FAQ: Michael's, The Arts & Crafts Store FAQs

[sbp]

Homepage: Michaels, The Arts & Crafts Store
Current AD: Link to Current sale flyer
Store locator

What are Michaels' store hours?

Michaels stores are open as follows:

Monday – Saturday 9am – 9pm
Sunday 10am – 7pm
**Hours may vary due to local laws and shopping center hours. For exceptions to the hours posted above, please check with your local store.

What is Michaels' Advertising policy?

Beginning February 2006, Michaels will no longer send copies of our advertisement via the US Postal Service or Canada Post. There are three ways to obtain a copy of the Michaels ad.

• The ad is inserted into participating local newspapers
• It may be viewed online at Michaels.com
• Or, you may receive the ad via email

What is Michaels' Coupon Policy?

Michaels coupons are only available in the advertisement inserted in participating local newspapers. They are not available via the Internet or in-store.

The Michaels percent off any one regular priced item coupon is only valid for the dates shown on the coupon; reproductions are not accepted. Consumers are limited to one coupon per customer, per day. The coupon must be surrendered at the time of purchase and may not used for prior purchases or sale priced items or class fees and may not be combined with any other coupon, offer, sale or discount.

Michaels coupons may not be used to purchase gift cards, shopping cards, gift certificates, or in-store parties. Coupons are valid in Michaels stores only and exclude special order custom floral arrangements, special order custom frames and materials, all Cricut and all Martha Stewart products.

Limited to stock on hand. Void where prohibited


How do I sign up for email coupons from Michael's?

Follow this link
Complete the form and submit. You should start receiving emailed coupons soon!


How do I sign up for text coupons from Michael's?

Send JOIN1 to 273283
Receive up to 8 message a month.
Standard text message rates apply.
Reply STOP to cancel.


How do I post printable Michael's coupons?

You find one through an internet search, or you receive one in your email and you just don't know what to do?

Check out the Michael's It's Got To Be Real Forum.


What classes are offered at my local store?

We appreciate your interest in classes being taught at your local Michaels store. All Michaels Stores offer a variety of Wilton Cake Decorating classes, ranging from 4-week courses to single session project classes. The specific topics for the classes vary from learning the tools and basic cake decorating techniques (including how to make the famous Wilton Rose from icing), all the way to taking your cakes to a whole new level with advanced fondant techniques, gum paste flowers and appliques, and much more! We even offer cookie, cupcake and gingerbread house-making classes, just for kids, adults, or the whole family to take together!

Each store has an Event Coordinator who schedules the Wilton classes for his/her location based on customer interest and available Wilton Method Instructors in the area.

In addition to the Wilton Class Program, Michaels has many exciting events and demonstrations taking place throughout the year in all stores. To learn more about these events please use the store locator to find the contact information for your local store. Please be sure to contact the store prior to your visit to ensure the class in which you are interested is still available and to learn about any fees or supplies that are required. If you would like to request a specific class or technique be taught in your area, contact the event coordinator at your local store.


How can I contact Customer service?

If you would care to place your comments in writing, you may click here, to submit your issue directly to customer support. We can then forward your comments to the District Manager and Store Manager of the store concerned or you may call 1-800-642-4235.


How can I contact Michaels' Corporate Office?

Michaels Stores, Inc.
8000 Bent Branch Drive
Irving, TX 75063
972-409-1300

[blondedobe6]

FYI: Michael's does take competors coupons (AC Moore, Jo Ann Fabrics, Hobby Lobby, etc.), but only if it's from a flyer not printed off the internet.

[jordychristine]

In addition, Michael's also price matches competitors ads. (I work there!)

[FreckleTown]

Do they take Hobby Lobby coupons? or just match the prices on their ads?

[jordychristine]

Yes, they DO take competitor's coupons.

[FreckleTown]

Oh cool! We just had one open by us

[coupon-junkie]

A Michael's near me just opened up and I have noticed 50% off coupons twice in a month. Is this frequency normal? Also, I want to take one of their Wilton cake decorating classes but the first class teaches you how to make a clown and other items my 10 and 12 year old would never want. I heard from a Michael's customer in the cake decorating isle that you don't need to start with class one and work your way up. For example, the third class Fondant (I believe) doesn't build on what was learned in the previous two classes. Can anyone who has taken their classes share their thoughts on this? I would like to bypass the first class.

[JANE4girls]

my 10 year old is taking class one, will finish it tomorrow. I have to say because of the hurricane we missed one class and I was told by the instructor that we are NOT making up the class. It is hard to skip a class or try and add some into another class in a beginning cake class.

[teatime0714]

Just wanted to share an update of the coupon policy as it was explained to me in-store the other day. I was also shown a paper copy of their corporate coupon policy from their store handbook that confirms this information.

Michael's accepts:

1 Percentage off a Regular Priced Item
- To do this you can use a Michaels OR AC Moore OR JoAnn's OR Hobby Lobby
- The competitor coupon must be from a competitor in your local area
- Note: If using a competitor coupon you should let the cashier know before ringing out your purchase as they have to hand key the discount in at the same time they ring the item. Doing it afterwards resulted in digging through my bags to find the highest priced item so they could void, rering and discount it.

1 Percentage off Your Entire REGULAR Priced Purchase
- To do this you can use a Michaels OR AC Moore OR JoAnn's OR Hobby Lobby
- The competitor coupon must be from a competitor in your local area
- If using a competitor coupon you should let the cashier know before ringing out your purchase as they have to hand key the discount in at the same time they ring each of the items. Again, doing it afterwards resulted in having to void the entire transaction and rering all of my items with a hand-keyed discount.

1 Percentage off Entire Purchase Including Sale Items
- Only Michael's coupons are accepted with this wording
- EX: You cannot use an AC Moore entire purchase including sale items and ask for it to only be applied to the regular priced items

Bonus Coupons
- Only Michael's coupons are accepted with this wording
- There is no limit to the number of bonus coupons you may use in 1 transaction


* Limit of 1 coupon discount type per person per day, not per transaction (with each category above representing a coupon discount type), except for bonus coupons (EX: you can use a regular price coupon with an entire purchase coupon, but there is a limit of one discount per item)
* They will accept internet printed Michaels and competitors coupons
* They do not accept expired coupons
* Coupons are not accepted on items that are part of a B1G1, B2G1 (etc) type deal
* Coupons may not be used for prior purchases (So no forgetting your coupon and bringing it back with the receipt for a refund)
* The official policy is that they do not accept electronic representations of coupons (ex: a coupon image on your cell phone), but some stores will accept them to remain competitive in their individual market as long as the barcode and the numbers beneath it are clear and readable so YMMV

[loveliam]

Limit of 1 coupon discount type per person per day, not per transaction (with each category above representing a coupon discount type), except for bonus coupons (EX: you can use a regular price coupon with an entire purchase coupon, but there is a limit of one discount per item)

Does this mean If I have a 50% off any one regular priced item coupon plus another coupon for 15% off entire bead gallery purchase, that I can use both in the same transaction?