Kellogg's Hy-Vee Movie Ticket Voucher Offer - Page 3

Little Birdie · 04-24-2008, 05:36:51 PM

Kellogg's replied as well. (And I will have a reply for them later today!)

Date:April 23, 2008 09:34:09 PM CDT

Ms. ---------,

Thank you for responding. We appreciate hearing your views.

Our goal is to provide consumers with wholesome, high-quality ready-to-eat food products. In addition, we offer interesting and unique promotions for our consumers to enjoy. These promotions have specific requirements that must be met in order to be fair to all consumers, and we provided the requirements in the previous email message. Unfortunately, we can't make any exceptions for this promotion and hope your understand our position on this issue.

We apologize for any confusion that this promotion may have caused and assure you that our intentions are not to mislead our consumers. We are sending coupons by US Postal Mail for your time. Please allow 7-10 business days to receive them.

The Consumer Affairs Department appreciates consumer comments such as yours. Consumer concerns are brought to the attention of appropriate management groups within our company--including quality, marketing, advertising, sales, promotions, and research--so they may use the information to improve future products and promotions.

Thank you for contacting us. We hope you will be pleased with future Kellogg promotions.

Sincerely,

Pablo A. Martinez
Consumer Affairs Department

4PAM/cl

Mom2my3sons · 04-24-2008, 07:01:25 PM

Huh? Kellogg's didn't address the issue at all.

iagirl · 04-24-2008, 07:30:51 PM

Originally Posted by Mom2my3sons

Huh? Kellogg's didn't address the issue at all.

her email said "requirements were sent in the other email" (something to that effect) and that email is on page one of this discussion, towards the bottom, if that makes any sense!! :)

Mom2my3sons · 04-24-2008, 07:34:27 PM

Originally Posted by iagirl

her email said "requirements were sent in the other email" (something to that effect) and that email is on page one of this discussion, towards the bottom, if that makes any sense!! :)

Ok, got it. So what is happening is that Hy-vee is saying Kellogg's will honor the rebates and Kellogg's is saying they won't.

Oh lordy. This is a big mess.

MamaBird06 · 04-24-2008, 10:12:53 PM

and if you noticed hyvee told little birdie a slightly different dates than they told me. I also emailed kellogg's and am waiting for a reply. I mean if we take hyvee's word we would send in all the upc's only to find out in 6-8 weeks are rebates are rejected...

Domestic Gal · 04-25-2008, 03:03:30 AM

I am going to return my stuff and tell them why. Maybe they will let me repurchase it at the same price that I paid for it. So the receipt is during the rebate time line.
If not I will get a refund. I do not know what they are going to do about my coupons though. They will get the $$ for them and I will be out my coupons. Maybe they will give me a GC for the amount of coupons.
Heck for all of my trouble they should give it a GC for my gas to take the stuff back. There ad was very miss leading.

MamaBird06 · 04-25-2008, 05:49:42 PM

Originally Posted by Domestic Gal

I am going to return my stuff and tell them why. Maybe they will let me repurchase it at the same price that I paid for it. So the receipt is during the rebate time line.
If not I will get a refund. I do not know what they are going to do about my coupons though. They will get the $$ for them and I will be out my coupons. Maybe they will give me a GC for the amount of coupons.
Heck for all of my trouble they should give it a GC for my gas to take the stuff back. There ad was very miss leading.

I was wondering the same thing about the coupons. I still haven't heard back from kellogg's, but when I do, if it confirms what little birdie found out, I am going to print both emails from hyvee and kellogg's and bring them with me when I return the products. Yeah I feel like we should get a giftcard or be allowed to repurchase them or something, of course I guess I am out the two boxes i already opened, but i bought a total of `12 so I could still get the 10 and 2 tickets if they let me repurchase it like you are going to try.

peacecat · 04-27-2008, 03:28:32 AM

I'm going to watch my Baker's ad as I heard Kroger is running the same offer, only during the correct time frame.

MamaBird06 · 04-27-2008, 07:14:39 PM

I am wondering why the promotion still isn't listed on the kellogg's website??

three_kids_mom · 04-28-2008, 04:40:20 AM

I asked why it wasn't listed and they said it was because it wasn't offered for everyone - just Hy-vee customers. I was still too nervous - so didn't do it. Is it too late do you think?