Kroger (Southeast) ~ Question: Question about Kroger policy in ga

[gcooper]

Ok, I have a question: I was at Kroger in douglasville and they were out of water (not suprise cause of problem we are having) so I go to CS and ask for a raincheck on the deeerpark 24 pack water which is on sale this week buy 10/$5 off which would make it 2.99 for 24 bottles of water. Will they told me they could not give me a raincheck for that price cause of it being 10/5 off. When did the policy change cause they have done it in the past. Or where they wrong about that. I was going to buy 10 packages of water so I would have gotten the $2.99 price. TIA

[amys]

The Krogers that I frequent write the price, then $5 off when you buy 10 - so I do have to buy 10 when I redeem it, but I generally do anyways.

I don't know corporate policy, though.

[nanshaw2001]

Did you ask for a manager? If not call corporate.....sounds like one of those making up the rules after the game has started!

[pedspeech]

Calling corporate in these cases is generally moot, as they say that the managers are allowed discretion. They have directly told me, "Our policy is ____, but the managers don't all do it that way." It wouldn't hurt to try and see, but don't be surprised if you get an unsatisfactory response.

I would ask for the manager to see what he/she says about it, but I know that the manager at my store will not write one for the reduced (after 10) price.

[Lvoskan]

My stores will only offer a RC on a promo if the sale price is in the ad. For example, the amp was $1.50 (tagged and on sale), and part of the buy 10 get $5 off promo, but they would only give me a RC for the buy 10 get $5 and not at the $1.50 price since it wasn't in the ad.