Kroger New Coupon Policy

[mamaknowsbest]

All credit goes to Irismania:I copied & pasted her post here.

Dear Ms.:

First of all, thank you for thinking Kroger!

Kroger instituted a change in the company's policy to now accept print-at-home (PAH)s internet coupons as of
November 29th, 2007 and as store divisions across the United States have already complied with this
change…hopefully, management's word in your store has gotten to each store's head-cashier.

We do accept internet coupons, providing the following is true:

1) The coupon is not for a Free product or for more than 75% off the original cost - we do not accept those
from the internet.
2) The coupon scans properly at the register. If the registers do not register is, it is most likely not a valid
coupon.
3) If the coupon is altered in any way.

Other than that, yes, we now accept Internet coupons. You may simply provide your cashier with the coupon at the
time of check out and as long as it scans, it is fine.

By copy of this email, please keep this communiquι for your records and for store management.


Sincerely,



Paul Antus
Consumer Affairs

Reference: #



CUSTOMER COMMENTS:
Was at company website looking at weekly ad and noticed you have a link to internet coupons. So I called the store
to inquire as to your coupon policies such as if you double and also take internet printables. I was told that yes you
do double. But she didn't know the answer to taking the internet coupons. So she spoke with the manager on duty,
then told me no they didn't. I informed her that the website has the link to print them with and why would you have
this on the website if the company did not intend on taking them. She was not aware that this was on the website and
then told me that if it was then yes they would take them and if I had any problem at checkout then to ask for a
manager. So do you take them? What is your policy regarding this? If you do intend on taking them then I feel it is
important that you send this information out that this is company policy to all managers and store personnel so that
a consumer will have a pleasant shopping trip instead of having to involve the cashier calling the manager. When a
shopping trip turns into the manager being called then it puts the customer on the spot in front of all the other
customers in line around them. Plus it makes those that are in line behind you a bit irate because that line has slowed
down considerably. Can you comment on all of the above.

Thank you for your time regarding my inquires.

[riverview9]

my kroger in sturgis, mi said no internet coupons. the ones i had would not scan because i was nearly out of black ink and it was for free items so they wouldn't of taken them anyway but the manager said no internet coupons and did not mention the rules above

[tavettava]

Krogers in Westland MI on Ford Rd takes internet coupons.

[PickyPenelope]

My Kroger refuses internet coupons (Sylvania, OH). Maybe I will email the head office myself and then take my reply in to show the manager...

[shetlandponyluvr]

I frequently use BOGO IPs at my Kroger.