Overseas and Special Orders

[TessToo]

Has anyone that lives overseas ever successfully done a special order for a case of something? How did you do it?

I went to commissary customer service tonight to order my Schick razors. I had my UPC and database information and I was all set to go.
The manager came out and REFUSED my order. He said that's not how it works. I can't just order a case of whatever I want. The only thing I can do is fill out a comment card and request they start carrying a new product. If they feel like it and if they can get it, then they might start carrying it. But it'll just be on the shelves. I can't get a whole case for myself. And really, I shouldn't get my hopes up that any of my requests would ever be honored. It doesn't happen often.

I asked him why every other commissary does special orders by the case and he said that's not how it works overseas.

Is that true?? Can I really not order cases? Or is there some other way to do this and bypass him and get my cases?
I want some mighty dog and renuzit triscents and schick razors...I've never ordered a case before and I was really excited to give it a try! This is a bummer!

Any information or suggestions or help? I'd really appreciate it!

[PMFan]

below is an excerpt from the commissaries FAQ section
Commissaries.com - Special Orders

In overseas commissaries, special orders can come only from within the overseas stocking list. A personal, special order cannot be made from stateside (i.e. one case of something from America to a small Commissary in Europe). If you shop at a small commissary in Europe and desire a product which is carried at a larger commissary in Europe, that item may be delivered direct to your store. To find out about special order availability and procedures at your commissary, contact commissary management during a commissary visit, or by e-mail or phone.

[TessToo]

And so if I contact management and they say they don't want to do it, then I'm just out of luck?
I'm so sad now.

[PMFan]

if the item you want is carried in other commissaries in your geographic area then i don't think he can/should refuse you to place a special order. perhaps he misunderstood what you wanted? imo, they should at least check the system for the UPC# of the item to see if it's available to special order.

i would try again - by email - and reference the DECA special order link/excerpt in my other post. if they refuse to look up a UPC or won't even attempt to order an item for you, you may consider contacing DECA directly to try to resolve the problem.
[quote=TessToo;1187686]And so if I contact management and they say they don't want to do it, then I'm just out of luck?quote]