Kmart ~ Question Anybody else have trouble with Special K "$5 off instantly" or P&G $5 wyb 3/$10 wyb 5?

tinahall99 · 09-27-2009, 01:10:45 PM

I had NO trouble getting my $12 printout for my next purchase when I bought $50 in Huggies/Ziploc/Glade, even though I used coupons that doubled and brought my actual payment to about $30. BUT the other two special offers in the weekly ad didn't print for me. After spending half an hour waiting/arguing with a manager, I left satisfied with a gift card but I just wanted to warn other people and see if anyone else had trouble.

I bought 5 Special K items featured, so I should have gotten $5 off instantly at the register, but it didn't show up as a discount off either the price of the items or at the end of the receipt.

I bought 3 of the P&G products featured in the "get $5 wyb 3, $10 wyb 5 (off your next purchase)" and that didn't print either. Of course the manager said it was cuz I used doubled coupons and you can't combine the special offers. I don't see how that was true, and told her that didn't make any sense since I had used coupons on the Kimberly-Clark offer and it printed just fine. She said she could call somewhere up the chain of command and she would mail me the gift cards if they approved it, I said no thank you, I will just return all the items in those two deals cuz I live 45 minutes away and I don't want to make another trip to return them if I am denied, which she seemed to think would happen. She went and got some of my coupons to give back to me (I told her there were more she would have to go get) and we waited again for a cashier to process the return. I then pointed out they would end up owing me money because I used a $12 coupon from the Kimberly-Clark deal and the other items in my purchase (the ones I wasn't returning) were less than $12, so she had better figure out how to handle that. Of course she was like "oh, yeah, that's going to be a problem". I said I can tell you the easiest way to handle this but you aren't going to like it...give me a $10 gift card to cover the two $5 credits I should have gotten and I will not have to return the items (which were worth $46 dollars). She said okay. She wrote down my receipt number and stuff to call headquarters or whatever, but it doesn't matter to me cuz I know I did what the rules said and got the rewards I should have earned.

I just wonder if the same thing happened to other people at other stores or that same store. I saw tons of other people walking around with 5 Special K items and 3-5 P&G items and I warned them to be careful.

aquene27 · 09-27-2009, 01:21:32 PM

I did the Special K offer this morningand had no trouble. The $5 comes off automatically and is added in to the "rewards redeemed" total which also adds the doubled coupons to it.

HTH

*From the Boca Raton, FL store

tinahall99 · 09-27-2009, 02:38:27 PM

Thanks for one confirmation aquene27, I am thinking about trying the Special K deal again since one of the boxes had more Special K $2 Qs on it. Did you only buy the cereal or did you mix in some of the bars/shakes like I did? My receipt from this first purchase that did not generate the $5 instant savings does not show the extra $5 in the "coupons redeemed" line, only the $10 in manu Qs I used that doubled, then an extra line item for the $12 Kmart savings coupon from the Huggies deal and the $1 Kmart savings coupon for the protein shakes from another box of Special K I bought months ago.

christycat · 09-27-2009, 03:00:30 PM

special K cereals are messed up. some of them are in the computer as just CEREAL and not special K. so they dont activate the $5 off. FYI

holamelitta · 09-27-2009, 03:21:27 PM

Special K worked fine for me. I got 3 cereals (1 blueberry and 2 vanilla almond) and 2 bars (1 cinnamon pecan and 1 vanilla crisp).

ETA: My receipt said something about "Special K savings" at the end.

aquene27 · 09-27-2009, 03:27:40 PM

I just bought 5 boxes of cereal. I have the receipt, but it doesn't show specifially the $5 off. Its added into the total saved value. I watched for it when she rang it up and made sure it came off before she rang anything else up! Lol. Hope it works for you next time!

Originally Posted by tinahall99

Thanks for one confirmation aquene27, I am thinking about trying the Special K deal again since one of the boxes had more Special K $2 Qs on it. Did you only buy the cereal or did you mix in some of the bars/shakes like I did? My receipt from this first purchase that did not generate the $5 instant savings does not show the extra $5 in the "coupons redeemed" line, only the $10 in manu Qs I used that doubled, then an extra line item for the $12 Kmart savings coupon from the Huggies deal and the $1 Kmart savings coupon for the protein shakes from another box of Special K I bought months ago.