Meijer ~ Vent: Screwed again by scanner

[Willowbranch]

I don't know if anyone else has problems with the Gaines Meijer in Grand Rapids, MI, but I am frustrated!! Almost EVERY trip, I find a mistake; the problem is that they are never really big enough to warrant my time to stand in line at customer service.

Today, I purchased Yoplait yogurt which was on sale for 10/$5.00; I look at my receipt when I returned home & I was charged 10/$6.00! AGAIN, it is NOT worth my time to stand in line for $1.00--they must know that!

I have started to save my receipts & I guess then I will wait in line with my stack.....oh won't they love me :)

A few weeks back, I had purchased the Bushes Baked Beans with were on sale for 10/$10.00 & the 11th free. I bought 11 cans & purchased NOTHING else & I used 2 Meijer Meal Box ($1.00 off 5). Anyone can figure this out in their head, right? Should be $8.00. Well, the stupid computer charged me $8.20. AGAIN, is this even worth my time to stand in line for .20?????? NO!!!!!!!! BUT, I get SOOOOO frustrated that every time I go to Meijer, there is a mistake!

Has any one else experience this?

THANKS for letting me vent! The problem is that I am a Math major & it just bugs the heck out of me that I can figure things out in my head & the computer makes all these mistakes!

Willow Branch

[concernedshopper]

I don't shop at your store, but I have had problems with items ringing up incorrectly and being charged the wrong price multiple times, and it is frustrating.

[Kriket]

I sometimes have this problem, but I know the good cashiers :) They can (or already know about) the error and correct it for me.

Good luck, I know how it feels when things don't ring up correctly, like all your planning and plotting was for nothing :(

[acamac01]

I know exactly what you mean. It is very frustrating! I will sometimes stand there and debate on what I want to do, and usually I end up just leaving because I have the kids with me. UGH!

I don't shop in G.R. but seems like this happens quite a bit at Meijer. Or maybe just to me?

[kval07]

Look up Meijer on Facebook and mention it. The guy that runs it should be able to pass your complaint along to someone who can do something about it. Meijer actually has somebody paying attention to stuff on FB.

[deezerdeezer]

You can get a bonus of 10 times the price mistake, which might make it a little more worth your while:

Our State law requires that most items on store shelves be clearly marked with a price tag. If an automatic checkout system (scanner) charges you more than the marked price of an item, and:
1) the transaction has been completed, and
2) you have a receipt indicating the item purchased and the price charged for it.
Then:
You must notify the seller that you were overcharged, within 30 days of the transaction, either in person or in writing. Within two days of receiving your notice, the seller may choose to refund you the difference between the amount charged and the price marked plus a "bonus" of ten times the difference, with a minimum of $1.00 and a maximum of $5.00. If the seller refuses to give you both the refund and the bonus, you may bring a lawsuit to recover your actual damages or $250.00, whichever is greater, plus reasonable attorney fees up to $300.00.



http://www.michigan.gov/ag/0,1607,7-164--134114--,00.html

[annielaurie_us]

Is there not the scanner law there in MI? If so it maybe worth it.

[kval07]

We have the scanner law, but I think the bounty is only for non-sale prices. Someone correct me if I'm wrong.

[XUfan]

Originally Posted by Kriket I sometimes have this problem, but I know the good cashiers :) They can (or already know about) the error and correct it for me. Good luck, I know how it feels when things don't ring up correctly, like all your planning and plotting was for nothing :(

I'm in Ohio...not Michigan...but I'm a Meijer shopper. I've had issues with the scanners too. Last week, when the big pack of Bic mechanical pencils was on sale for $4, I picked up two of them. The first one scanned at $4...the second one scanned at $5.69. Same item...same bar code!!! The cashier didn't even look at the packages. She just changed it to $4 for me. I love my cashiers!! But I don't like the fact that almost every time I shop there, they have to stop and fix something for me!

[MsCheep]

I shop at the Gaines twp store, and always have "my" cashiers fix price issues on the spot...although I do whistle Zippity do dah when something rings up for more than what it is marked...hello $$$$$!!! I got free + overage on bacon for a MONTH last month because it was marked 1.89 and ringing up 2.19.

Just watch as things ring up, and have the cashier/attendent fix it as it happens. Unless you can make some money off it:)