Meijer ~ Vent: Anyone know a "complaint" email for Meijer?

[buggs1]

I just went to a self-checkout to use a $5 OYNO coupon, but I didn't notice that my total only came to $4.20 when I scanned the coupon. I received a message "coupon approval required".

Problem is the cashier approved it then came over and grapped the 80 cents that came popping out. (I didn't even know that the self-checkouts would give cash back on a coupon.)

When I asked why did money come out...only then did she say that you can't get cash back. Of course, at that point the transaction couldn't be voided so she told me I'd have to go to customer service.

I was p****ed, especially when customer service curtly repeated the same comment "you can't get cash back," and had no reasonable answer when I said if I'd known I wouldv'e purchased another item.

Only later on my way home did I realize that the cashier shouldn't have even approved the coupon at all!

Thanks for listening to my "vent". If anyone has an email, I'd appreciate it. I really don't want to go back to that store again.

[concernedshopper]

Are you new to couponing? Every OYNO coupon I have ever seen has to be redeemed all at once, or you lose the remainder of it. I thought this was common knowledge. It gets approved, but you just lose the part that you don't spend. They didn't do anything wrong. They did exactly what they should have done.

[kval07]

buggs has been around enough long enough to know you can't get cash back on a coupon. She even states she didn't realize her total was under $5.

The cashier should have given you the opportunity to add something else to your order. I would contact corporate and let them know you feel the situation was handled wrong. You followed whatever terms were placed in order to GET the OYNO, so you should have the opportunity to use the whole value.

[concernedshopper]

It is your responsibility to notice that, otherwise the cashier can assume that you are following the terms of the coupon and for whatever reason--time, no $$ to cover overages, etc. are willing to forfeit the $.80 in order to get your order for free.

I still don't feel this was the attendant's fault or that she did anything wrong. Why balk against rules that you KNOW are in place, and why is it the cashier's fault that YOU didn't notice that your total was under the amount of the coupon?

[concernedshopper]

ANd, she did have the opportunity to use the entire value of the coupon, but she chose not to by only ringing up $4.20 in product. Why is that the attendant's fault or customer service fault?

[RobynSue]

I understand how this can happen without "trying" to get change back. I didn't know it would give change back! I had a large order with many items (full cart) and many coupons and several "$" OYNO to use for payment. As the cashier was approving the last OYNO I noticed the negative sale amount and I pointed it out to her, she said "You can't get money back", I said "I don't WANT money back, please hold I while I grab another item", which I did. If you are trying to keep the total of your purchases minus the coupons and payments all in your head, while you keep track of kids, make sure the coupons ring up right, say "hello" to your neighbor as they pass by, etc. It is EASY to not get the total exactly right. The cashier should have pointed out the negative amount before the sale was finalized, allowing the customer to add another product to the sale. Isn't this the goal of the store - to sell more! If that had happened everyone would have lived happily ever after :)

[bugg]

I swear, I can hear those self-check registers start warming up to screeching panic mode as soon as I pull into the parking lot of my Meijer - I would've assumed a negative total would've brought in the SWAT team...

The register and the cashiers and the whole system is there to sell product to the customers, not to 'catch' when somebody makes a simple oversight on an issue that isn't their responsibility in the first place. - Even more so in the Uscan lanes, if they're running four or more entire registers with one employee, the onus is on the store to prevent what mistakes they can, and to fix those they can't - not to dash in and snag the precious eighty cents.

But that's why it's set to beep with the overage, to get the attention of a human being, and not let the computer assume that if the barcode is scanned, that that's an agreement to forfeit value off the reward.

(and I'm forever doing the 'not a big enough error to bother with the service desk' thing too, I can't ever convince myself to deal with the line at CS for under a dollar or so once I've actually made it through the checkout alive)

[concernedshopper]

Originally Posted by RobynSue I understand how this can happen without "trying" to get change back. I didn't know it would give change back! I had a large order with many items (full cart) and many coupons and several "$" OYNO to use for payment. As the cashier was approving the last OYNO I noticed the negative sale amount and I pointed it out to her, she said "You can't get money back", I said "I don't WANT money back, please hold I while I grab another item", which I did. If you are trying to keep the total of your purchases minus the coupons and payments all in your head, while you keep track of kids, make sure the coupons ring up right, say "hello" to your neighbor as they pass by, etc. It is EASY to not get the total exactly right. The cashier should have pointed out the negative amount before the sale was finalized, allowing the customer to add another product to the sale. Isn't this the goal of the store - to sell more! If that had happened everyone would have lived happily ever after :)

I totally agree that it can be hard to keep up with everything (I shop with a 2 year old and a 9 month old! lol). I've missed out on many deals because of this. But, you can't always blame other people for it. We just disagree that it's the attendant's fault/responsibility to catch the shopper's error and point it out to them. Especially when they don't know if that was your intent or not. I have been a cashier before and I know that sometimes people don't have time to shop for another item, don't have $$ to spend on a possible overage, etc. so they get what they need and get it close and then pay with the OYNO and go on with it. ANd, sometimes when you do point it out to them you get a speech about how they "aren't stupid" and they know how much the OYNO is valued at.

Just another side to this. The attendant has a lot to worry about if they are running several lanes which they usually are, and I don't think it's their responsibility to double check if you spent up all of your OYNO coupon or not. I think that is the shopper's responsibility. If it's noticed and you can grab something, that's great. If not, move on because I still think it's the shopper's responsibility to follow the guidelines on the coupon and not the attendant's responsibility.