Michael's, The Arts & Crafts Store FAQs

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Link to homepage: Michaels, The Arts & Crafts Store

Link to Current sale flyer

Store locator

What are Michaels' store hours?

Michaels stores are open as follows:
Monday – Saturday 9am – 9pm
Sunday 10am – 7pm
Hours may vary due to local laws and shopping center hours. For exceptions to the hours posted above, please check with your local store.

What is Michaels' Advertising policy?

Beginning February 2006, Michaels will no longer send copies of our advertisement via the US Postal Service or Canada Post. There are three ways to obtain a copy of the Michaels ad.

• The ad is inserted into participating local newspapers
• It may be viewed online at Michaels.com
• Or, you may receive the ad via emai

What is Michaels' Coupon Policy?

Michaels coupons are only available in the advertisement inserted in participating local newspapers. They are not available via the Internet or in-store.

The Michaels percent off any one regular priced item coupon is only valid for the dates shown on the coupon; reproductions are not accepted. Consumers are limited to one coupon per customer, per day. The coupon must be surrendered at the time of purchase and may not used for prior purchases or sale priced items or class fees and may not be combined with any other coupon, offer, sale or discount.

Michaels coupons may not be used to purchase gift cards, shopping cards, gift certificates, or in-store parties. Coupons are valid in Michaels stores only and exclude special order custom floral arrangements, special order custom frames and materials, all Cricut and all Martha Stewart products.

Limited to stock on hand. Void where prohibited

What classes are offered at my local store?

We appreciate your interest in classes being taught at your local Michaels store. All Michaels Stores offer a variety of Wilton Cake Decorating classes, ranging from 4-week courses to single session project classes. The specific topics for the classes vary from learning the tools and basic cake decorating techniques (including how to make the famous Wilton Rose from icing), all the way to taking your cakes to a whole new level with advanced fondant techniques, gum paste flowers and appliques, and much more! We even offer cookie, cupcake and gingerbread house-making classes, just for kids, adults, or the whole family to take together!

Each store has an Event Coordinator who schedules the Wilton classes for his/her location based on customer interest and available Wilton Method Instructors in the area.

In addition to the Wilton Class Program, Michaels has many exciting events and demonstrations taking place throughout the year in all stores. To learn more about these events please use the store locator to find the contact information for your local store. Please be sure to contact the store prior to your visit to ensure the class in which you are interested is still available and to learn about any fees or supplies that are required. If you would like to request a specific class or technique be taught in your area, contact the event coordinator at your local store.


How can I contact Customer service?

If you would care to place your comments in writing, you may click here, to submit your issue directly to customer support. We can then forward your comments to the District Manager and Store Manager of the store concerned or you may call 1-800-642-4235.

How can I contact Michaels' Corporate Office?


Michaels Stores, Inc.
8000 Bent Branch Drive
Irving, TX 75063

972-409-1300

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FYI: Michael's does take competors coupons (AC Moore, Jo Ann Fabrics, Hobby Lobby, etc.), but only if it's from a flyer not printed off the internet.