FAQ: Kroger Mid Atlantic: Coupon policy, FAQs and info about e-coupons

[stevieswife]

1/16/11

I've re-written this post to hopefully be a little more relevant and easy to navigate. To be sure, Kroger does not make it easy to decipher its coupon policy, and the addition of several websites where you can download e-coupons has helped to make it even more complicated.

So here are the links to Kroger's FAQs, other information and also what you can or cannot post in this forum.

suesaving

You can find the general Kroger FAQs on the Kroger website
Or you can find them copied and pasted in this HCW thread.
Kroger's print-at-home coupon policy

KROGER'S OFFICIAL COUPON POLICY (AS E-MAILED TO ME)
Thank you for contacting The Kroger Co. The coupon policy for your area is as follows:
** The store manager has the right to accept, decline or limit the use of ANY coupon upon view. **
** The store manager has the right to limit the Quantity of coupons or items used/purchased in a single transaction, by a single customer, or in a single day. **

PAH: (Print At Home) Internet Coupon Policy ALL Banner Stores!!

We only accept printable coupons if they scan properly at checkout.
We do not accept "FREE product" printable coupons, with no purchase requirement. Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable but will be MUCH less common than traditional value-off coupons.
We do not accept coupons for more than about 75% of a product's value without advance notice.
Legitimate PAH coupons will not be for a high value relative to the cost of the item. For example, a $2 off coupon will be acceptable for a product that normally sells for $5 or more, but a $2 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate.
Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates.
Legitimate PAH coupons are never copied, sold or traded. Nearly all coupons are "non-transferable" meaning they should not be photocopied or scanned and distributed to others.
Coupons will be rejected if they appear to have been altered in any way.
PAH coupons can be checked for validity at http://www.printcoupons.com.

South:
Double Coupons: Manufacturer coupons of $.50 or less will be "Doubled". Manufacturer coupons over $.51 will be redeemed at face value. This Does Not apply to "Free", Kroger, Retail Food Store coupons, Electronic Coupons on the Kroger Plus Card or items prohibited by law.

Pharmacy Coupons: Does accept Competitor Pharmacy Coupons. Cannot use LCM or Competitor Coupons in conjunction with the $4 Generic Program.

General Coupon Policy: Limit one (1) manufacturer coupon per item purchased.

Limit one (1) store coupon per item purchased. One (1) manufacturer and One (1) store coupon can be used on the same item.

Coupons cannot be used on "Free" items.

Does Not accept coupons that are expired.

Amount refunded cannot exceed the cost of the item.

The store manager has the right to accept, decline, or limit the use of ANY coupon upon view.

The store manager has the right to limit the Quantity of coupons/items used/purchased in a single transaction, by a single customer, or in a single day.

Customer is responsible for tax on all items even "Free" items.

I hope this information is helpful. Thank you for taking the time to e-mail us.

Sincerely,
Amber Sublett Consumer Affairs

These are current sites where you can add loadable coupons to your Kroger card:

Shortcuts - FREE Grocery Coupons that link to your grocery card

Cellfire - Mobile coupons for your cell phone

Kroger e-coupons by Softcoin

See the FAQ posts below for each individual site's FAQs and policies.

PLEASE NOTE: It is currently the HCW policy to not permit the posting or discussion of deals in which a paper coupon is used with any of the above e-coupons. This is because both e-coupons and most paper coupons are manufacturer's coupons, and the use of two manufacturer's coupons on the purchase of one product is prohibited by Kroger stores (and most stores in general). The only permissible posting of such deals would be if you had a paper store coupon and an e-coupon. Also, sites like Cellfire discourage/prohibit this use of coupons as well (see Cellfire FAQ here).

[stevieswife]

Taken directly from CellFire site!

CellFire FAQ's:



Top Questions
Getting Started
Using Cellfire
Grocery Coupons Overview
Grocery Store Savings Card
Adding/Removing Grocery Store Savings Cards
Using Grocery Coupons
Managing My Cellfire Account


Top Questions How much does Cellfire cost? The Cellfire service is free, however, using Cellfire on your mobile phone requires access to the internet. There are no extra fees with unlimited data plans. With 'pay as you go' plans, there are nominal carrier charges. Check with your carrier for more info.

Where can I use Cellfire? Cellfire is available everywhere across the United States. Coupons will vary with location and merchant. See Deals for more information.

