I got a chance to confront Customer Service, Yea me!

[BigDog]

So, some of you know we have horrible couponers around here.

On this one part of town, the Publix and the Kroger are locked up so tight with coupons, they sometimes won't allow perfectly legit, not over price of product, from the newspaper coupons.

Really.

And I hate confrontation. I usually just pack up and go to a different more friendly store.

So last night I got 1 pack of diapers and 4 tubs of wipes.

I gave them the $3/1 coupon for movers (printable).
Then 2 $2/2 for the wipes (printable).

Cashier denied them, said they don't accept over $1 internet printed coupons. After a few brief polite speakings, I decided to leave.

But, get this it was Awana's night, and I had just the happy as a clam baby with me, and hubby. And I was leaving, but, decided, would there be a "better, less stressed time"? I go to CS.

Here is how customer service goes. And remember I had ONLY 3 coupons. 1 $3/1 and 2 $2/2.

CS: Can I help you?
Me: The cashier said you all won't take printable coupons over $1.
CS: Yeah, we've had some pretty bad fraud going on in our store.
Me: Well, I got on your website and it said, print these and use them in our stores.
CS: It isn't a Kroger coupon.
Me: Right, you go to Kroger.com, click on coupons, then click on "print these and use them in our store."
CS: No, these aren't Kroger coupons.
Me: I repeat my above statement.
CS: *calls FBI, as far as I care, probably SM" Hey I got some lady here who says she got these off our website. But, their not Kroger coupons. (pause). Oh, she has, diapers, wipes, diapers, diapers, wipes, and another wipes coupon (REALLY? Cool they multiplied.) Yeah, but, their not Kroger coupons, she claims their off our website. (pause) But, their not Kroger coupons. *hangs up*
Me: *Not sure what he is going to do, as he doesn't say anything.*
CS: That will be $7.87.
Me: Oh, uh, thanks.
CS: Yeah, they change policy all the time, we can't keep up.
Me: *pay*
CS: *Looks REALLY nervous. I can tell he thought I copied the wipes coupon*
Me: Well, if you don't mind I can show you how they are different. *I point out the different numbers under the security strip thing from the bricks website company thing.*
CS: *sighs* Oh! Thanks, I never saw that before.

[zulamala]

You go girl! I am proud of you and we all thank you!Your action may make a difference for next customer!

[wookin]

You go girl, I knew I liked you.

[Moma]

it is only by standing up for what is right that we can ever hope to make positive changes!!! by walking away and "not making a scene" we are basically saying "you are correct" for the most part ...i am usually a walk away kind of girl.(ok...i know...the whole Target/Tide thing, under those circumstances i became the dog with a bone kind of girl)

BigDog...thank you for standing up for us all!!

[$Saving!]

Good for you!!!

It's hard having to 'educate' those who should know better, one person at a time :hectic1:

And the oxymoron here is they are Customer Service - yet they don't serve the customer :sad:

[Ggbwg]

That is alot like how my Dollar General trip went the other day. Except they don't double.

Anyhow, good job for you!! I always try to show them when they argue w/ me. Then they pull the well i work here and you don't.

[pilesoflaundry]

I love the constant repeated astonishment "they aren't kroger coupons" It's only funny because it's just so silly.

Good for you :)

[nanpete]

I love the constant repeated astonishment "they aren't kroger coupons" It's only funny because it's just so silly.

Good for you :)

yea, for this seasoned complainer I would've paused and said, "where's the manager" after the second "but they're not kroger coupons". maybe one day your teens will also say to you the 3 times a year they go to the store with you as you're getting out of the car, "can you TRY not to complain today." Got that earlier this week at target because the poor child was with me when a they refused some q's the week before.

[jaws1]

yea, for this seasoned complainer I would've paused and said, "where's the manager" after the second "but they're not kroger coupons". maybe one day your teens will also say to you the 3 times a year they go to the store with you as you're getting out of the car, "can you TRY not to complain today." Got that earlier this week at target because the poor child was with me when a they refused some q's the week before.

sorry, don't take offense, but the thought occurred to me, "okay [teen], I'll stay quiet and not embarrass you ... I'll just take the extra $ it cost out of your allowance ... if that's fine with you, it's fine with me!!" ... wonder who'd be FIRST in line, watching with those beady little hawk eyes, then!
... kids are fun!

Congrats, BigDog! stand your ground!

[BigDog]

sorry, don't take offense, but the thought occurred to me, "okay [teen], I'll stay quiet and not embarrass you ... I'll just take the extra $ it cost out of your allowance ... if that's fine with you, it's fine with me!!" ... wonder who'd be FIRST in line, watching with those beady little hawk eyes, then!
... kids are fun!

Congrats, BigDog! stand your ground!

Good idea!