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Old 11-06-2009, 09:28:20 AM   #11
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Default Re: Kroger TX/LA--Can you use Qs with cards?

Originally Posted by patts View Post
....Can the system be adjusted or is it supposed to be adjusted at the register? If so, why? .....
It should be adjusted at the register. Every single time a food coupon is scanned the cashier has the ability to prevent negative tax. Just like they have the ability to prevent doubles and triples.

You are suppose to pay tax on taxable items. Our local governments use sales tax to pay for infrastructure.

If Kroger collects 789.00 in taxable items but has a -693.00 because of food coupons. A 96.00 dollar check is going to your local government.

Maybe that's why our property taxes are sky high? Maybe that's why they keep raising our sales tax?

We have a good thing, no one every knows how good until it's gone. What if some junior legislator figures out negative tax because of food coupons? Imagine how much more money they will be able to collect?

This isn't a Kroger issue, it's everywhere. Target, Walmart, Randall's, and HEB.


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Old 11-06-2009, 09:56:21 AM   #12
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Default Re: Kroger TX/LA--Can you use Qs with cards?

Oh! I had that happen to me just yesterday. The Mega MM's had me so confused. The cashier handed me back my last Q and said I can't take this one, you're going into the negative. I said, Well, I wanted to get candy. I grabbed a large bar. She scanned it and I handed her my last Q back and asked can you take my Q now. She did and I owed .39
I was floored! I had 41 items! And the negative tax was 1.61. I never cut it that close!!

So, I guess I need to ask more questions...
Are you saying it's okay for the negative tax to show up on the receipt as long as you don't go into a negative balance owed? Or is the negative tax printing on the receipt to be avoided?

I usually buy milk and bread etc...but do I need to buy taxable items too? Or is that only for the FS's ..I thought.
The added items, do they need to be items without Q's or just items that the Q doesn't cover closely. I love we get 1.06 for every 1.00 Q. WOW! We don't wanna lose that. I may have to play around with smaller orders to see how my store works / if I can figure out what I'm seeing. haha! I'll try.
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Old 11-06-2009, 10:12:28 AM   #13
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Default Re: Kroger TX/LA--Can you use Qs with cards?

Originally Posted by patts View Post
Oh! I had that happen to me just yesterday. The Mega MM's had me so confused. The cashier handed me back my last Q and said I can't take this one, you're going into the negative. I said, Well, I wanted to get candy. I grabbed a large bar. She scanned it and I handed her my last Q back and asked can you take my Q now. She did and I owed .39
I was floored! I had 41 items! And the negative tax was 1.61. I never cut it that close!!

So, I guess I need to ask more questions...
Are you saying it's okay for the negative tax to show up on the receipt as long as you don't go into a negative balance owed? Or is the negative tax printing on the receipt to be avoided?

I usually buy milk and bread etc...but do I need to buy taxable items too? Or is that only for the FS's ..I thought.
The added items, do they need to be items without Q's or just items that the Q doesn't cover closely. I love we get 1.06 for every 1.00 Q. WOW! We don't wanna lose that. I may have to play around with smaller orders to see how my store works / if I can figure out what I'm seeing. haha! I'll try.
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Old 11-06-2009, 10:21:12 AM   #14
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Default Re: Kroger TX/LA--Can you use Qs with cards?

Gotcha! Sorry I seemed so dense. I had NO idea 'til now.

Thanks, I repped you. I don't know if you can see that I did or not. ha! I am really new to all this! I'm learning so much from you and others here. We have a really nice forum here!
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Old 11-07-2009, 01:33:37 PM   #15
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Default Re: Kroger TX/LA--Can you use Qs with cards?

I very recently had problems with using WIC and Food Stamps on the mega deal, it would lock up the register and say that I owed cash even though it was only food items and wic. It took over an hour to get it straight. They could not cancel the transaction due to the wic items. I would not recommend using Coupons or other items with WIC because of the major headaches at the check out. I will not combine my wic items with my groceries again. This happened twice in 1 evening at 2 different Krogers.
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Old 11-07-2009, 01:41:15 PM   #16
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Default Re: Kroger TX/LA--Can you use Qs with cards?

Originally Posted by Amniculus View Post
A one dollar coupon is really worth 1.06. If they buy nothing but food and use coupons they will have a negative tax balance. We all know what happens if you have a zero balance (heads explode etc) imagine a NEGATIVE balance! The cashier can fix the balance to zero, but that's money down the drain.

My tips don't go for super low totals when using food stamps. You always want to pay something. Don't bring attention to negative tax! It's a good thing for all of us.

Not all cashiers know how to prevent negative tax. We should keep it that way!
.
Here is my experience, if the cashier has to override the coupon and does it incorrectly there there is a negative balance due to the tax. If they override it as a food coupon then the tax issue is non existant. I have had a manager at Fiesta that knew how to put the negative tax back onto the foodstamp card and he is the only that I had seen that has done that. I have had cashiers had me back the cash even though it was a food stamp purchase. I was shocked the first time it happened. It was the tax from a coupon.
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Old 11-07-2009, 09:21:58 PM   #17
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Default Re: Kroger TX/LA--Can you use Qs with cards?