Are Cellfire coupons for a particular merchant accepted at all store locations? To check which merchant stores accept Cellfire coupons in your area, go to the Deals page and click on the merchant logo to view the Merchant's Details page. Store locations will be listed there.

How often are coupons updated? Cellfire offers are updated every other Tuesday (5.19.2009, then 6.2.2009, 6.16.2009, etc.). We are adding new merchants and stores all the time. Check back frequently to see the new ones in your area.

How do I use Cellfire coupons? Cellfire offers two different kinds of coupons. Grocery coupons get saved directly to your grocery store savings cards. Your coupons are automatically redeemed when you use your card at checkout! With mobile coupons, you use our mobile app to show a coupon code to the cashier to get your discount.


I tried to use a Cellfire grocery coupon, but did not receive my discount. Why? The coupon may have failed for the following reasons.

• The product(s) you purchased did not meet the terms described in the coupon details.
• The coupon had expired.
• You had other e-coupons saved to your card for the same product.

If you would like to report a problem with the redemption of one of our offers, click here.

Is there a way to print out a list of my saved grocery coupons for when I go shopping? Go to My Account and click on your card under "Saved Offers." You card details will appear with a "Print Shopping List" option.

Getting Started What does Cellfire do with my registration information? Cellfire values your privacy. Cellfire uses the personal information we collect to provide the service to you. We will not rent, sell or share your personal information with any other company for its own marketing purposes without your consent.

Will I receive SPAM or unsolicited advertising? No, Cellfire is a SPAM-free service and will never send any unsolicited communications.

How do I change my information if I made a mistake? Simply contact our friendly Cellfire support and they can make any changes to your account information.

When I try to register, Cellfire informs me that my phone number is not a valid cell phone number. Why? Sometimes our number lookup does not reflect recent changes in phone numbers. If this happens, you can text "DIP" to 22888 and then try registering again after 3 minutes. If you continue to have trouble, contact Cellfire support to resolve this issue.

When I try to register, Cellfire informs me that my phone number is already in use, but this is my first time signing up. Why? Occasionally, a phone number will be registered accidentally by another user. If this is your number, contact Cellfire support and they will be happy to help you.

I sent a text message to 22888 to register, but why haven't I received anything back? Sometimes text messages take a while to be delivered. You can always try requesting it again. However, some carriers we do not support yet with SMS messaging.

I received a text message with a "link." How do I click on it? Depending on your phone, you will have a menu or options button when you're reading your message. To activate or "follow" the link, use the appropriate option, usually something like Go To URL, Go To, Open, Download, Load, or Retrieve.

Can I register for Cellfire with a home phone number? No, Cellfire requires a valid cell phone number to create an account.

Using Cellfire I am unable to login. How I can check my password? Please contact Cellfire support to access your account again.

Offers that I've saved to my Saved Offers list keep disappearing. Where did they go? Saved offers will be deleted if 1) they expire or 2) if all the views are used.

I used a text message to save an offer and it did not show up on my phone. Occasionally, text messages don't arrive at our server. If you did not receive a confirmation text message to your phone, our server did not receive your first message. Please try again or use our web site to browse and save offers to your phone.

Why are there so few coupons in my area? Try changing your zip code on the Deals page to match locations where you frequent. Cellfire is accepted at over 10,000 retail locations nationwide. We are adding new merchants and stores all the time. To stay up to date with the latest Cellfire news, sign up for our email alerts.

Cellfire had a coupon in the past that I want to use. What happened to it? Cellfire offers are updated every other Tuesday. We are adding new merchants and stores all the time. To stay up to date with the latest Cellfire news, sign up for our email alerts.

Why do I keep getting SMS text message alerts? I have never heard of Cellfire. Sometimes another person will subscribe to our SMS alerts. They may have entered their number incorrectly or may have had your phone number before you did and registered for Cellfire then. Simply reply STOP to one of our messages and you will be unsubscribed immediately.

Grocery Coupons Overview Where are Cellfire grocery coupons accepted? To see participating grocery stores, please visit our Deals page. You can find stores in your area by entering your location. We're adding stores all the time, so check back often!

Can I use a paper coupon with a Cellfire coupon? Cellfire does not encourage the use of paper coupons with Cellfire coupons.

Can I use a Cellfire coupon with other e-coupons? No, only one e-coupon is allowed per item.

