Last night, I had a Smartsource IP for BOGO Kikkoman sauce products.
My cashier (who was a asst. manager of some kind) turned down my coupon because "we don't accept internet coupons for free products."

I knew it wasn't really a "free" product since I have to buy 1 to make the 2nd one free, but I was going to let it slide & just void those products off the order. Then I remembered that I had the Kroger IP Acceptance policy in my binder and pulled it out to read it.
It states:
We will generally not accept "FREE product" (no purchase required) print-at-home coupons. It is currently an industry practice not to produce print-at-home manufacturer's coupons for free product. Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable.
(emphasis mine)

The store manager came over and we three hashed it over for a bit, all polite & understanding, and I finally brought them around to seeing that I was in the right to use that coupon. And since I'd printed the policy off their website & the web address was printed on the bottom of the page, they could clearly see that I wasn't scamming them with a fake policy.

All in all, it was a good opportunity as a couponer to have personal interaction with the managers so they know me and understand that we honest couponers are doing our best to abide by the rules Kroger sets for us. (Maybe Kroger should take the time to inform their staff too...just sayin'...) Both of the staff I talked to had never seen this policy before.

Here's the policy link:
Kroger