For crying out loud....I guess I'm done.

[aurorahorse]

So I try to get 4 Wacky Mac today...$1.49 each. I use 4 .75 off coupons, figuring the first 3 would double completely, and the last would double only .71 to equal total price.

The cashier, who is some sort of CS manager, is swiping his card. I ask him why. He says that he can't let it double since it exceeds the price. I ask if it doesn't double up to the price. He says yes. I ask where is it showing that. He says "Oh, it won't do it."

Do you think I'm stupid?!!

I tell him HT does it. He says they don't. I tell him to forget it...I'd just go to HT.

I explain that it's done that in the past (the guy isn't new there or anything) and ask if it's just changed. He says it has. Whatever. I don't argue with him because I've tried in the past, and he doesn't give an inch.

I come home and call CS for Lowes. They say that it should have been done, apologize etc. Send me an email saying it should have happened.

Just now, I get this email:

Good morning Ms. xxxxxx,

Thank you for your patience while we researched the coupon issue that you encountered at our xxxxx store.

We have found that the copy of the coupon policy that we went you is an outdated copy. The policy is if the coupon exceeds the cost of the item, the coupon is not doubled.

We have emailed the issue to our store management team and also our marketing department. The store will contact you within in 24 hours.

We apologize for the inconvenience and thank you for shopping with Lowes Foods.

I ask them to confirm that they literally will not double it at all. I have said over and over that I don't want overage...just up to the price. I let her know that if they won't double even up to the price of the item, I won't shop there anymore, or at least very rarely.

[oscamaya]

YIKES! They have changed their coupon policy AGAIN this year. I just went to their website to check and they have added this:

A doubled coupon will not be honored if the doubled amount exceeds the retail or sale price of the coupon item. No cash back will be awarded.

[nccouponqueen]

Geez! That is ridiculous.

[aurorahorse]

YIKES! They have changed their coupon policy AGAIN this year. I just went to their website to check and they have added this:

A doubled coupon will not be honored if the doubled amount exceeds the retail or sale price of the coupon item. No cash back will be awarded.

So that is different? I thought it said that before, but I don't remember. That is just insane! Makes more work for the cashiers, because the computer was still trying to add up and fix it at the end. And it scares away potential customers, too.

[joshmamabear]

This situation is very frustrating for us couponers. Freds has done this for a long time now that I don't go there for doubles on Saturdays. If an item is .99 and there is .50 coupon for it, it will not double to .99 to make it free but will just take the coupon at face value. Not worth a trip, would rather go to WM :)

I'm pretty sure they do the odd numbers pricing of their items like 1.49, 1.99 so that coupons with face value .50 or $1 will not double to amounts over their sale price and that is how they can get out of doubling our coupons :sad:

[aurorahorse]

This situation is very frustrating for us couponers. Freds has done this for a long time now that I don't go there for doubles on Saturdays. If an item is .99 and there is .50 coupon for it, it will not double to .99 to make it free but will just take the coupon at face value. Not worth a trip, would rather go to WM :)

I'm pretty sure they do the odd numbers pricing of their items like 1.49, 1.99 so that coupons with face value .50 or $1 will not double to amounts over their sale price and that is how they can get out of doubling our coupons :sad:

Well, if they want to play dirty, fine. I just posted a notice on my Facebook account letting people know about their new policy. Whatever. It's not like they even care. That is ridiculous! I agree on why they do the prices that way.

[oscamaya]

Yeah, that part is new. It is not in the coupon policy that is posted at the top of this forum....which was just updated not too long ago.

Yeah, it is definitely not worth it to go to LF. I don't go there that much anyway, but I do go there for this kind of stuff.

[aurorahorse]

Yeah, that part is new. It is not in the coupon policy that is posted at the top of this forum....which was just updated not too long ago.

Yeah, it is definitely not worth it to go to LF. I don't go there that much anyway, but I do go there for this kind of stuff.

Ah...I just figured the guy didn't like me. lol (He's not been the easiest to deal with.) Sorry to be the bearer of bad news....I didn't realize it really was their policy...I thought it was being misinterpreted and though someone would tell me it was such. Of all the trips I've made the past few months, I can only remember the body wash being one that wasn't for something that was just under the price. UGH.

[aurorahorse]

Geez! That is ridiculous.

I agree!

[oscamaya]

They are going to miss out on a lot of sales with this new policy. I mean really if I can't pick up this free stuff while I am at Lowes then it is not worth my time to go there to get the one good item they have on sale KWIM. I am better off paying a little bit more for it somewhere else and save my self the gas and time from making a separate trip. I only really went every other week as it is. It might just be once a month now.