I have multiple e-coupons for a product. Which one will be applied at checkout? The coupon that provides the highest consumer benefit will be applied first. Another way to read this is: the coupon that will allow you the maximum potential savings will be applied first.

Cellfire does not show any grocery coupons in my location. How can I use Cellfire grocery coupons at my local grocery store? At the moment this program is available in select regions across the United States. We will soon be expanding to a store near you.

Grocery Store Savings Card How do I get a savings card? Please visit the customer service desk at your local grocery store and ask for a savings card application. In most cases you will receive a card on the spot. Before you can add your card to Cellfire, please activate your card by using it at checkout and then waiting 30 minutes before saving offers to it.


I don't know my savings card number, how do I add my card? If you shop at:

• Baker's
• City Market
• Dillons
• Fry's
• Gerbes
• Hilander
• JayC
• King Soopers
• Kroger
• Owen's
• Pay Less
• QFC
• Ralphs
• Scott's
• Smith's

• Safeway
• Tom Thumb
• Randall's

You can add your card by entering the phone number you associated with your card when signed up for it. To get your card number, contact Safeway customer support on the web, or call (877)723-3929 Mon.-Fri. 9am-9pm Eastern Time, 8am-9pm Central, Mountain, and Pacific Time

How do I add my savings card to my Cellfire account? After completing registration, go to the Deals page. Find a grocery coupon you want to use and select the "Save to Card" button beneath it. You will be prompted to enter your savings card information.

How do I save coupons to my savings card? When you find a coupon you want to use, simply select the "Save to Card" button beneath it and you will be prompted to enter your savings card information. Coupons that you save will be automatically linked to your savings card. To redeem your coupons, simply use your card at checkout.

How can I tell whether a coupon has been saved to my card? Coupons that you have saved to your card will show up on the Account Overview page when you are logged in. You can access this page here

Can I remove a grocery coupon after its been saved? Grocery coupons cannot be removed from your Saved Offers page unless they expire or are used with a purchase at the store.

How can I change the card associated with my Cellfire account? Go to My Account and click on the card you would like to change under "Saved Offers." Your card details will appear. There will be a "Remove Card" option beneath the card icon that you must click to remove your existing card. All coupons currently saved to your card will be lost. To add your new card, save a new grocery coupon from the Deals page by selecting the "Save to Card" beneath it. You will be prompted to enter a new card number.

My family shares one card. Can we all use it with Cellfire? Unfortunately, you cannot share a saving card across multiple Cellfire accounts.

My wife and I have different cards, but it seems that offers are saved to both cards at once. Why is this happening? Sometimes grocery stores combine multiple cards in a household to one household account. Cellfire offers will be saved to both cards and a redemption with one card will prevent usage of the offer with the other card. You'll have to manage offers saved to the cards as one card.

How many grocery coupons can I save to my savings card? There are no limits except if you are using Cellfire with a phone with low memory. For those phones, you will be prompted when Cellfire has no available memory to save new offers.

How do I remove a card associated with my account? Go to My Account and click on the card you would like to remove under "Saved Offers." You card details will appear. There will be a "Remove Card" option beneath the card icon.

Adding/Removing Grocery Store Savings Cards I tried to add my grocery savings card, but was told my card is already in use. What should I do? If you tried to add your card by entering your card number, verify that it is has been entered correctly (look on the back of your card, underneath the bar code). If the card was entered correctly or you tried to add your card using an alternate number, such as phone number, you'll need to try a different number or get a new card at your grocery store customer support desk. Please note; a savings card can only be added to one Cellfire account.

I tried to add my grocery savings card, but was told my card number is not valid. What should I do? His error means you likely entered your card number incorrectly. Verify that it is has been entered correctly (look on the back of your card, underneath the bar code) and try again

I tried to add my grocery savings card, but was told my card number is not found. What should I do? You may receive this message if you were just recently issued a savings card. Please activate your card by using it at the store and wait 30 minutes before trying to add your card again.

I removed my savings card by accident. How do I re-add my card? For some stores you will have to wait 48 hours before you can re-add your card. To re-add your card, save a new grocery coupon from the Deals page by selecting the "Save to Card" beneath it. You will be prompted to enter a new card number. Unfortunately, you will not be able to re-add the coupons that were saved to your card before it was removed.

