Facts about Kroger (Delta) OP from 2009

[pedspeech]

Hi, y'all! In an effort to get the forum a little more organized for the new year, I am compiling a list of information about our Kroger region.



Delta region is comprised of stores from the Memphis area to Little Rock and into south Mississippi. Our ads run from Wednesday to Tuesday of the following week. To verify that your store is in the Delta region, you can do the following:

• Go to www.kroger.com
• Look at the section at the top for "weekly ads"
• Type in your zip code and then "view weekly ad" for your local store
• If it looks something like this:Kroger, then you are in the right place!

Store policies for acceptance of coupons occasionally vary and appear to be up to the manager's discretion according to a couple of calls I have had with customer service. As a general rule, most Delta stores seem to accept an unlimited number of like coupons; however, only the first eight like coupons will double. Printables are usually accepted, but not always for higher values or free items. Coupons double everyday up to .60. For more of an idea of what you may encounter at your particular store, check out this thread: http://www.hotcouponworld.com/forums/kroger-delta/70508-what-your-krogers-coupon-policy.html. Kroger stores do not accept expired coupons or competitor's coupons. They also do not price match.

In order to get the store savings, you need to sign up for a Kroger card. They are free and can be obtained at the customer service desk. If you forget your card one day, give them your telephone number- they can put that in and the transaction will attach to your account.

Coupons can also be loaded to your card from the following sites: www.cellfire.com, www.shortcuts.com, and P&G eSAVER. These can only be used once and they don't double.

I don't have early access to the ad, so I have to wait until it is available online Wednesday morning before I can begin working on it. I try to get it posted as soon as possible and also work on matching up coupons. I don't promise to get them all done every week, but I will try to point out the ones that make for great deals and I appreciate it when people point out things that I miss!

[pedspeech]

A member received the following email from customer service:

Dear XXX:

Thank you for contacting The Kroger Co. The coupon policy for your area is as follows:
Internet Coupon Policy ALL Banner Stores!!

We only accept printable coupons if they scan properly at checkout.

We do not accept "FREE product" printable coupons, with no purchase requirement. Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable but will be MUCH less common than traditional value-off coupons.

We do not accept coupons for more than about 75% of a product's value without advance notice. Legitimate PAH coupons will not be for a high value relative to the cost of the item. For example, a $2 off coupon will be acceptable for a product that normally sells for $5 or more, but a $2 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate.

Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates. Legitimate PAH coupons are never copied, sold or traded. Nearly all coupons are "non-transferable" meaning they should not be photocopied or scanned and distributed to others.

Coupons will be rejected if they appear to have been altered in any way.

Delta:
Double Coupons:

Manufacturer coupons of $.60 or less will be "Doubled".

Manufacturer coupons over $.61 will be redeemed at face value.

Up to Eight (8) coupons will be "Doubled" per Identical or "like" item per shopping visit. Any additional manufacturer coupons for that "like" item will be redeemed at face value.

This Does Not apply to "Free", Kroger, Catalina, Retail Food Store coupons, Electronic Coupons on the Kroger Plus Card or items prohibited by law.

Pharmacy Coupons:

Does accept Competitor Pharmacy coupons.

Cannot use LCM or Competitor Coupons in conjunction with the $4 Generic Program.

General Coupon Policy:

Limit one (1) manufacturer coupon per item purchased.

Limit one (1) store coupon per item purchased.


One (1) manufacturer and One (1) store coupon can be used on the same item.

Coupons cannot be used on "Free" items.

Does Not accept coupons that are expired.

Amount refunded cannot exceed the cost of the item.

The store manager has the right to accept, decline, or limit the use of ANY coupon upon view.

The store manager has the right to limit the Quantity of coupons/items used/purchased in a single transaction, by a single customer, or in a single day

Customer is responsible for tax on all items even "Free" items can be checked for validity at Coupon Resource Center.

I hope this information proves helpful. Thank you for taking the time to e-mail us. If you have any further questions please inquire with the store manager at your local Kroger. We appreciate your time and your business.

[pedspeech]

Internet Coupons

PAH (Print at Home) Coupons

Effective Immediately:

The Company has developed a new policy on accepting PAH coupons.
Kroger has recently partnered with Coupons Inc. The industry leader in PAH coupons to now offer PAH coupons on the recently re-launched Kroger.com. Please remove the old Internet Coupon Policy and discard.

On the following page are the Best Practices for accepting Internet (PAH) Coupons. Please cover these Best Practices with all Front-End Personnel and Management. Post on your Front End Communication Board for reference.

Visual Security Features of Kroger.Com coupons and most valid Internet coupons include:

A. Product Image-Picture of the item.
B. Watermark Image for the product or manufacturer.
C. Expiration Date and the Value Field are printed using a “Custom” font. Look for mismatched fonts in expiration date or value fields.
D. The expiration date will be printed over a pattern (it may be less visible on a gray scale, but is still there)
E. Each coupon printed has a “UNIQUE” serial number
F. The outer edge or trim of the coupon contains microprint with the product name, offer and expiration date of the coupon.
G. Barcodes are printed using the software that optimizes the print for a consumer’s printer making them easily scanned. Barcodes that are blurry or grainy in appearance and will not scan should not be accepted.

