Kohl's ~ Question: How does Kohl's cash and transaction discount work in conjunction?

[sdasilva27]

I had a 15% of my entire transaction coupon and $40 in Kohl's cash.

When figuring out my subtotal, and reading how Kohl's cash was advertised, but having never been to a Kohl's before the time I got the cash and the second time that I used it, I figured it would be like actual cash and figured that it'd be:
(numbers are just examples)
subtotal: $60
-$9 (15% transaction discount)
- $40 Kohl's cash
Pay $11 OOP

But how it rang up was:
subtotal: $60
- $40 Transaction discount (did NOT say Kohl's cash on the receipt and now today I got a reminder email that my kohl's cash is going to expire and to use it by exp date)
- $4.50 (15% transaction discont on what was left)
Pay $15.50

Could someone explain how it should've worked. I feel ripped off, and not just with the money difference, I feel that the Kohl's cash is explained incorrectly. I expressed all of this to CS and she herself didn't know how it was SUPPOSED to work but called a manager over who said it was correct. When I questioned why my receipt didn't show my kohl's cash number (like someone told me it would), she dismissed the question as the cashier came walking over, asked what she did wrong, the manager said nothing and asked me to leave.

And to think I opened a charge card up the week before which I know they get something for!

[mmm0708]

Kohl's cash is applied before the discount. It is explained in the fine print ON the coupon. ;)

If your total is $60. The $40 is taken off first. Then the 15% coupon is applied to the remaining balance, which in this example would be $20.

I know it feels like it's a rip off... but, truly, it's such a good deal already (that they offer kohl's cash), I wouldn't complain. Just my opinion.

The actual employee doesn't get anything tangible for your charge application. It's part of her job performance review (each employee has an expected number of apps a year) and the store has a daily goal. You won't be sorry you applied for the charge. There are a lot of coupon events that only charge holders can take advantage of. Kohl's cash isn't all the time... the coupons are. :)

[sdasilva27]

Hmmm, everyone with me that day read it and none of us saw anything like that. Maybe we're all just blind.

The cashier that rang me up initially and gave me the kohls cash and I signed up for the credit card with, told me it was taken off after and they get 75 cents to open one. I was talking more about the store getting something.

Oh well, I just wanted to make sure that it was done correctly, mostly just because of what was said to me when I got them and I swear I read all the limitations a boatfull of times. TY!

[disabledvetswife]

Kohl's cash is applied first. It doesn't matter which order you hand over the coupons either. If they scan the discount first, the amount will change once they scan the Kohl's cash.

[demiris]

- They were correct that the Kohl's cash is applied BEFORE any % off discount (including employee discount!) but the cashier and CS person should have known that and been able to explain.

- Associates DO get a small incentive for soliciting new charges, usually between .50 and 1.00.

- Charge customers do get additional coupons that others don't get (between 15% to 30%) once a month, so if you're going to be shopping anyway it's the best way to get deals.

[travelingcamper]

I also went thru this at my Kohl's. Did not see this noted on Kohl's cash. Actually I only got $7.00 for my Kohl's cash (had 30% discount) and the store should say that your Kohl's cash is not really $10.00. I feel ripped off also, I did talk to manager and "that is just the way it is". The best part is as I was walking out I heard a cashier tell someone checking out how the $10 Kohl's cash comes off after discounts. I wonder how many people pay attention. If your purchase is a large one it is not worth using your Kohl's cash on it. Buyer beware.

[myk]

I called their customer service about this when I noticed that 15% discount coupon was applied AFTER the kohl's cash. The first thing I asked her was, "how can I use Kohl's cash?", and she said you can use it like cash. Then, when I told her about what happened, she told me that it's at Kohl's discretion however they apply Kohl's cash. She said it's not written anywhere but that's how it is.

I was under the impression that I am going to get $18 off of my purchase, when I only got $4! I think, they're misleading the customers. It's not right!