COMMISSARY $4 Knox coupon not to be used on Gelatin

[peekaboosarah]

I tried to use one of these coupons on a small box of Gelatin today at the commissary and was told it was not allowed. First, the box was only $1.05. Second, it was made by kraft, a different company than the Nutra Nails Knox product is made by. Third, the picture on the coupon is for only for the Nutra Nail/Joint products. I tried to explain that the coupon could be used on any Knox product, but that's when I was told it was two different companies I was confussing.
Anyone have trouble with this as well? Anyone have answers to this? Are we using the coupon properly?

Thanks.

I'm just very frustrated because today seemed to be the worst shopping experience ever and that's before they even got to the Knox coupon/product. I felt like I was treated like a criminal. I was accused of coping the coupons, because they were in black and white and because I had more than one. The cashier said when you print out coupons online your only supposed to get one. I explained to her that most of the time it's two per computer, but my husband does have 8 of them up and running, so why not print from them. She told me what I'm doing is wrong. Felt like I a criminal and an idiot they way I was talked to.

Frustrated.


****
Apparently, the Gelatin in the baking isle is made by Kraft Foods and the Nutra Joint/nail product is made by Nabisco.

[Madayena]

My cashier took it no problem. It's the SAME exact picture for the "kraft brand knox" and the "nabisco brand knox" ... If they were two different companies wouldn't the same picture for their Knox stuff be an issue?

First, the box was only $1.05.

Doesn't matter how much it is, could be on clearance for 1 penny and they should still give you the full value of the coupon because that's their store policy.
I had to email my store director to clarify this for me, here's how that went...

I said:
blahblahblah complained about a cashier that wouldn't accept a printed coupon that gave overage...
"Here
http://www.commissaries.com/inside_d...0_6_JN2007.pdf in paragraph 7(pg. 40) it states that "valid coupons will be entered at the value stated on the coupon." That should allow overage I believe. Could you clarify it for me/the cashiers so there aren't any problems next time?"

And her reply was:

"You are correct; our policy states that money can be given back on valid
coupons as long as the merchandise has been purchased. The front end
manager will go over again the policies with all the cashiers. I
apologize for this and in the future please ask for the duty manager so
you are given all that you are entitled to.

Thank you for bringing this to my attention.
Karen"

Apparently, the Gelatin in the baking isle is made by Kraft Foods and the Nutra Joint/nail product is made by Nabisco.

Where did you get this info?

This is from the KRAFT site about Knox history: Knox History
If you scroll down, they have a picture of a nutrajoint item.
"In addition, Knox has taken the words "healthful lifestyle" to the next level, creating Knox NutraJoint."


I've also come across the Nabisco site and it links me to Kraft site for more "promotions"... sister/brother companies?


And as for you printing 2 coupons per computer, that's perfectly FINE. That cashier is just a misinformed jerk.

[PMFan]

From the http://www.knox.com/knoxnails.asp site
KNOX is a registered trademark of NBTY, Inc., used by Kraft Foods under license

From the Kraft Knox Gelatine website: NBTY Inc acquires Kraft Foods-Knox Nutrajoint from Altria Group Inc.

Coupon wording indicates ANY KNOX product.

all of these products are in the KNOX family of products:









41000035005 Knox Original Unflavored Gelatine 4 Envelopes 1 OZ (28g)
41000035029 KNOX UNFLVR GELTN LGE 8 oz
41000035067 KNOX- UNFLAVORED GELATINE NUTRA JOINT DRINK MIX 5.5 oz CTN
41000035074 KNOX NUTRA JOINT LARGE 6/11 OZ
41000035166 KNOX N/JOINT TROP FRT 6.10 OZ
41000035197 KNOX for nails gelatine dietary supplement 5.18 oz (147 g)
41000035258 KNOX NUTRAJOINT 5.5 Z
41000035388 Knox NutraJoint 13.86 OZ
41000125409 Knox NutraJoint Plus Glucosamine Chondroitin & MSM

[mkbriant]

Can i ask where you guys are getting the 4 dollar Knox coupon??? I know I should know, but I don't.
mandie

[Madayena]

It's in the DB and in the printable coupons forum

[Madayena]

Well I was going through my coupons and I found some for 4/1 any Knox item. Not sure what INSERT it's from, I'll bet I can probably find out in the DB but I really don't care where it's from =)

It shows a picture of the nutrajoint stuff... and the fine print says:
"This coupon is good only on the purchase of products indicated"

Does that mean the products indicated in the picture? But it says "any Knox item"

=(

[peekaboosarah]

That's just it, the coupon doesn't state "On Any Knox" it states "On Knox", so does that mean the same thing?

I think the big issue today was when she scanned the box for $1.05 and she asked "So what do you want me to do? Just adjust the coupon down to $1.05." I told her that it's DECAs policy to accept coupons at face value and that's when all the trouble started. A manager was called over and he said the coupon was for a different product or a bigger box of the gelatin. I explained it was for any Knox and that the small box was the only size available. I was told that even if I contacted Knox via phone/email and was given the "ok" to use the coupon, they still wouldn't even take it.

How messed up is that?

[PMFan]

IMO, any means any.

i've seen coupons with the wording "good on items pictured". i need to find one to have on hand as a sample. if anyone know of one to exist, plmk!

It shows a picture of the nutrajoint stuff... and the fine print says:
"This coupon is good only on the purchase of products indicated"

Does that mean the products indicated in the picture? But it says "any Knox item"

[Madayena]

Awesome. I'm gonna try and use one today, we'll see what they say.

[peekaboosarah]

I contacted Knox via email and this is there response:


Thank you for contacting Knox through our website. We appreciate your interest in our products.

Although we share the Knox name with Kraft/Nabisco, we do not make the Knox original unflavored cooking gelatine. Kraft/Nabisco is the maker of that product. I suggest trying their web site at www.kraftfoods.com, or their toll-free number, 1-800-323-0768.

If you would like more information about our products please visit http://www.knox.com. Our products include:

Knox NutraJoint Gelatine
Knox NutraJoint Plus Glucosamine
Knox NutraJoint Plus Glucosamine, Chondroitin & MSM
Knox for Nails

Thank you again for contacting Knox. If you have any further questions, our Consumer Affairs Representatives can be reached toll-free at 1-888-893-5669, Monday through Friday, 9am-7pm EST. We look forward to serving you in the future.

Kindest regards,


She didn't say if I could use the coupon on the gelatine, but she didn't say I could not.
:shrug7:


Please, if someone can use them without a problem pm me your mailing address and I'll mail you all mine (8). I do not want/need the stress of trying to use a coupon! Thanks.:smile77: