FAQ: Kmart FAQ’s and Links - Check here if you have a question

[jen276here]

Kmart FAQ’s and Links

If you have a question regarding a service or policy, check this thread! I tried to put together as much information as possible to help you learn more about what Kmart has to offer and their published policies.

[jen276here]

Website

Store Locator

Weekly Circular and Bonus Pages

Kmart Email Alerts

Kmart Mobile

Mobile Web - www.kmart2go.com from any mobile device
Kmart Mobile"]Apps - for Android, Iphone, Blackberry
Kmart Mobile"]Texts - *Message & Data rates may apply. Text STOP to quit or HELP for info. Up to 8 messages per month

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[jen276here]

Shop Your Way Rewards Card Program

Sign Up!

Don’t forget to register you card online for access to your account information - On home page, click link on right side just beneath ‘Sign In’ form.

Earning Points

• When checking out in store, present your Member card, phone number or email address to an Associate
• When checking out online, be sure to enter your Shop Your Way Rewards
• Member number and PIN, and your purchases will be automatically credited to your Member account.
• You'll earn 10 points for every $1 you spend*
• If your items are eligible for 2X, 3X, 10X or more bonus point offers, you'll pile up points even faster
• Calculate what your points are worth with the My Points Converter

Redeeming your points

In Store

At checkout, ask the Associate for your points balance after you present your membership card. Every 1,000 points in your account is worth $1.00 in value.

Tell the Associate how many points you want applied to your purchase. Use some or all of your points.

If you didn't bring your membership card, no worries! Just tell the Associate your phone number or email address, and they'll look up your account, and then ask you to enter your Shop Your Way Rewards PIN on the key pad to redeem your points.

Online

You can check your points balance by logging in to your Member account

While checking out, be sure to enter your Shop Your Way Rewards Member number and Shop Your Way Rewards PIN

Indicate how many points you want applied to your purchase. Use some or all of them

Calculate points values using the My Points Converter



VIP Levels

As a VIP, you'll have the same Member number, but you'll receive a new Shop Your Way Rewards VIP card to go with all the new benefits you'll be receiving.

The more you spend annually, the higher your status and the greater the benefits

VIP SILVER: $2,500 annual spend

VIP GOLD: $5,000 annual spend

VIP PLATINUM: $10,000 annual spend


Each VIP level offers exclusive Member benefits

HERE'S HOW IT WORKS:

Step 1: You become a VIP Member through your qualifying annual spend.

Step 2: You receive a personalized VIP card in the mail that replaces your current Shop Your Way Rewards card.

Step 3: You start enjoying the special Member benefits of your new VIP level.

Step 4: You check your VIP qualifying spend to see how close you are to the next level. When you reach a new spend level, you'll move up to even greater benefits. And you'll be at your new VIP level until December 31 of the following year - unless, or course, you move up again!




Kmart K’Ching Surprises

With K’Ching Surprises, you could win a prize every time you shop at Kmart. Just present your Shop Your Way Rewards card at checkout and you’re automatically entered to instantly win prizes. Who knows? The next winner could be you!




General FAQs

I lost my Shop Your Way Rewards card. What do I do?
To replace your lost card, please contact Shop Your Way Rewards at 1.800.991.8708, Monday - Sunday, 8 am - 11 pm, Central Standard Time, or send an email requesting a replacement card to info@shopyourwayrewards.com. While it can take up to 4 weeks for your replacement card to arrive in the mail, please note you can still earn points by asking an Associate to look up your Member number using your phone number or email address. Issued points (including negative balances) will be transferred to the new Member card. Please note that you will be unable to redeem points until you receive your new card with your new Member information.

Can I get cards for other members of my family?
Yes, of course! Encourage them to join for free on this site and they will get their own card and Member number.

I'm a member of Craftsman Club. Can I also participate in Shop Your Way Rewards?
Yes. Just enroll in Shop Your Way Rewards. When you use your Shop Your Way Rewards card, you will enjoy special Craftsman Club Member pricing on select Craftsman items, plus earn 10 points or more for every $1 you spend on qualified purchases. See Craftsman Club for more information.

I participate in KidVantage. Can I also participate in Shop Your Way Rewards?
Yes. Purchases of eligible children's apparel and footwear will continue to count toward your KidVantage bonus if you are a member of the KidVantage program. Plus, you'll earn 10 points or more for every $1 you spend on qualified purchases when you use your Shop Your Way Rewards card. See KidVantage on this site for more information.

What if I forget my card when I shop at Sears, Kmart, or the great indoors?
You will still be able to earn 10 points or more for every $1 you spend on qualified purchases if you identify yourself as a Shop Your Way Rewards Member. Ask your Associate to look up your Member number using your phone number or email address in our records. We recommend you verify that we have your correct phone number and email address in our records. To do this, please log into this site and go to My Info page to verify we have the correct information for you. Please note, you will need your card to redeem your points.

How does the "no receipt required" return policy work?
If you need to return an item but have lost your receipt and you used your Shop Your Way Rewards card when you purchased the item, a Sears or Kmart Associate will be able to look up your original receipt for you. Simply provide your email or phone number to the Associate, who will look up your purchase.

Do all my purchases count toward my points?
Most items count toward points. The following purchases are excluded: lottery tickets, eatery, licenses, concessions, tobacco, alcohol, firearms, gift cards, postage, bill payments, credit card payments, gasoline, Western Union, prior layaway purchases, purchases for which points were redeemed, Lands' End stores, ServiceLive and Sears Hearing Aids, Portrait Studios or any other license business, charges for installation, delivery, shipping charges, extended warranties, protection agreements, Sears or Kmart auctions on eBay, taxes and fees. See Program Terms and Conditions for complete details.

Can I use my points with other discounts and specials offered by Sears, Kmart, Lands' End and the great indoors?
Points can be combined with other discounts and special offers as well as all forms of payment accepted by Sears, Kmart, Lands' End and the great indoors.

How long are points valid?
Points expire one year after they are earned.

How can I check to see if I have any offers or points?
Simply visit the My Offers page of this Website, or call 1.800.991.8708, Monday - Sunday, 8 am - 11 pm, Central Standard Time. This Website address and the customer service phone number are also printed on the back of your Shop Your Way Rewards card for your convenience. You can check to see your points balance in store - just ask an Associate and present your card.

My statement is showing I have a certain amount of points, but I know I've spent more than this. What should I do?
Please allow up to 7 - 10 days for adjustments to your points to appear online or at the register. Your points are being tabulated as long as you are using your Shop Your Way Rewards card each time you make Qualifying Purchases at a participating store. If you have receipts that are not reflected in your My Points pages and they were purchases made at a participating store, visit the request missing credit page and post your missing purchase. For all purchases made at the great indoors, mygofer, Sears Auto Centers, Sears Home Services, Sears Grand, Sears Essentials, Sears Hardware, Sears Authorized Hometown Stores, and Sears Outlet, call customer service at 1.800.991.8708 within 60 days of your purchase.

My family has more than one Sears Card. Can we have additional Shop Your Way Rewards cards?
Yes, you can. Each cardholder in your family can enroll in Shop Your Way Rewards. Simply have the additional cardholders in your family enroll in store or online to sign up for their own Shop Your Way Rewards account.
Please note:Only one email address can be used per Shop Your Way Rewards account. A single email address cannot be used for multiple Shop Your Way Rewards accounts.

Why do I need to register on this Website?
You can still earn points and receive offers without creating an online account. But this Member-only Website is your key to getting the most out of the Shop Your Way Rewards program. Once you register for online access on this Website, you'll be able to track your points-earning progress, check your VIP level, modify your account information and have access to exclusive offers and latest information exclusively for Members.





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[jen276here]

Price Adjustments

• Price adjustments will be given on prior Kmart purchases within 7 days of purchase.
  
• You must present in your original sales receipt /email to receive the adjustment.
  
• Price adjustments will not be given on holiday merchandise or merchandise that is on clearance.

Kmart Easy Returns


Our goal is that you are completely satisfied with your purchase. An original receipt/email confirmation dated within 90 days of the original date of purchase is required for all returns and exchanges. An original receipt /email confirmation dated within 30 days of the original date of purchase is required for all returns and exchanges of air conditioners, gas powered equipment, and jewelry and watches. It may be necessary to ask for identification for any return transaction. Returns without a receipt /email confirmation will not be accepted.

All returns and exchanges must be in the original packaging and contain all the original accessories. Some items, including music, movies, computer software, video games, and sports/toy collectibles, can not be returned if they have been opened. For other items, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, power tools, scooters over $149.99, specialty occasion clothing, video camera/camcorders, handbags, jewelry and watches, if the original packaging has been opened or tags and/or labels have been removed the items will only be exchanged with an identical item or a substantially similar item of equal value. Replacement products obtained in an exchange transaction will only be exchanged and are not eligible for a refund. Returns and exchanges are not allowed on any prescription drugs and special order jewelry.

Refunds will be issued in the original method of payment online and in the store with the exception of purchases made in the store by check refunds will be given as cash.After the relevant time period, within which an eligible return or exchange may occur, has elapsed, we will offer a repair service by the manufacturer. We suggest you call 1-800-434-8438 for automated information on the manufacturer repair and warranty policies.

REFUNDS WILL NOT BE GIVEN WITHOUT RECEIPT /EMAIL CONFIRMATION


Customer service will need to help you with oversized, perishable, damaged or defective items, so please give us a call at 1.866.KMART4U (1-866-562-7848), or send an email to help@customerservice.kmart.com .





How It Works

The instructions below are designed to expedite the return or your merchandise. Each of the steps below must be followed in order for Kmart to provide you with a satisfactory experience.

Return by mail

• Place the item securely in the original package, if possible, keeping jewelry and other items separate
• Include all paperwork, parts and accessories
• Fill out the bottom of the packing slip, including the reason for your return, and put it in the package
• Put the return address label from the packing slip over your original shipping address on the package
• Insure your package and keep a copy of the tracking number
• Please don't send C.O.D.-we can't accept it
• All shipped items (UPS, US Postal Service, etc...) can be returned by mail using the packing slip provided

To best serve our customers, products may be shipped to you from other Sears Holdings companies or from other retailers. Please be sure to follow the return processes and procedures enclosed on the packing slips with these items.

Returning to a Kmart Store

• Place the item securely in the original package, if possible, keeping jewelry and other items separate
• Include all paperwork, parts and accessories
• Fill out the bottom of the packing slip, including the reason for your return, and put it in the package
• Bring your package and packing slip to the Customer Service desk at your nearest Kmart store. Store Finder

To best serve our customers, products may be shipped to you from other Sears Holdings companies or from other retailers. Please be sure to follow the return processes and procedures enclosed on the packing slips with these items. Product shipped from Sears.com may be returned to any Sears Full-line store. Exceptions: Return tires to a Sears Auto Center. Follow packing instructions for Customized Jewelry.

Contact Customer Service

1.866.KMART4U (1-866-562-7848)
For oversized, perishable, damaged or defective items, including carton damage
Have this information handy from your confirmation email:

• Order number
• Item number
• Tracking number
• Your e-mail address
• Your phone number

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Need help? Call 1.866.KMART4U (1-866-562-7848). We're here for you around the clock.

Oversized Item Returns

We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse." Please note: shipping charges can be expensive for Oversized Items.

Follow these steps to return an Oversized Item:

• The item(s) must be unassembled and packaged securely. If possible, please package item(s) in original package.
• Fill out the bottom of the packing slip, including the reason for your return, and put it in the package.
• Contact a Customer Service Specialist to receive instructions on arranging for a freight delivery company to pick-up your item(s). Please have your order number available when you call.
• You must be home at the time of pick-up and the item(s) must be at the door for the freight driver.
• You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving the item(s). You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.

*Please note: If there is extensive damage to an item upon delivery, call a Kmart.com Customer Service Specialist immediately at 1.866.KMART4U (1-866-562-7848).



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[jen276here]

Coupon Policy

At this time there is no published coupon policy. I will be sure to update this thread if a coupon policy does come about.

Without a formal corporate coupon policy it typically becomes the discretion of the store manager to determine their coupon acceptance policies.


Kmart does accept internet printables. They even have a Coupon Center!




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[jen276here]

Kmart Layaway Program

Layaway Fast Facts:

• Layaway contract durations are:

o Online: 8 weeks
o In-Store: 8 or 12 weeks

• The Initiation Fee on all new Layaway contracts is:

o $5* for an 8 week duration or
o $10* for a 12 week duration

• The Down-payment is collected when the merchandise is put on Layaway and is:

o $15 for 8 week or $30 for 12 week durations
o or 10% down payment (whichever is greater)

• The Cancellation Fee on all new Layaway contracts is:

o $10* for 8 week or
o $20* for 12 week durations.

• The bi-weekly (every two weeks) payment schedule for all new Layaway contracts would
be :

• As long as the payments are made on time, the merchandise will be held for you

o 25% of the original balance due for an 8 week or o 17% for a 12 week duration

• Layaway merchandise will be returned to stock seven (7) days after a missed payment* Unauthorized Merchandise


The following merchandise cannot be put in Layaway:

• Beer, wine, and cigarettes
• Flammable products and fuel
• Food and other perishable merchandise
• Live plants and horticulture
• Oil and chemical based products
• Photo Finishing and Portrait Studio pictures
• Chemicals
• Gas additives
• Magazines
• Paint thinner
• Prescription drugs
• Pool chemicals
• Cellular phones and beepers
• Personal Computers

Layaway Transaction Rules

• You can use one or any combination of these acceptable payment options:
o In store: Cash, Check, Debit Card, Kmart Cash Card, coupons or EBT Cash
(Note: EBT food stamps are not allowed)
o In store and online: credit card (Sears Card, Sears MasterCard, Visa,
MasterCard, Discover, American Express), Kmart Gift Card.

• New Layaway contracts cannot be created if you have other delinquent Layaways
contracts

• No partial takeouts or partial cancellations are permitted

• Except where prohibited by law, there will be no price adjustments after 7 days from the
date you start your layaway. Multiple price adjustments on the same items are not
permitted. Price adjustments are not allowed on seasonal or clearance merchandise.

• Person initiating Layaway must be the same person finalizing Layaway. A picture ID is
required for all new Layaways, pickups and refunds.

• If you make a payment that is less than the minimum amount due; your payment due
date is not advanced to the next biweekly cycle. You are still obligated to fulfill the rest of the current payment balance before the system will advance your next payment due date
Additional provisions for online layaway customers

• The merchandise must be available at the local store for pick up in order to be placed on Layaway. Look for merchandise with the Layaway icon to determine eligibility

• Home Appliances eligible for layaway in-store only

• Access layaway contract management functionality through Clothing, Toys, Electronics, Jewelry, Jaclyn Smith - Kmart.com or
click on your Open Orders in the Order Center portion of your Profile • Contract cancellations are not allowed online

• Layaway contracts must be picked up in store where merchandise is being held within 5
days after the final payment is made

• Price adjustments cannot be facilitated online

*State rules apply. See store for details.




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[jen276here]

Buy Online, Pick-up in-store!



How does it work?

1. Look for the symbol on products we offer both online and in the store.
2. Enter your ZIP code on the product page delivery tab OR select "Pick Up" at the Shopping Cart.
3. Choose a convenient store with the item in stock.
4. Proceed to checkout, purchase the item and we will send you your "Ready for Pick Up" email with pick up instructions*.
5. Bring the credit card you used for the purchase and a photo ID with proof of age if your order includes alcohol to the layaway area of the store.

*For orders placed after store closing, you will receive an email the following business day. For items that are not in store, you will receive two emails.

--Items will either be in stock pending email confirmation or due in store within a few days.

--Items that are due in store are generally not stocked at the store or are currently out of stock. The additional time allows for shipping from our warehouse to the store.



Is every item eligible for pick up?

Some items we only carry online, some only in our stores. We are continuously looking for ways to provide you with the most flexibility and convenience. Please check back periodically to see what assortments we offer for pick up.



When do I go to the store?

Items that are in stock can be picked up the same or next day, depending on if you placed your order during store hours. Items marked "Get It Today" can be picked up in 2 hours after you complete your order, depending on availability in your area. Items marked "Get It Tomorrow" can be picked up at the time indicated in your "Ready for Pick Up" email. This email is usually sent within two hours if your order was placed during store hours. Make sure you have received this email before going to the store



Can I change my mind and have the item shipped?

No. Once an order is placed for pick up, you will need to go to the store to pick it up.



Can someone else pick up my order?

Yes, but you΄ll need to take a few extra steps to verify their identity. During the checkout process, be sure to check the "someone else will pick up my order" box. You will then supply the name and email address of the person who will be picking your order up so we can send them an email for them to print and bring when they pick up your items. This printed email identifies them as the person you΄ve selected to pick up your order.

As you complete your order, you will be asked if you want to verify your identity through a service provider that specializes in identity verification. For your protection, you must answer "yes" if you want someone else to pick up your order. You will then answer a few questions about yourself. Sears does not have access to the questions or answers; only the service provider does. If you answer "no" to identity verification, you will need to choose an alternative pick-up or delivery method.



What are your store hours?

Store hours vary. After you select your store online, you can find the store hours on your Order Summary or "Ready for Pick Up" email.



What do I bring with me to the store?

Bring the credit card you used to place the order and a valid photo ID with proof of age if your order includes alcohol.



Where do I go and what do I do?

Go to the Layaway counter of the Kmart store you selected. A store associate will bring your item to you.



Will my car or truck be big enough for the item?

Some boxes are larger or heavier than your vehicle can hold. For the following types of items, you may need a large-bed pickup truck:

• Kitchen or laundry room appliances
• Large-screen televisions
• Game tables
• Air compressors
• Large tool storage cabinets
• Large exercise equipment

How do I cancel or return my purchase?

To cancel an order placed for pick up, contact customer service at 1-866-Kmart-4U (1-866-562-7848) or the store you selected for pick up. For items sold and fulfilled by Kmart, you may process your return in-store. Items sold or fulfilled by a third-party merchant must be returned directly to such merchant. See our returns policy.





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[jen276here]

Kmart Pharmacy

$5 Generic Rx* List
$10 Generic Rx* List
$15 Generic Rx* List
$25 Generic Rx* List
*Enrollement in the Kmart 90 Day Generics Program is required.


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Kmart Pharmacy Prescription Savings Club

Kmart Pharmacy understands the cost of health care can be overwhelming, so our goal is to help keep both your costs low and your family healthy with great discounts on prescription medications.

Here are some of the benefits you will receive as a member of the Kmart Pharmacy Prescription Savings Club:

• Over 400 30-day supply generic prescription medications for only $5
• Over 400 90-day supply generic prescription medications for up to $15
• Up to 35% off all other generic prescription medications†
• Up to 20% off all brand name prescription medications††

Here's how it works

1.For an annual $10 enrollment fee,you and your household will become members of the Kmart Pharmacy Prescription Savings Club. When you join, the $10 fee will be added to the price of your prescription.

2.Start saving right away on generic or brand-name prescriptions. Plus, you will receive a coupon for a $10 gift certificate** in the mail with your Club Card!
Enrollment: GetCard

Drug Cost Look Up


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50 and over Savings

Get a GoldK Card and get 5-20% off every prescription!

If you don't have prescription coverage, you can still save money every time you fill a prescription at the Kmart Pharmacy.

With the GoldK Card, you get up to 5% off diabetic prescription items, up to 10% off brand-name drugs and up to 20% off generic drugs.

Free membership

Easy, convenient, one-stop shopping

Join Today!

*Download this brochure and bring it to your Kmart pharmacist.
*Sign up while dropping off a prescription. Print your name on your GoldK card and you become a Kmart GoldK member, absolutely free!

Terms and Conditions

• GoldK members must be at least 50 years old.
• GoldK members will not receive any discounts on the co-pay amount for any prescription drug purchase. However, prescription drugs not covered by insurance plan will be eligible for a discount.
• Membership in the GoldK program is not transferable.
• The prescription drug discounts obtained by a GoldK member through the program cannot be combined with benefits from any other prescription drug programs, or used with prescriptions paid for in whole, or in part by, any government insurance plans.

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Pet Prescriptions - PetK

We understand your pet is a member of the family, so we want to make sure your pet is well taken care of with our exclusive PetK savings program.

This free Kmart Pharmacy program gives you 5% off any brand-name medication and 10% off any generic medication.

Plus, if you can't find the medication you are looking for, simply call the Kmart mail order pharmacy at 1-800-797-7979 to see if we can special order your medication.



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[jen276here]

Kmart Smart Assist Savings Program

20% Off Select Own-Brand Merchandise for Unemployed Customers

Kmart own-brands give you huge savings versus your favorite national brands every day...and now you'll get to increase those savings by an additional 20% off over 1,500 regular-priced grocery and drugstore items for up to six months!

• American Fare
• Aviya
• Biostyle
• Champion Breed
• Little Ones
• Hercules,
• Image Essentials
• Quality Guaranteed
• Smart Cents
• Smart Sense
• Torq
• Vitasmart

Eligibility Requirements

[jen276here]

Kmart ShipVantage Program

ShipVantage30 Day Free Trial Membership FAQ

What's Included With My ShipVanatge30 Day Free Trial Membership?

Your ShipVantage Membership benefits start the moment you sign up for ShipVantage- so get started today! Your membership provides FREE Standard shipping on all mailable items sold at Sears or Kmart. Offer Applies Only To Mailable Items Sold By Sears and Kmart. Excludes all items sold by Marketplace Vendors. No minimum purchase is required and ship as often as you like. Plus, as a ShipVantage member you will always receive the best shipping offer available with your purchase. For example, if we offer all Sears/Kmart customers free Expedited shipping on a particular item, you too will receive that discount if your purchase fulfills the requirements of the promotion.


What Does ShipVantage Cost?

Your first 30 days are absolutely FREE. When you sign up for ShipVanatge Free 30 Day Trial Membership you'll receive FREE standard shipping. Offer Applies Only To Mailable Items Sold By Sears and Kmart. Excludes all items sold by Marketplace Vendors. Plus, get Expedited shipping for only .99 cents per item or Premium shipping for $3.99 per item. And as always- there is no minimum purchase required and you may ship as many orders as you like.


How Do I Extend My ShipVantage Membership Benefits?

Before your ShipVantage 30 Day Free Trial Membership is over, we will send you an email offering you the option to cancel your membership. If you choose not to cancel, we will automatically enroll you in our ShipVantage Annual Membership for $79.00 one time fee (that's less than $7.00 per month) for 12 months. You will enjoy all the same benefits you've enjoyed during your ShipVanatge 30 Day Trial Membership-Offer applies only to mailable items sold by Sears & Kmart. Excludes all items sold by Marketplace Vendors


Are Delivered Items Included?

Delivered items are larger items such as furniture and major appliances and are not available for the ShipVantage program. The ShipVantage offer applies only to mailable items sold by Sears & Kmart. Excludes all items sold by Marketplace Vendors.


Are There Any Additional Items Not Covered By ShipVantage?

Yes. Please see the Terms & Conditions for full details.


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ShipVantage Annual Membership $79.00 FAQ

What's Included With My ShipVantage Annual Membership?

Your ShipVantage Membership benefits start the moment you sign up for ShipVantage- so get started today! Your membership provides FREE Standard shipping on all mailable Sears and Kmart items for 12 months. No minimum purchase is required and ship as often as you like. Plus, as a ShipVantage member you will always receive the best shipping offer available with your purchase. For example, if we offer all Sears/Kmart customers free Expedited shipping on a particular item, you too will receive that discount if your purchase fulfills the requirements of the promotion.



What Does ShipVantage Cost?

When you sign up for ShipVantage Annual Membership for $79.00 (that's less than $7.00 per month), you'll receive FREE standard shipping. Offer applies only to mailable items sold by Sears & Kmart. Excludes all items sold by Marketplace Vendors.

Plus, get Expedited shipping for only .99 cents per item or Premium shipping for $3.99 per item. And as always- there is no minimum purchase required and you may ship as many orders as you like.



How Can I Renew My ShipVantage Annual Membership Benefits?

For your convenience your ShipVantage membership will automatically renew unless canceled. You will be notified by email before your membership is up for renewal.



Are Delivered Items Included?

Delivered items are larger items such as furniture and appliances and are not available for the ShipVantage program. The ShipVantage offer applies only to mailable items sold by Sears & Kmart. Excludes all items sold by Marketplace Vendors.



Are There Any Additional Items Not Covered By ShipVantage?

Yes. Please see the Terms & Conditions for full details.