BEST PRACTICES FOR ACCEPTING

INTERNET COUPONS

1-21-08

SECURITY FEATURES OF KROGER.COM COUPONS (& most other valid internet coupons):
Alpha Characters below coincide with the sample coupon above

A: It has the product image
B: Most have a watermark image for the product/manufacturer
C: Expiration and Offer fields are printed using a custom font.
Look for mismatched letters in expiration date or value, or obvious use of standard fonts like Arial or Times
D: The expiration date is printed over a pattern (it may be less visible on grayscale prints,)
E: Coupon’s unique serial number may be verified at www.printcoupons.com
F: The outer edge of the coupon contains microprint with the same product, offer, and expiration date printed on the face of the coupon.
G: Coupon will scan

************************************************** *******************
WE NOW ACCEPT ALL INTERNET COUPONS UNLESS THE FOLLOWING APPLIES. DO NOT ACCEPT INTERNET COUPONS IF:

· Coupon does not scan



· Free Product Coupon

• High dollar value (coupon value is 75% or more of the value of the product)

EX: Product retail is 10.00 Coupon is for 7.50 or higher, Do Not Accept
· Coupon Appears out of proportion, blurry, or are obvious duplicates
· Altered coupons in ANY way

Please note we will continue to do the following:
ü Double coupons up to 60 cents
ü Accept only one coupon on Identical or “Like” items (all other coupons will be redeemed at face value)

[dellavablondie]

Accept only one coupon on Identical or “Like” items (all other coupons will be redeemed at face value)

Can someone explain this sentence to me? I went weekly and when the men checkers, went through my IQs I had NO PROBLEM...then, recently I got a rude cashier that said I can only use ONE IP of the same product...example, If I have two deodorants, they will only accept ONE IP on the first deodorant, and will not allow me to use a second one for the second deodorant....I drive 3 hours ROUND TRIP...so this makes me realize it's no longer worth it for me to do so. thanks in advance...

[pedspeech]

I'm not really sure- if I were in your position I would check with the manager at your store. Corporate pretty much defers to the store manager on most things.

[queenofthehivemomof5]

Update:
Hi everyone

I know that Kroger's e-coupon policy can be confusing, and they really don't make it very easy for us to clarify the rules.

But from here on out (1/12/11), please DO NOT post any deals in this forum that involve combining an e-coupon (Shortcuts, Cellfire or otherwise) AND a paper manufacturer's coupon on the purchase of one item.

I know, I know. Some stores let you do it anyway.

But it's very much a YMMV situation. And, on top of that and more importantly, it is HCW's policy not to allow posts about using coupons in a fraudulent way or in a way that breaks the store policies. And as both e-coupons and paper coupons are technically manufacturer's coupons, that would clearly go against the general "one manufacturer's coupon per item purchased" rule that most stores go by.

I hope you understand the reason for this policy. Should Kroger ever issue an official position on this in writing, I will update this post. I won't be issuing warnings or infractions for posts that were made prior to this announcement because that wouldn't be fair.

[snoah]

This may be a really dumb question but I am new to couponing.. When you say doubles up to .60 cents does that mean they will double anything up to a .60 cent coupon or they will only double a .30 cent coupon? I'm just trying to make sure I get this right before I attempt my first shopping trip. Thanks!!

[TDONOHO123]

They will double .60 to $1.20.
Good Luck on your first shopping trip!

[434Teresa]

They will double coupons that are up to .60 cents but you need to ask your store on what they double up to for not all of them are the same and you need to ask how many of alike coupons they will double for some will one double 2 of the same coupon and other will do up to 10..
In Jackson they double coupons up to .60 and 8 like coupons

[searcher]

I am new to MS. so I emailed Kroger for this info for the Laurel store.

Thank you for contacting The Kroger Co. The coupon policy for your area is as follows:
The store manager has the right to accept, decline or limit the use of ANY coupon upon view.
The store manager has the right to limit the Quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day.
Customers are responsible for tax on all items, even "free" items.

BUY ONE GET ONE FREE (BOGO) COUPONS AND SALE ITEMS:
Customers must purchase one of the items in order to receive one free. This is a coupon-vender requirement.

ONLINE COUPONS versus PAPER COUPONS:
Customers may not use an online coupon and a paper coupon together for the same item.

The online coupon will always take priority over the paper coupon.

PRINT-AT-HOME (PAH) COUPONS:
We only accept printable coupons if they scan properly at checkout.
We do not accept "free product" printable coupons that have no purchase requirement.

We do not accept coupons for more than about 75% of a product's value without advance notice.
Legitimate PAH coupons will not be for a high value relative to the cost of the item. For example, a $2.00 off coupon will be acceptable for a product that normally sells for $5.00 or more, but a $2.00 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate.
Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates.
Legitimate PAH coupons are never copied, sold, or traded. Nearly all coupons are "non-transferable," meaning they should not be photocopied or scanned and distributed to others.
Coupons will be rejected if they appear to have been altered in any way.
PAH coupons can be checked for validity at: http://www.printcoupons.com.

Double Coupons:
Manufacturer coupons of $0.60 or less will be doubled.
Manufacturer coupons over $0.61 will be redeemed at face value.
Up to eight (8) coupons will be doubled per identical or "like" item per shopping visit.
Any additional manufacturer coupons for that "like" item will be redeemed at face value.
This does not apply to "free", Kroger, Catalina, Retail Food Store coupons, electronic coupons on the Kroger Plus card or items prohibited by law.

Pharmacy Coupons: Competitor pharmacy coupons are accepted.
LCM or competitor coupons may not be used in conjunction with our $4 Generic Program.

General Coupon Policy:
Limit one (1) manufacturer coupon per item purchased.
Limit one (1) store coupon per item purchased.
One (1) manufacturer and one (1) store coupon can be used on the same item.
Coupons cannot be used on "free" items.
Expired coupons are not accepted.
Amount refunded cannot exceed the cost of the item.

(the bold and red lettering is mine)

I was told that I could not use a manufacturer and store coupon together and that they only double $.35 and under. Do you think it would do any good to take a copy of this with me to show the cashier the next time she questions or denies my coupons? Or does the first paragraph null and void the whole policy?