Using Grocery Coupons How do I use Cellfire grocery coupons? Grocery coupons get saved directly to your grocery store savings cards. Your coupons are automatically redeemed when you use your card at checkout!


I tried to use Cellfire grocery coupon(s), but did not receive my discount. What happened? The coupon may have failed for the following reasons.

• The product(s) you purchased did not meet the terms described in the coupon details.
• The coupon had expired.
• You had other e-coupons saved to your card for the same product.

If you would like to report a problem with the redemption of one of our offers, click here.

What happens to expired coupons? Expired coupons are removed from your account and are not available for use. However, many coupons become available again at a later date.

Cellfire gave me a "Thank You" coupon. How do I use it? Go to My Account. You will be prompted to save the "Thank You" coupon to a savings card. Select the card you would like to use. The coupon will be applied when you use your card at checkout.

I've used an offer but it still shows up on my Saved Offers page. Why? It can take up to 24 hours for our system to be updated after you use a coupon at the grocery store. Please do not attempt to use the offer again; the discount is only valid for one use and cannot be applied again. Once our systems have been updated, the offer will be removed from your Saved Offers page.

If I have 2 of the same product and I have 2 Cellfire coupons for that product, can I purchase them both in the same transaction? No, the Cellfire coupon code can only be applied once per product, per transaction. In order to get your discount for the second item, please ask the cashier to ring it up separately.

If I have 2 or more of the same product and I have 2 e-coupons for that product, including a Cellfire coupon, can I purchase them in the same transaction and get my discount? For some grocers, you may only use one e-coupon per product per transaction. In order to get all of your applicable discounts, please ask the cashier to ring up your items in separate transactions.

How can I remember which coupons I saved when I go shopping? Go to My Account and click on your card under "Saved Offers." You card details will appear with a "Print Shopping List" option.

I saved the same coupon to my card twice, but it only shows up once in My Account. Why? Each coupon can only be saved once to one card every two weeks.


I tried to save a Cellfire coupon from another website, but it did not show up in my saved offers. What happened? If the coupon(s) you selected did not show up on your list, you have either:

1. Already saved that coupon to your grocery store savings card.
2. Used that coupon in one of your recent purchases.
3. There are no supported grocery stores in your area. Enter a new zip code

Managing My Cellfire Account How do I opt-out of SMS or email offer alerts For SMS text messages, simply reply STOP to any Cellfire message. For email, click on the unsubscribe link at the bottom of any Cellfire

I need to change my email - How do I change my Cellfire email? You must contact Cellfire support to change your email.


I've changed my phone number. How do I update my Cellfire account with my new phone number?

• If you are only using Cellfire on the web, go to My Account and click on "Account Settings." Your account information will appear and you can click on the "Edit Settings" button.
• If you're using Cellfire on your phone, you will need to delete the application from your phone and re-install it (click here to download Cellfire Mobile again). When you arrive at the registration screen, select "Already Using Cellfire? Log In." On the Log In screen select "Yes" under "Have you changed your phone number?" and enter your old number.

Why do I keep getting SMS text message alerts? I have never heard of Cellfire. Sometimes another person will subscribe to our SMS alerts. They may have entered their number incorrectly or may have had your phone number before you did and registered for Cellfire then. Simply reply STOP to one of our messages and you will be unsubscribed immediately.

I no longer wish to use Cellfire. How can I cancel my account? Please contact Cellfire support to cancel your account.

[stevieswife]

Taken directly from ShortCuts site!


ShortCuts FAQ's:


I wasn't able to redeem my Shortcuts.com coupons at my store. What happened?

Our participating stores are grouped geographically and your card may only work within a certain region due to limitations with our partner retailers' systems. If you are unable to redeem coupons at your favorite store, follow these two simple steps: 1. Go to My Profile and change your zip code to the zip code of your favorite store. 2. Go to My Cards, delete your store card, and re-add your store card.
Do I have to print my coupons to use them at the store?

No, you do not have to print anything in order to redeem Shortcuts.com coupons. Simply present your store card at checkout and your savings will be automatically subtracted from your total bill! Of course, it is a good idea to print out a shopping list as a reminder of which coupons you have stored on your store card.
How do I get credit for a coupon that was not properly redeemed?

Go to the Contact Us page and report the problem within 30 days of your shopping trip using the Customer Care Resolution Form. We will treat your inquiry as a priority until it is resolved.
What is Shortcuts.com Cash?