Originally Posted by hopeless View Post
I very recently had problems with using WIC and Food Stamps on the mega deal, it would lock up the register and say that I owed cash even though it was only food items and wic. It took over an hour to get it straight. They could not cancel the transaction due to the wic items. I would not recommend using Coupons or other items with WIC because of the major headaches at the check out. I will not combine my wic items with my groceries again. This happened twice in 1 evening at 2 different Krogers.
yeah, no canceling of wic purchases. Crazy! I'm glad you chimed in too.

I think the mega deal discount the $5 discount messes up purchases with food stamps and coupons. I think it adds tax to the purchase making it a non food total. :shrug7: I'm just guessing.
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Old 11-08-2009, 11:59:03 PM   #18
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Default Re: Kroger TX/LA--Can you use Qs with cards?

WOW ... never realized I knew so little about ONE subject! This has been an educating question!

Thanks for the experiences and knowledge ... so, "rule of thumb" is:
1--multiply Qs face value by state tax rate and
2--pick up a TAXABLE item(s) of that amount that's not on WIC/FS to cover the negative tax ... +$1-2 more, just to be safe!

and,
3--on megas, plan on the possibility of standing at register a while so they can figure out why register gets mad ...!

okay!
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Old 11-09-2009, 10:44:01 AM   #19
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Default Re: Kroger TX/LA--Can you use Qs with cards?

Originally Posted by jaws1 View Post

3--on megas, plan on the possibility of standing at register a while so they can figure out why register gets mad ...!

okay!
The register got mad at me Saturday and didn't give me the discount for Halloween candy and missed one of my mega deals (NO WAY was I spending 5.99 for one bag of candy!!!). I had to go to customer service. It was my first ever visit to CS for an issue like that and the girl was so nice. Really, I just LOVE how friendly my Kroger is. Does anyone know how to contact corporate about great experiences and cashiers?

I love coming to this forum. It's like therapy to me when I'm stressed!
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Old 11-09-2009, 12:12:27 PM   #20
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Default Re: Kroger TX/LA--Can you use Qs with cards?

Wow, have I been hiding out somewhere? Seems Amni is taking care of our forum while I have my head in the clouds.

This is my experience with the tax issue she is discussing. I found this out when working for hellmart(read walmart) for the 4 years I was in college.
The problem really arises when a cashier has to override a coupon and in the case of Kroger/Randalls/potentially Wags when you use a catalina/RR.

At hellmart, if a coupon would not scan, we had to manually override them by typing in $1 and then manf coupon button. After hitting that manuf. coupon button, the register would ask the cashier taxable(enter) nontaxable(clear) (I might be off on the buttons you had to actually press since it was over 10 years ago, but you get the idea)
Now, Walmart didn't really train me on what button to press, nor did I at the time really know what was taxable and what wasn't in TX, so I just always hit enter. This had the effect that Amniculus discussed above. It now made that coupon worth face value + local sales tax rate.

Kroger is similar in that if they have to override a coupon on a nontaxable item, it is going to take off tax, resulting in a negative balance if you don't have fillers. It is not just food that is not taxed. Many over the counter medicines are also not taxed so you need to consider your fillers wisely if you are hitting close to the mark. Or , as Amniculus suggests, don't hand all your coupons over at once. Hand them in groups and then you can always hold one or two back so as not to go negative. I have had to do that more times than I care to admit on this mega sale. Partly due to tax and partly due to miscalculations on my part on the overage of other items.

I typically add 8 cents per dollar since most the stores I shop have an 8.25% sales tax rate. This is especially important when you are using some catalinas but purchasing non-tax items. It does vary by catalina though too per store.
I know at Wags, the cats are programmed as taxable or nontaxable based on the item you purchased to receive the RR.
At Kroger, I am not sure it is 100% consistent but it mostly follows that rule as well. So for the Pillsbury catalina, no tax. For the Krusteaz, Dole etc, no tax. However, lately Kroger has changed their catalinas to beep now and so I have not tested the new system to see if these are removing tax.

Now, concerning wic and food stamps. I am by no means an expert as I have never used those programs, but what I have read, is you should ring your wic items up separately(to avoid locking up the register as a PP has mentioned)
Food stamps, I was read you need to be very careful using coupons with foodstamps, especially if you are purchasing ALOT of items that food stamps will not pay for with food stamp items. Examples I have heard happening to people.
Say someone goes in to buy a gallon of milk $2, loaf of bread $2, fruit $3 and puts this order with cat treats $2 but free after coupon, dog food $2.50 but free with coupon.

Ok, so their food total is $7 and their non-food total is $4.50
They hand over their coupons for a new total of $7 and then are suprised that their food stamps will only pay $2.50 of their total and they have to pay the other out of their own pocket. Why?
The register is taking the free pet food coupons off the food total and showing that they only have $2.50 that is elgible $7 food - $4.50 coupon = 2.50, even though the coupons were for the non-food items.
Now I am not sure if this is the case in Tx and anyone can verify this, but I have heard enough horror stories about this to maybe suggest someone test the waters first before getting flustered at the register.
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