I'll share my story just for kicks
My sis and I went Sunday, I did three separate transactions, one with clothes using a $10 off $50 womens clothing Q they sent me, the second doing the Huggies deal to get the $14 cat to use on my final grocery purchase. The cashier gave me "the look" when I told her when I needed to pay for the clothes and Huggies separate, my sis saw it to, the annoyed look.
For the Huggies deal I bought four Huggies ($9.99 ea.), three overnites with the $2Q and one regular with the $1.50Q, then three wipes tubes ($2.99 ea.) with the 75cQs. The cashier and I were busy making sure she hit the right products for each coupon to be linked to, that I didn't even look at the catalina machine. My sister ran to the bathroom, another cashier came up and chatted, then we finally finished the transaction and there was no catalina. She gave me the "because you used coupons" excuse. I still had one more transaction I was worried about so I just figured I'd look at the receipt and figure it out in the car.
So when both my sis and I were done checking out and went to the car, I told her I didn't get my catalina and she said it was hanging on the machine when she walked by to go to the bathroom! WTH! And I realized that even if I had used coupons, my total was still over $30, so I should have at least gotten a $2-3 catalina for spending over $20. I was irate and turned right back around to go inside, as the cashier who helped me walked out the door for a break or something.
A manager was called, everyone looked for the catalina on the floor and in garbage cans, we tried to find the other associate who had walked up to talk to my cashier, since she was the only person who might have taken it, but she said she hadn't seen it. Finally the management agreed to refund my money and ring everything up again just to see what would happen. I don't know why, but they gave me $43.xx back, though I only paid $30.xx, so I took that cash with me to pay for the new purchase of the same stuff.
This new transaction took forever, the same cashier had to come back and do it on the same register. I thought if that machine isn't working, we will have to spend half an hour at another machine, good grief. The cashier was punching in all the UPC codes from my original receipt, including the coupon codes, so you can imagine how long it took to punch in like 10 digits CORRECTLY so many times, it was stupid. I swore nothing was going to happen, the manager said it wouldn't cuz I used coupons, so did the cashier, but angels sang when that $14 cat shot out, my goodness I was relieved. Then the manager wanted to know who it was that walked up and talked to my cashier during the original transaction, I didn't know positively cuz these were all people I had never seen before, the cashier wouldn't say the woman's name and I think the woman denied seeing it when they asked her. So either the woman didn't want to admit to grabbing it (thinking a previous customer had earned it) and throwing it away, or she actually stole it. What a mess. Thank God my sister saw that thing hanging there or I never would have had the nerve to go back and argue. Then, the total was the same as it was the first time, so only $30.xx, but they had given me a refund of $43.xx. I tried to give the extra money back to the manager cuz it wasn't fair for me to make money on the deal, but she said I deserved it for all the time I spent there getting it straightened out and there really was no way to get the computer system to take it back. Good grief. I'll go and spend it at another Kmart tomorrow so I don't feel guilty.
Re: K-Mart-$14 CAT scenarios 
Linear Mode