Shortcuts.com Cash are special coupons that are provided by Shortcuts.com for various promotional or customer service needs. They will appear in the My Coupons page and work just like other Shortcuts.com coupons. Once added to your store card(s), the specified amount will be deducted from your total grocery bill at checkout. Each Shortcuts.com Cash coupon can be used for a single item of equal or greater value than the coupon and cannot be combined with other Shortcuts.com promotions. Shortcuts.com Cash coupons expire 60 days from the date of issue, and are automatically redeemed on your next shopping trip.

How do I know I've gotten credit for a coupon?

There are a three ways you can check to see if you've received credit for a coupon.

1. Your store receipt will show redemption of your Shortcuts.com coupons.
2. All coupons are listed under My Coupons. Simply select the redeemed link to see your savings.
3. You will receive an email receipt of your savings for each shopping trip.
Can I use a coupon more than once?

No. Unless otherwise specified, once you redeem a coupon at one store it cannot be used again.
What happens to expired coupons?

Expired coupons are removed from all store cards. Expired coupons can be viewed on the My Coupons page.
What if my store is out of a product when I try to redeem a Shortcuts.com coupon?

As with any grocery coupon, there is no raincheck policy if your store does not carry or is out of a specific product. Please check back with your retailer on your next shopping trip or try another Shortcuts.com partner store location.


How do I register store cards using the Shortcuts.com™ service?
Getting Started With Shortcuts.com™ Service

About this article:Last updated: 05-04-2009© 2008 AOL LLC. All Rights Reserved.

[stevieswife]

Taken directly from the Softcoins/Kroger website

How the Kroger Digital Coupons program works
Customers are able to load coupons and offers right onto their Shopper's Card from Kroger and participating Kroger Company sites. Offers are loaded to your card within a few minutes and are ready to be used at your Kroger - Home store. You may also manage your digital coupons at Kroger - Home

How can I participate in the digital coupons program at Kroger?
You must have an active Shopper's Card and an account on www.kroger.com registered with your Shopper's Card number.
What if I already have an online account?
If you already have an online account with your active Shopper's Card information, you are ready to go. Login and start using digital coupons today.

If you have an online account but have not provided your Shopper's Card number, simply update your account with card information. Once you have confirmed your new or updated account information, you will be able to load offers directly to your card.
What if I don't have an online account?
Go to Kroger - Home and select the "Register" link and walk through the quick account creation process.

How do I get a Shopper's Card?
Shopper's Cards can be obtained at any Kroger store or participating Kroger banner retailers (see participating stores below). When you provide a valid email address, a confirmation email will automatically arrive to your email account within 15 days after you first use your card in the store. Simply follow the direction provided and within a few minutes your online account will be set up.

Where can I get help if I have trouble logging into My Kroger account?
Contact our Consumer Support team by clicking on the "Contact Us" link on the bottom of any page. Fill out the form and our Consumer Support Team will get back to you as soon as possible.

What stores are participating in the program?
The following stores are participating in the digital coupon program: Kroger, Ralphs, King Soopers, Fry's, Smith's, Dillons, Baker's, Gerbes, QFC, Jay C, Fred Meyer, City Market, Owens, Hilander, Pay Less, Food4Less Fremont.

Can I remove coupons from my Shopper's Card without spending them?
Yes, once coupons have been added to your Shopper's Card, you can click on the My Coupons link in My Account and remove coupons from your card.

How can I view the coupons that are available to load to my Shopper's Card?
Simply login to your online account where your coupon information will displayed for you.

Can I load the same Coupon onto different Shopper's Cards?
Most offers are available for loading one time per card and offer are not eligible to be reloaded after redemption.

How long does it take until my coupons are active on my card?
Coupons are generally available within a few minutes but can take up to an hour before they can be used in the store.
What happens if my discount did not apply when I purchased my product at the store?

If your discount was not applied properly, contact our Consumer Support team by clicking on the "Coupon Help" link on your My Coupons page at Kroger - Home or clicking here

How can I view coupons loaded on my Shopper's Card?
Click on the "My Coupons" link in My Account to view your active, redeemed and expired coupons.

Can I print a list of the coupons on my card?
Yes, once you have loaded coupons onto your Shopper's Card, click the "My Coupons" link located on the left side of the page. On the My Coupons page, click the "Print Shopping List" link to print your list of coupons. You can choose to print the shopping list with or without the images.

