Delta Kroger Coupon Policy

[darcibean]

Here is a coupon policy sent to me by Kroger themselves. I had an incident happen at Kroger a few weeks ago where I was told I could not use coupons on any items on clearance or managers mark down....I was treated very terrible in the process so I contacted Kroger.


"Thank you for writing back. For your reference, I am including a copy of the coupon policy for your region. Please note that this policy is our most current; however it is subject to change without notice. For further clarification of this policy, please speak directly to store management. Thank you again and have a nice day.

DELTA:
The store manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day.

Double Coupons:
o Manufacturer coupons of $0.60 or less will be doubled.
o Manufacturer coupons over $0.61 will be redeemed at face value.
o Up to eight (8) coupons will be doubled per identical or “like” item per shopping visit.
Ø Any additional manufacturer coupons for that “like” item will be redeemed at face value.
o This does not apply to “free”, Kroger, Catalina, Retail Food Store coupons, electronic coupons on the Kroger Plus card or items prohibited by law.

Pharmacy Coupons:
o Competitor pharmacy coupons are accepted.
o LCM or competitor coupons may not be used in conjunction with our $4 Generic Program.

General Coupon Policy:
o Limit one (1) manufacturer coupon per item purchased.
o Limit one (1) store coupon per item purchased.
o One (1) manufacturer and one (1) store coupon can be used on the same item.
o Coupons cannot be used on “free” or marked down items.
o Expired coupons are not accepted.
o Amount refunded cannot exceed the cost of the item.

Internet Coupons:
o Will accept all manufacturers’ internet coupons up to $1.00
o All manufacturers’ internet coupons up to 60 cents will be doubled
o Only on coupon can be redeemed on Identical or “like” items
o “Free” manufacturer’s internet coupons are not accepted."

[coupongal]

Hey thanks for posting this guess I missed it when you did. I know I used coupons on mark downs about three years ago. But I sure won't now!
Delta Kroger is pretty strict but I am seeing more people with coupons these days.

[mary1222]

They must have changed their policy since January 25 (which I highly doubt) because this is the response I got for my complaint of being told I couldn't use BOGO coupons.


Thank you for contacting The Kroger Co. We apologize for your recent experience
and appreciate your inquiry regarding our coupon policy. For your reference, I
am including a copy of the coupon policy for your region. Please note that this
policy is our most current; however it is subject to change without notice. For
further clarification of this policy, please speak directly to store management.
Please do not hesitate to contact us at 800.576.4377 if we can be of further
assistance. Thank you again and have a nice day.

DELTA:
The store manager has the right to accept, decline or limit the quantity of
coupons or items used or purchased in a single transaction, by a single
customer, or in a single day.

Double Coupons:
o Manufacturer coupons of $0.60 or less will be doubled.
o Manufacturer coupons over $0.61 will be redeemed at face value.
o Up to eight (8) coupons will be doubled per identical or "like" item per
shopping visit.
Ø Any additional manufacturer coupons for that "like" item will be redeemed at
face value.
o This does not apply to "free", Kroger, Catalina, Retail Food Store coupons,
electronic coupons on the Kroger Plus card or items prohibited by law.

Pharmacy Coupons:
o Competitor pharmacy coupons are accepted.
o LCM or competitor coupons may not be used in conjunction with our $4 Generic
Program.

General Coupon Policy:
o Limit one (1) manufacturer coupon per item purchased.
o Limit one (1) store coupon per item purchased.
o One (1) manufacturer and one (1) store coupon can be used on the same item.
o Coupons cannot be used on "free" items.
o Expired coupons are not accepted.
o Amount refunded cannot exceed the cost of the item.

Internet Coupons:
o Will accept all manufacturers' internet coupons up to $1.00
o All manufacturers' internet coupons up to 60 cents will be doubled
o Only on coupon can be redeemed on Identical or "like" items
o "Free" manufacturer's internet coupons are not accepted.



Sincerely,



Lori Rump
Consumer Affairs