Start here- faq for kroger(tx/la)

[zoeys_mom]

FAQ Questions for KROGER TX/LA

It seems we are getting an influx of newbies and the same questions are coming up on the board. To help have a simple place to get local answers I am creating this FAQ thread. I will leave this thread open so if other questions are asked IN THIS THREAD, I can add the question to the FAQ with the answer. Questions asked out side this thread will be moved into this thread in hopes of freeing up the board for deal discussions. I am hoping this will help with the clutter on this forum.
Keep in mind, these FAQ are strictly for Kroger in the TX/LA region and answers might vary for other Krogers in other regions.

Please feel free to ask questions you don't already see here.

Do I need a Kroger Plus card?
Yes! Sign up with your REAL address as Kroger sends coupons in the mail based on your shopping habits. You also will not get the discount/ad price without this card.

Is it important to scan Kroger card before coupons are tendered?
YES! Coupons WILL NOT double or triple if given before the Kroger card is applied.

Do I need to actually carry around the Kroger card?
No, You can verbally give the cashier your phone number that you have assigned to your card or you can punch in your phone number at the credit card machine at the register.

Can I use IP (internet printed) coupons at Kroger?
This answer is supposed to be YES, but some store managers still do not realize corporate has changed this policy. All Kroger in this region are supposed to accept IP coupons if they have a barcode and scan at the register.

When does the ad start?
Each new ad week starts on Wednesdays and continues through the following Tuesday

Why is my ad not posted on Tuesday for me to start planning?
Your mod(zoeys_mom) no longer gets the ad early most weeks. I post the ad as soon as I can get a copy and I follow up with coupon matchups as soon as time allows.

Does Kroger double/triple coupons?
Yes, Kroger will double coupons up to .50 and triple coupons up to .39.

How many coupons will Kroger double/triple?
Kroger will double/triple up to three identical coupons per transaction.

How exactly is identical coupon defined?
By identical coupon I mean, it is for the same amount off Product X and has the same exact FIRST barcode on the coupon. The second barcode is irrelevant, but if all the numbers below the first barcode match, regardless of the picture on the coupon, the computer reads those as an identical coupon.

Will I get overage if the item is less than the double/triple value?
No, Kroger computers are programmed only to double/triple up to the price of the product.

Can I use more than one manufacturer’s coupon per item?
No, you are only allowed to use 1 manufacturers coupon per item. Manufactuerer’s coupons include inserts, ips, blinkies, peelies, and Catalina coupons.

What is a Catalina?
Catalina is the name of the coupon machine at the register. These are coupons the cashier SHOULD hand you with your receipt.

Is there any other way to combine coupons for added savings?
Yes, Kroger has two websites you can log into and load coupons directly onto your Kroger card P&G brand saver and Shortcuts. These coupons need to be loaded at least an hour before you shop and you can only have a max of 25(between the two websites) on your card at one time. They do not fall off your card until you use them or they expire.

Do these loadable coupons double/triple?
No the loadable coupons do not double or triple and only will be redeemed at face value

Can I use a manufacturer coupon if I’m using a loadable coupon?
Yes, you can combine your loadable coupon savings with a manufacturer’s coupon for extra savings.

Will I get overage if the manuf + loadable coupon exceeds the purchase price?
Yes, you will receive overage in this case of coupon usage.

How many items will the loadable coupon work for?
Each loadable coupon will only take off for 1 item in your order. If you buy multiples of that item, you will not get multiple savings from the loadable coupons.

What do I do if a catalina I was expecting does not print?
You have several options here.
1. Go to service desk and ask them about the catalina. You can ask them to try reringing the item at another register to see if the first registers machine just does not work.
2. Go to service desk and ask for a refund, if they will not make it right.
3. Call catalina and inquire about the catalina (1-888-8coupon) 1-888-826-8766

Does Kroger take competitor coupons(ie Target, Walgreens)?
No, Kroger does not accept other store coupons. They accept Kroger store coupons and manufacturer coupons.

Does Kroger price match other stores (ie Target, Walgreens)?
No, Kroger does not price match any other stores.

If something is advertised as 10 for $10, do I have to buy 10 of that item to get the $1 price?
No, you can buy 1 and get the sales price. The only exception to this is mega deals and events and the ad will clearly state you must buy x number of products to get that price.

[Grandma Lewis]

What is the definition of an identical coupon?

For instance, if I have 2 coupons for .50 off Product X but they have different barcodes numbers, are these still considered identical coupons.

What about 1 coupon for .50 off Product X and one coupon for .40 off 2 Product X. Are these identical coupons?

[zoeys_mom]

Originally Posted by Grandma Lewis What is the definition of an identical coupon? For instance, if I have 2 coupons for .50 off Product X but they have different barcodes numbers, are these still considered identical coupons. What about 1 coupon for .50 off Product X and one coupon for .40 off 2 Product X. Are these identical coupons?

you have to test me don't you grandma, lol
I was gonna say like but that confuses. I will add your q to the faq and explain it further.
Thinks for keeping me on my toes

[chriscree]

Help! Who do I call if my cats don't print? I tried the service desk and they told me they never know when a promo ends so I can't get my coupons. Thanks..

[zoeys_mom]

For one, they are liars. The stores scan coordinator should have all the promo dates, they were just too lazy to look. I will not leave the store without my catalina or cash equivilent. If they insist they know nothing, I demand a refund on the item.
You can call catalina though at 1-888-8coupon(1-888-826-8766). Have your receipt handy and they should be able to mail you a catalina. If not, I would return, sometimes it is as simple as the catalina machine being off or out of paper.

[chriscree]

Thanks, made the call they are getting back to me.

[onehotbev]

So, are Catalinas supposed to print EVERY time? I haven't gotten any for at least the past two shopping trips.... I just assumed they were random. I've NOT gotten them more often than I have.

Thanks in advance!

[zoeys_mom]

Catalinas are tied to products you buy. Most the times it is for a competiting brand. You do not get them every time, but I know some stores you can't see the machine and the cashiers do not always give them to you, so I tend to ask if any printed if I can't see the machine

[tootie571]

Does Krogers take others coupons, ie - Target coupons????