How do I know when the coupons expire?
The coupons will expire at different times. The coupon expiration date is displayed next to the coupon image on the Digital Coupons page and the My Coupons page.

Privacy and Security
Does Kroger protect my privacy?
Yes, you can view our Kroger Privacy Policy

Contact Us
Where can I get help if I have trouble with something that is not addressed in the FAQ?
Contact our Consumer Support team by clicking here.

[PMFan]

some of the links in shortcut FAQs take me to a page that says
You are not authorized to access this Document
??

on the kroger FAQ:
does kroger double coupons?
do they limit # of doubled coupons per day / transaction?
what is their policy on accepting/doubling IP coupons?
do they offer a scan right policy - if something rings wrong they give you the item free?

thanks

[skishopgirly]

Still no answer to the questions?

[pwetypweas]

Sorry - I wasn't the mod when these questions were asked :)

Here's what I can tell you:
does kroger double coupons? Yes, but the amount they double to is regionally based. For most of Mid-Atlantic, Kroger will double coupons up and and including .50.
do they limit # of doubled coupons per day / transaction? Again this is regional (and sometimes store based) - some Krogers limit the number of like coupons they will double per transaction. For most of Mid-Atlantic they will double an unlimited number of like coupons, but Kroger has allowed each store to set it's own policies so this may vary.
what is their policy on accepting/doubling IP coupons? Again, regional. Most Krogers will accept IP coupons (barring those that are "free" in most instances) and they will double the coupon based on their regular policies. How many will they accept? Again this can vary from store-to-store; one of my Krogers will take an unlimited number of the same IP, another will only take 2 like per trip.
do they offer a scan right policy - if something rings wrong they give you the item free? Currently Kroger's scan right policy is to give you the first item free and any additional at the corrected price. Generally this has to be done at the customer service desk.

[suesaving]

bumping

[suesaving]

Kroger FAQ (directly from Kroger site)


Shoppers Card FAQ's:


How can I sign up for a Kroger Plus Card?

Kroger Plus Card applications are readily available at the store. Signing up is very simple, takes less than a minute, and it’s FREE. Stop by the customer service desk before you begin shopping and ask for a shopper card application. Your savings will begin on that very trip. You can also apply for a new card online.



Will Kroger sell my personal information?

We value your trust and privacy. The data gathered from your use of the Kroger Plus Card is used solely by the Kroger Co. to reward loyal shoppers with special check lane rewards and to provide mailings and coupons in accordance with shopping habits. The information is also used to modify store design and product offerings to improve your shopping experience at Kroger. The Kroger Co. recognizes that privacy is very important to our customers and we pledge to protect the security and privacy of any personal information customers provide to us. Please refer to our Privacy Policy for more information.



If I lose my Kroger Plus Card, can anyone get my personal information?

Kroger has established a strong commitment to protecting our customers' privacy. Your information is not kept on-hand at the store. In fact, only a few individuals within the Kroger organization have access to your information.



Why are some deductions shown on the receipt directly after the item is scanned and other deductions

Only items with a limit as to the number you can purchase or Buy One-Get One sale items are deducted at the end. All Buy One-Get One and limit items are calculated completely on final amount due. Other deductions are taken directly after the item is scanned and a Shopper's Card is presented.



How do I get entered in sweepstakes?

Rules and regulations are available in store at the customer service center explaining how to get entered in available sweepstakes. You are automatically entered into many sweepstakes each time your Kroger Plus Card is scanned. You may also mail in entries to designated addresses to enter sweepstakes.



Why can’t the cashier scan a card for me if I forget my Kroger Plus Card?

Card integrity is very important to us and scanning a card that has not been issued to an individual would compromise that integrity. If you forget your card, you can enter the phone number you provided when you applied for your current shopper card (area code + 7 digits). This number is your personal pin linked to your Kroger Plus Card number. If this does not work, save your receipt which shows what you could have saved. Next time you come in with your Kroger Plus Card, visit the service desk for a refund of the savings amount. Also, give the service desk associate your current card ID and home phone number. He or she can contact the regional loyalty department to activate your personal pin for your next visit.



How many points do I have on my Kroger Plus Card?

Points are only tallied during a specified promotion. Check your receipt tape often, as many programs provide to-date points earned at the bottom. New promotions and explanations are also often communicated through the receipt tape. You can also view your card information online once you have securely registered. Always see a service desk representative if you need assistance. We are glad to serve you.



