Maybe check your Kroger account to make sure you didn't enter your card number incorrectly. Maybe even re-doing your account might work. I had trouble with P & G qs not coming off when I selected them from the p & g sight, but when I loaded them from the Krogers site, they seem to work fine. One other thing, the self checkout won't recognize the alternate id. So if you are using your alternate id rather than your actual card at self checkout, the electronic coupons won't come off. Alternate id should work in a regular checkout lane. HTH!


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2011 Savings Challenge $300/$1,000;
2011 Decluttering Challenge 106/2,011;
February Stockpile Challenge $198.36/$200
). I *think* it takes an hour or so before the q's are active, after you load them to your card. If it's only the Kroger e-q's that aren't coming off, I would contact cust service at the toll free #, I've never had much luck asking questions at the service counter, they've never been much help with q related questions.....Also make sure the card # you're loading to is the same card you're scanning at the store.
3 naughty dogs

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