Contacting Catalina Marketing when your coupons don't print from the machine

[tpick]

I had some Catalina coupons that did not print out for me at Dillons last week, so I did a search and found the number for Catalina marketing. 1-877-210-1917 (press 1 for consumer, then press 3 for consumer again)

There was a recording that said I could e-mail about coupons I should have received. coupon@catalinamarketing.com. Include mailing info, date and time shopped, coupon you expected to receive. They will respond in 2-4 business days.

I just sent the e-mail, so I will see how this works out...

[tpick]

I got an e-mail right back. This is what it said.

Thank you for contacting the Catalina Marketing Helpdesk,

In order to assist you please provide the following information:

-Store Name or Store Number:
-Store Address:
-Store telephone Number:
-Total amount of transaction:
-Frequent Shopper Card Number if used:
-#s after the date and time:

You may also scan and attach your receipt to this email.

Your reference number for this request is:__*******_______ . Please be sure to include this number along with the word fulfillment in the subject line on all correspondence.

Thank You

[burgess4kids]

I did this once. I had an RR not print at Walgreens, and instead of argue with the manager, I just emailed Cat. In my original email I sent my name, address, the information of the store (address, store #, date, time) I went to, and what RR I didn't receive, and what I purchased. In a week or 2, they sent an email saying they were sending me the RR. They usually add about 2 extra weeks to it too.

[Tracy_in_Missouri]

Great information. Will add this up top so it stays forever.

[tpick]

2nd e-mail from them said allow 6-8 weeks for processing.

[cintinative]

Can anyone confirm if you can still email them? I just tried, but this thread is kind of old and there is nothing showing an email address on their website. TIA!!!

[cintinative]

bump