What are the points accumulating at the bottom of my receipt?

The points you see accumulating on your receipt are for various promotions that we offer throughout the year. You earn one (1) point for each dollar spent. The current promotion should be stated on your receipt. If not, please call the toll-free number on the back of your card.



I’ve lost my card. How can I get a new one?

Just stop by any store and visit the service desk. Fill out a new/replacement card application form with your name and address. You will get a new card and two new key tags. This new card will be linked to your household, based on your name and address. The new information will take precedence in our system, and all of your previously collected points will be forwarded to your new card. If your card was stolen, let a service desk associate know so he or she can inform your regional loyalty department to update its records on your stolen card.



My address has changed. Do I need to get a new card?

No. You do not need a new card. See the store service desk to provide your new address, phone number and email. When the form is processed, all cards in your household will be updated with the new address. You can also update address information online.



I found a set of keys with a Kroger Plus Card attached. How can I contact the owner?

Kroger returns thousands of lost keys to customers weekly. It is with genuine concern for another individual that you would want to personally return lost keys to the owner. While we understand this feeling, we value the privacy of our customers. Therefore, we cannot reveal information about the owner of the keys. Please drop keys off at any local store. A service desk associate will quickly work with the regional loyalty department to return the keys to their proper owner. If this is not convenient for you, please place the entire set of keys in a U.S. mailbox. The keys will be mailed to a Kroger division office in two to five weeks, and then mailed to the owner. We know that our customer appreciates your kindness.








Customer Service FAQ's:


What do I do if I don’t like the quality of a Kroger Brand item?

We are proud of the quality of all Kroger products. However, our guarantee statement says, “Try our brand, if you don’t like it, we’ll give you the national brand free.” Our store will be glad to assist you with your concern if you kindly return the dissatisfactory product.



What do I do if I am unhappy with the service I received at my store?

For prompt attention to your concern, please see the store manager or management on duty at the time. We all work very hard to provide the best service at all times. If we have not met your expectations, we do want to know about it. If the manager is unavailable, please contact our Customer Communication Center at 1-866-221-4141, or use our customer comment form.



Which stores have Ticket Master?

Please check with your local store, or call 1-800-KROGERS for a list of stores with Ticket Master.


Why do your ads vary from one location to another?

Because of the competitive nature of our business, some advertised items may appear in one ad while not in another. Promotional items are often used for new store openings, special offerings to local communities, or to help us compete directly with a local competitor.



Why can’t my store quote the price of gas at its Fuel Center?

Due to the highly competitive nature of this area of our business, we refrain from quoting prices over the telephone.



What if I wish to return something I purchased at a Kroger store?

Your Returns are Always Welcome. All merchandise is guaranteed. If you are dissatisfied with your purchase, we will gladly give you a refund, exchange, adjustment or credit to a Kroger Gift Card.



How Can I Change My Mailing Address?

If you change your mailing address in your account preferences online, your account will be updated. If you call Customer Service to change your mailing address, you will still need to change your address in your account preferences online. See the Account Help page to change your preferences.

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Kroger FAQ (directly from Kroger site)


Shoppers Card FAQ's:


How can I sign up for a Kroger Plus Card?

Kroger Plus Card applications are readily available at the store. Signing up is very simple, takes less than a minute, and it’s FREE. Stop by the customer service desk before you begin shopping and ask for a shopper card application. Your savings will begin on that very trip. You can also apply for a new card online.



Will Kroger sell my personal information?

We value your trust and privacy. The data gathered from your use of the Kroger Plus Card is used solely by the Kroger Co. to reward loyal shoppers with special check lane rewards and to provide mailings and coupons in accordance with shopping habits. The information is also used to modify store design and product offerings to improve your shopping experience at Kroger. The Kroger Co. recognizes that privacy is very important to our customers and we pledge to protect the security and privacy of any personal information customers provide to us. Please refer to our Privacy Policy for more information.



If I lose my Kroger Plus Card, can anyone get my personal information?

Kroger has established a strong commitment to protecting our customers' privacy. Your information is not kept on-hand at the store. In fact, only a few individuals within the Kroger organization have access to your information.



Why are some deductions shown on the receipt directly after the item is scanned and other deductions

Only items with a limit as to the number you can purchase or Buy One-Get One sale items are deducted at the end. All Buy One-Get One and limit items are calculated completely on final amount due. Other deductions are taken directly after the item is scanned and a Shopper's Card is presented.



