Miller Coors rebate denial and crappy CS.....

[cory11183]

I do MANY rebates ($1200++/YR), NBPR, TMF, Beer purch required etc.....I manage/submit for 6 family addresses with VERY DOCUMENTED spreadsheets, photos, dates, phone #'s....Got a card today for a Blue Moon beer rebate (#101572). Purchase (2) 12-pks OR (3) 6-pks get $5 back. See post #2 for my record.....Called customer service:

Me:
"got this denial, bla bla...."

Response after she looked it up:
"We only have (1) receipt w/(2) 6-pks"

Me:
"I have my records bal bla. How could only half of what was in my envelope be received?" I explained, very politely, my records and what WAS contained in the envie. "I have copies of my 2 recipes, 3 upc's, rebate certificate, and stamped envelope."

Response:
"you must mail your documents so we can verify them...bla bla"

Me:
"I do not want to spend more postage to receive my $5 rebate when I purchased over $25 worth of the indicated product."

I was not accepting that I had to mail them. So, she ends up giving me a fax number I can send my copies to with tracking # etc. from my denial card. Attempt the fax 5 times and the line rang with no answer.....Called back and was able to get a complaint line, BUT it was for the product itself. They took my complaint about the rebate center and I was told the info would be forwarded and be taken care of. The gentleman I spoke with was baffled that they claimed only half of the materials in the envelope were received.

Yes, I am absolutely sure of what was contained in my envie. I fill out all info, package my rebate submissions, take them back out of the envies, re-check all info, photograph/enter them into my database, re-stuff the envie, seal, send.

I have to call on some (CMS rebate center) of my rebates, but have never had issues like this. Usually my info is looked up and was read/entered wrong, or whatever and the issue is corrected. I have been asked if I had records, specific products, dates, etc, but never been asked to submit them....


I googled MillerCoors to try and get other contacts and see they have a class action lawsuit against them regarding some other rebates...

Just had to vent over this.....

[cory11183]

[cybilx10]

Wow, "You Go Girl" for having all of that handy and in one place just in case you ever needed it.

Hopefully things will work out for you on this one. I dislike sooo much calling companies and getting their "customer service" C/S my butt... Its lousy everytime I get someone.

[gem7]

I have been denied so many rebates, it makes me want to quit doing them, but I will keep trying.