Kroger (Central) ~ Question: Shortcut Q Problems

[mars1990]

For the second week in a row, my loaded shortcut Q's did not come off my receipt. The service desk, couldn't help me because they didn't even know about Shortcuts. I've checked to make sure I bought the correct products to receive the savings. I've written Shortcuts but no response yet. ( With the holiday weekend I doubt I will until next week.) Would the Kroger 800 number be able to help?
Am I overlooking something here? My e-saver Q's worked just fine. I guess I'm kind of bummed because the items would have been bought cheaper at Walmart if I didn't think I had the shortcut Q's. :shrug7: Thots anyone?

[barbyq]

Originally Posted by mars1990 For the second week in a row, my loaded shortcut Q's did not come off my receipt. The service desk, couldn't help me because they didn't even know about Shortcuts. I've checked to make sure I bought the correct products to receive the savings. I've written Shortcuts but no response yet. ( With the holiday weekend I doubt I will until next week.) Would the Kroger 800 number be able to help? Am I overlooking something here? My e-saver Q's worked just fine. I guess I'm kind of bummed because the items would have been bought cheaper at Walmart if I didn't think I had the shortcut Q's. :shrug7: Thots anyone?

Have you doubled checked the number on the shortcuts website with the card you used at the store?

[mars1990]

Shortcuts tells me my "card number is already in use." I've tried my other e-mail account to see if I had registered it there, but no luck. Maybe they will get back to me after the weekend? :frown: Thanks for the help.

[salion]

I had the same problem last week and I know mine are loaded on the right kroger card because one worked and one didn't.
I loaded the pillsbury toaster struedel and the yogurt one. Bought both items and only the 50 cent pillsbury one showed up on the receipt and came off my total. I know I purchased the correct yogurt and even had the shortcut printed list showing my loaded items with me.
I didn't even bother with the customer service, because they aren't very friendly at the particular store I was at.