How do I get entered in sweepstakes?

Rules and regulations are available in store at the customer service center explaining how to get entered in available sweepstakes. You are automatically entered into many sweepstakes each time your Kroger Plus Card is scanned. You may also mail in entries to designated addresses to enter sweepstakes.



Why can’t the cashier scan a card for me if I forget my Kroger Plus Card?

Card integrity is very important to us and scanning a card that has not been issued to an individual would compromise that integrity. If you forget your card, you can enter the phone number you provided when you applied for your current shopper card (area code + 7 digits). This number is your personal pin linked to your Kroger Plus Card number. If this does not work, save your receipt which shows what you could have saved. Next time you come in with your Kroger Plus Card, visit the service desk for a refund of the savings amount. Also, give the service desk associate your current card ID and home phone number. He or she can contact the regional loyalty department to activate your personal pin for your next visit.



How many points do I have on my Kroger Plus Card?

Points are only tallied during a specified promotion. Check your receipt tape often, as many programs provide to-date points earned at the bottom. New promotions and explanations are also often communicated through the receipt tape. You can also view your card information online once you have securely registered. Always see a service desk representative if you need assistance. We are glad to serve you.



What are the points accumulating at the bottom of my receipt?

The points you see accumulating on your receipt are for various promotions that we offer throughout the year. You earn one (1) point for each dollar spent. The current promotion should be stated on your receipt. If not, please call the toll-free number on the back of your card.



I’ve lost my card. How can I get a new one?

Just stop by any store and visit the service desk. Fill out a new/replacement card application form with your name and address. You will get a new card and two new key tags. This new card will be linked to your household, based on your name and address. The new information will take precedence in our system, and all of your previously collected points will be forwarded to your new card. If your card was stolen, let a service desk associate know so he or she can inform your regional loyalty department to update its records on your stolen card.



My address has changed. Do I need to get a new card?

No. You do not need a new card. See the store service desk to provide your new address, phone number and email. When the form is processed, all cards in your household will be updated with the new address. You can also update address information online.



I found a set of keys with a Kroger Plus Card attached. How can I contact the owner?

Kroger returns thousands of lost keys to customers weekly. It is with genuine concern for another individual that you would want to personally return lost keys to the owner. While we understand this feeling, we value the privacy of our customers. Therefore, we cannot reveal information about the owner of the keys. Please drop keys off at any local store. A service desk associate will quickly work with the regional loyalty department to return the keys to their proper owner. If this is not convenient for you, please place the entire set of keys in a U.S. mailbox. The keys will be mailed to a Kroger division office in two to five weeks, and then mailed to the owner. We know that our customer appreciates your kindness.








Customer Service FAQ's:


What do I do if I don’t like the quality of a Kroger Brand item?

We are proud of the quality of all Kroger products. However, our guarantee statement says, “Try our brand, if you don’t like it, we’ll give you the national brand free.” Our store will be glad to assist you with your concern if you kindly return the dissatisfactory product.



What do I do if I am unhappy with the service I received at my store?

For prompt attention to your concern, please see the store manager or management on duty at the time. We all work very hard to provide the best service at all times. If we have not met your expectations, we do want to know about it. If the manager is unavailable, please contact our Customer Communication Center at 1-866-221-4141, or use our customer comment form.



Which stores have Ticket Master?

Please check with your local store, or call 1-800-KROGERS for a list of stores with Ticket Master.


Why do your ads vary from one location to another?

Because of the competitive nature of our business, some advertised items may appear in one ad while not in another. Promotional items are often used for new store openings, special offerings to local communities, or to help us compete directly with a local competitor.



Why can’t my store quote the price of gas at its Fuel Center?

Due to the highly competitive nature of this area of our business, we refrain from quoting prices over the telephone.



What if I wish to return something I purchased at a Kroger store?

Your Returns are Always Welcome. All merchandise is guaranteed. If you are dissatisfied with your purchase, we will gladly give you a refund, exchange, adjustment or credit to a Kroger Gift Card.



How Can I Change My Mailing Address?

If you change your mailing address in your account preferences online, your account will be updated. If you call Customer Service to change your mailing address, you will still need to change your address in your account preferences online. See the Account Help page to change your preferences.