| | Meijer Discuss More Meijer Computer issues in the Grocery Stores forums; I went today to get the Nabisco 100 calorie packs. I was using three $0.75/2 Nabisco cookies and crackers coupons, 6 mealbox coupons for $1.00/1 and purchasing 6 total Nabisco ...  | | | |   |  |
09-13-2009, 08:03:33 PM
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#1 |  |  | | TRADER FLAMING
Join Date: Dec 2008
Posts: 1,077
| More Meijer Computer issues I went today to get the Nabisco 100 calorie packs. I was using three $0.75/2 Nabisco cookies and crackers coupons, 6 mealbox coupons for $1.00/1 and purchasing 6 total Nabisco 100 cal packs. The $5.00 off wyb 5 came off automatically and showed up under 5 of the items. The $0.75/2 coupons went through fine. But when we scanned the mealbox, it did not take off the full $1.00 for each of the six packs. It took off $0.91 or $0.92 for each and it said "Limit of $2.92 reached" under each of the mealbox amounts. They called a manager over who said that this is the way the computer is doing it and she can't do anything about it. She did refund the balance of the transaction $0.47 this "one time" and said she could do nothing about my other transaction.
It sounds like, at least at Fields Ertel Meijer, they are going to start going with whatever the coupons ring up as, regardless of whether or not they are technically correct.
I cannot explain why the computer only took of $0.92. I understand them not wanting to give me overage but I don't understand why the computer wouldn't just set it at zero.
Is this new policy and the computer issues that have been present since the transition worth writing corporate about? Cheyesnana, what do you think?
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09-13-2009, 10:25:56 PM
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#4 |  |  | | TRADER FLAMING
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| Re: More Meijer Computer issues Cheynesnana, I also had an issue the other day (see my other post about coupons doubling) where I was told that three coupons from the same vendor (Green Giant) will not double even if they are different coupons with different UPCs etc. This came up when I was using three different Green Giant IPs. To the best of my knowledge this is a new policy because the ad says they will double two "like" coupons. Of course, this may be a store-specific thing. I am thinking this is also a new computer system glitch. I have not had issues before where the coupons were obviously different but still failed to double.
LMK if your friend has insight on this.
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09-14-2009, 02:37:33 AM
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#6 |  |  | | TRADER FLAMING
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| Re: More Meijer Computer issues I agree with you--unfortunately the manager's position was from this point on, whatever the computer says, goes, so I think there may be a need at some point to write a letter to corporate. I had the same problem with the Eggo deal--had to go to the customer service desk for the difference.
If you try it, please let us know if it makes a difference if you scan the mealbox coupons first as was mentioned. I always do them last because they tend to be such a pain to scan.
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09-14-2009, 04:04:46 AM
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#8 |  |  | | TRADER FLAMING
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| Re: More Meijer Computer issues The only other issue was also mentioned by a prior poster. Recently when there is a buy xx get xx free deal, if you use coupons for those items, the computer is adjusting the free amount. For example, for the buy 2 eggos get 1 free deal, it was supposed to take off say $2.00 (I can't remember the amount), but it was taking off $1.29 or something random like that and saying, "Limit of $2.00 reached." I believe several people mentioned having this problem.
One positive =) in the midst of all this is that I was actually able to hand enter the codes for my mealbox coupons at the Uscan today and they went through without the attendant coming over. Unfortunately the full amount did not come off!
Thanks for asking!!
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