Amazon canceled my order but didnt give a reason!

[tinkinpink84]

So i ordered sketcher shoes probably a week or 2 ago. waited and waited. So i tried to find my order on amazon today. Its not their. I checked my emails. Then i decided to look up amazon in my emails. Their i found the email from amazon. It said your order has been canceled and your card was not charged. But it doesnt even tell me why it was canceled. So i went and purchased them again. It said only 3 in stock. I then did live chat with customer service. They assured me this time I would receive them. I asked them how it let me place my order last time. They told me that when the order was placed it was in stock. But when they went to ship it went out of stock!? How does that work? If it wasnt in stock then they shouldnt let you purchase it! So i informed the guy that they need to update their systems so it wont let you go through the purchase process for an out of stock item! And also not even tell you a reason that your order was canceled! All the email said was your order was cancled if you still want this go check out amazon.com. So I did 2 day shipping. And was assured I would receive them this time. But i guess we sit and wait! Has this happened to anyone else?

[shashabell]

I dislike Amazon. I ordered a brand new vacuum cleaner and they sent me a used one. Had a call tag come so they picked it up and delivered me another one. Was reassured they'd send me a brand new one. Guess what? It was also used. It took 4 times before they finally sent me a new one.
I'll never order from Amazon again.

[tinkinpink84]

That sucks! Glad im not the only one that has had issues with amazon! But i still gotta wait and keep lookin at my emails. I just recently started ordering through amazon too but may stick to just regular stores if they keep screwing up!

[spork]

I've only had one problem with Amazon and I've ordered alot, so I'm surprised. Except for one time where I never saw an email or status update that the order had shipped and had to send an email to the 3rd party seller. IF it was a third party seller, you should leave feedback on the seller's page as well.

[abond0017]

I have never had problems with ordering from Amazon either...now individual sellers on Amazon is a different story. I have gotten completely incorrect items when ordering from the marketplace.

[jen276here]

I only buy directly from Amazon and so far I have never had a problem.

In your situation I’d be a little annoyed but not enraged or anything - Inventory errors do happen …

[shashabell]

My vacuum cleaner was directly from Amazon. I'm not sure what their problem was but they kept sending me used ones.

[tinkinpink84]

I never said i was enraged. Just annoyed. And in reality they should tell you the reason why your order was canceled in the email they send you to say it was canceled. Otherwise I would be hesitant to try and re order without knowing why it was canceled to begin with.

[Rene S]

Wow, I've ordered a LOT from Amazon and third-party sellers, and never had a problem. I hope you can get things figured out.