Kroger (Southeast) ~ Other Got a Letter from Kroger Corporate! - Page 2

mom2jacob · 08-04-2009, 08:21:13 AM

Originally Posted by BigDog

This is from corporate! And they knew I was going to share this information. I got this a little while ago (last weekish). But, wanted to clear it with Heidi first.

I asked.

1. If I can use 10 $1 coupons on a 10 for $10 deal. Even though it makes the product free for me. (I also put it had no 1 per transaction restrictions.)

2. If you can use a P&G esaver coupon with a manu coupon. (Just so I have "proof" it's ok.)

Ms. xxxxx,

Thank you for taking time to send in your questions and kind words. I would like to take this opportunity to address both of your questions. Each item has a limit of one coupon. So if you buy 10 sponges you can use 10 coupons all in one transaction. As far as free, the coupon can state that you can only use one per transaction so that could be why the store was recommending multiple transactions. We always try to follow the guidelines on the coupons to ensure we get proper credit from the clearinghouse. We do have the right to limit quantities. Your other question was whether you could use a paper coupon and an electronic coupon on the same item. At this time that will work on our system, but long term I believe the plan will be to limit to just one.

I hope that I have answered your questions, if not please let me know.
Enjoy your weekend and thank you for shopping Kroger.

Kathie Nance
Manager of Front End Operations

My kroger has stoped taking internet coupons. I think they were having problems with people copying them to make multiples instead of the two most sites allow you to print. They do let you use 1 coupon per item even if you get it for free. The other day huggies wipes 40 ct. were 10 for 10. I ended up getting 40 packs of them and only paid tax. They did not give me any trouble at all. I hope they don't start limiting how many you can get in one transaction. I know they can limit coupons. THey haven't yet but I'm hoping they don't start.

Lovesdeals · 09-28-2009, 07:23:49 AM

I live in Cartersville, GA. I was told by my Kroger last week they will only allow "2" internet coupons per day per customer. No matter the manufacturer. I said, you mean 2 internet coupons per transaction? The reply was PER DAY. And they also stated you would no longer be able to get credit from your digital coupons and a paper coupon on the same item. You will get credit from just one!:sad:

carolineh · 10-22-2009, 03:58:46 PM

Curious_Kat · 11-05-2009, 10:59:22 PM

Good to know.

I often find myself confused about the number of times a coupon can be used, and the difference between store and manufacturer's coupons, so I tend to assume one coupon of each type per transaction, regardless of where the coupon came from. Meaning, if I buy peas at 10/$10 and I have a -$1 coupon for peas, I get ten cans for nine dollars (is this what Kroger's is setting the standard at now?). This has worked pretty well for me so far- but I guess you can use multiple types of some coupons, and double coupons (for example, one store, one manufacturer's) in some cases? Wow. I admire your ability to finesse the savings- use the force, man.

I can only hope that someday I command the same degree of grocery mojo.

@mom2jacob: They mean manufacturer's coupons printed off the internet? Well, that's really inconvenient, but you can probably circumvent it, at least to some degree, by using those websites that let you put coupons directly on your Kroger card. I'm not sure if it would break site rules to post the URLs here (Kroger's coupon section of their website links to them, actually), or if you guys already know about them, but I've used them once or twice, to great effect, and because they hang out on your Kroger card and apply themselves automatically, the cashier didn't seem to notice. I didn't even think they went through until I saw them on my receipt. I don't think they'd realize unless they cared to examine the total.

Also, on most of those such websites, the limit of coupons you can upload to the card is really high. Lowest I've seen so far was twenty.

KRP1981 · 02-16-2010, 09:45:59 PM

Wow...I'm so surprised at some of the problems people have at Kroger...I'm in South Central KY and I've never had a coupon problem there. The people who check me out know I'm going to have a pile of coupons and I have apologized all over myself to them before and they always let me know it's not a problem! My ecoupons always come off even though I use a paper one...I think I've used over 20 IP's in one transaction before and no one blinked! I hope my Kroger never changes in this way...could be because there aren't a lot of couponers in my area and they don't mind putting up with a few people like me! I heart my Kroger store.

queenofthehivemomof5 · 01-15-2011, 05:14:14 PM

Update Please!

Hi everyone

I know that Kroger's e-coupon policy can be confusing, and they really don't make it very easy for us to clarify the rules.

But from here on out (1/12/11), please DO NOT post any deals in this forum that involve combining an e-coupon (Shortcuts, Cellfire or otherwise) AND a paper manufacturer's coupon on the purchase of one item.

I know, I know. Some stores let you do it anyway.

But it's very much a YMMV situation. And, on top of that and more importantly, it is HCW's policy not to allow posts about using coupons in a fraudulent way or in a way that breaks the store policies. And as both e-coupons and paper coupons are technically manufacturer's coupons, that would clearly go against the general "one manufacturer's coupon per item purchased" rule that most stores go by.

I hope you understand the reason for this policy. Should Kroger ever issue an official position on this in writing, I will update this post. I won't be issuing warnings or infractions for posts that were made prior to this announcement because that wouldn't be fair.

lovelace · 01-15-2011, 09:04:27 PM

Kroger on 501 in myrtle beach has been a pain and the manger even wrote me a letter that was no where near kroger coupon policy. I wrote him back and sented him his 5.00 kroger family check some mess he sentes me in the mail. I wrote the word void on the check and sented it back. I have not been in kroger in weeks and so far I had no reason to go.
I was bully at my local kroger and told corp in an email and i turn in the csm name.
OH well krogers will be okay.