Kroger Southwest Coupon Policy

[zoeys_mom]

Not sure if this is really gonna be helpful but I emailed Kroger corporate concerning their coupon policy. I detailed several examples I wanted answers to, some of which did not get answered. I am going to send a followup letter to get clarification on the missed answers.

I am disappointed in the response I was given, but here is a copy of my letter and a copy of their response.
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I would like to get some clarification on the coupon policy for Kroger stores located in the Southwest region. I would like to know if there is a set corporate policy or whether each store manager makes their own policy on the use of manufacturer coupons as well as store coupons.

If you could please provide answers to the following situations and provide me with a copy of the coupon policy (if one exists) I would greatly appreciate it. I travel throughout the Houston area and shop at several different Krogers and am told different rules so I would just like clarification so I can avoid hassle.


1. How many “like” coupons are accepted in your stores? Ex: I want to buy 5 Pantene shampoos and have 5 Pantene $1 coupons. Can I use all 5 coupons in one transaction?

2. In the event of a manufacturer coupon being more than the cost of the item, is it common practice to accept the coupon and just adjust down for the cost of the item. Ex: I want to buy Robitussin cough drops on sale for $0.99. I have a coupon for $1 off any Robitussin product. Can the cashier adjust the coupon to .99 thus allowing me to use this coupon when the item is on sale?

3. How many “like” coupons double/triple per transaction? Ex: If I have 4 .35/1 Softsoap coupons will all 4 double/triple or just 1 per transaction?

4. How many coupons are allowed to be used on a b1g1 free sale? Ex: I am getting 2 Loreal Vive shampoos but only paying for one after store sale. Am I still allowed to use 2 coupons, or is just one coupon allowed?

5. Does Kroger accept buy 1get 1 free coupons on a buy 1get 1 free sale, and if so, how is this handled? Ex: Pantene is on sale for buy 1 get 1 free and I have a coupon that says buy 1 get 1 free. Can I use this coupon on 2 bottles, or do I need 3 bottles?

6.Does Kroger accept internet printable coupons. I know there are several websites that now offer coupons you print at home and bring into the store. Ex: smartsource.com. Does Kroger accept these coupons?

7. Does Kroger accept store coupons and manufacturer coupons on the same item? Ex: I want to buy Daisy sour cream and have a store coupon and a manufacturer coupon. Can I use both on one tub of sour cream?

8. Does Kroger accept coupons with other stores logos imprinted on them? Ex: I have a coupon for $1 off 3 Peppridge Farm Goldfish. It is a manufacturer coupon but has HEB’s logo on it. Can I use this coupon?

9. Is there a limit on the number of “free” item coupons I can use? Ex: I have 4 coupons for Free Carver dog treats. Can I use all these coupons in one transaction to get 4 Carver treats?

Thank you for your attention to my inquiry.
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Here is the actual copy of the email response I got.


Dear Ms. XXXXXXX:

Thank you for contacting The Kroger Co. regarding our coupon policy.
The policy is as follows:

? We reserve the right to limit quantities so that all shoppers may be
able to purchase all of their needs.
? We will double coupons up to $0.50 and triple up to $0.39 everyday.
? Coupons over $0.50 will be redeemed for face value.
? We will redeem only one double or triple coupon per like item.
? We do not typically accept printed coupons due to the high number of
fraudulent coupons that have been
passed around the Internet. However, if the Internet-printed coupon has
a scannable bar code printed on it,
then our stores should accept them.

We hope this information is helpful. If you have additional questions
regarding our coupon policy, please feel free to
speak to store management. They will be glad to assist you.

Thanks again for writing.




Sincerely,



Amy Galloway
Consumer Affairs

Reference: 4676504

[zoeys_mom]

Ok guys, Looks like another canned response from Kroger,
Here is a copy of the email I got today:

Dear Ms. XXXXXX:

Thank you for contacting Kroger concerning our coupon policy. Our
policy
states:

We will Tripe one coupon up to .39 per like item and Double one coupon
.40
to .50 per like item (like UPCs). Three coupons for like items will be
redeemed at face value. Coupons with a value of .51 or greater will be
redeemed at face value. Offer does not apply to manufacturer's "cents
off"
coupons issued in store. Offer applies only to manufacturer's "cent
off"
coupons for items we carry. Does not apply to "FREE" coupons. Coupon
value
cannot exceed the retail value of the item. Offer does not include
cigarettes, beer, wine and items prohibited by law. So that all of our
shoppers may be able to purchase all of their needs, we reserve the
right
to limit quantities. You can use only one coupon per item.

I hope this help with your shopping experience.

Thank you for shopping Kroger.

Ruth Taylor
Kroger Consumer Affairs
713-507-4806


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This is a copy of my followup email I had sent, so it looks as if there is NOTHING clear in writing addressing my other questions

Thank you for getting back with me but I feel my questions were not really answered. I hesitate asking management as answers seem to vary depending on who you talk to. Does Kroger NOT have a written coupon policy in place that all stores follow and train from?

If there is a policy in place, I would like the following questions answered please.

1. How many “like” coupons are accepted in your stores? Ex: I want to buy 5 Pantene shampoos and have 5 Pantene $1 coupons. Can I use all 5 coupons in one transaction?

2. In the event of a manufacturer coupon being more than the cost of the item, is it common practice to accept the coupon and just adjust down for the cost of the item. Ex: I want to buy Robitussin cough drops on sale for $0.99. I have a coupon for $1 off any Robitussin product. Can the cashier adjust the coupon to .99 thus allowing me to use this coupon when the item is on sale?

3. How many “like” coupons double/triple per transaction? Ex: If I have 4 .35/1 Softsoap coupons will all 4 double/triple or just 1 per transaction?

4. How many coupons are allowed to be used on a b1g1 free sale? Ex: I am getting 2 Loreal Vive shampoos but only paying for one after store sale. Am I still allowed to use 2 coupons, or is just one coupon allowed?

5. Does Kroger accept buy 1get 1 free coupons on a buy 1get 1 free sale, and if so, how is this handled? Ex: Pantene is on sale for buy 1 get 1 free and I have a coupon that says buy 1 get 1 free. Can I use this coupon on 2 bottles, or do I need 3 bottles?

6.Does Kroger accept internet printable coupons. I know there are several websites that now offer coupons you print at home and bring into the store. Ex: smartsource.com. Does Kroger accept these coupons?

7. Does Kroger accept store coupons and manufacturer coupons on the same item? Ex: I want to buy Daisy sour cream and have a store coupon and a manufacturer coupon. Can I use both on one tub of sour cream?

8. Does Kroger accept coupons with other stores logos imprinted on them? Ex: I have a coupon for $1 off 3 Peppridge Farm Goldfish. It is a manufacturer coupon but has HEB’s logo on it. Can I use this coupon?

9. Is there a limit on the number of “free” item coupons I can use? Ex: I have 4 coupons for Free Carver dog treats. Can I use all these coupons in one transaction to get 4 Carver treats?

Thank you.
xxxxxxxxx

[zoeys_mom]

Since we have so many newbies joining the boards, I want to add some helpful info that some of you might not be aware of.

In order to get the sale price at Kroger, you need to get the Kroger plus loyalty card. These are FREE and can be obtained at the service desk. If you include your phone number on the form when you sign up, you can give your phone number to the cashier or punch it into the credit card machine while your purchase is being processed.

VERY IMPORTANT!!!!!!!!!!
Make sure they have scanned your Kroger card BEFORE you hand over ANY coupons!!!!!!!
Coupons DO NOT double/triple without your card being scanned. If they scan the coupons and then your card, it is too late and you won't have any coupons double/triple!