Walgreens - No more RR at one store in Houston

[LaLabrowneyes]

So my SIL just called me and told me that she went to WAGS and the manager told her that whoever pays with RR they will not get any RR's back. Manager called corporate or whatever and told them that alot of people were going to his store and just rolling their RR's and paying little OOP so he said that they programed their machines not print out any RR's. They told her this after she had paid they saw her standing there witing to pay with RR's and said nothing to her till after the fact, that's just not right. I told her to go in there and get her RR's back(she can do that right). Has anyone had a problem with this.

[thickbluebug]

Yes, I have had similar thing happen to me. We have a store in a rich section that did this to me last year. They have a sign up that says 1 rr per person.

I was actually asked to leave by the co manager and to take my coupons elsewhere. No I wasn't loud, obnoxious or causing a problem. I just asked why I couldn't pay for my next transaction with my rr - because the cashier was doing it and a busy body co worker on a personal call....and was telling my cashier she couldn't do it.


After I complained to corp 4 times and never got a call back.... Yep, kept on complaining and complaining...My local store finally called about it.....

6 weeks later
I was later called by the store manager and was told I was not asked to leave that I mis understood the manager on duty,,,,and the co manager was upset that I was "staging". I had 10 deodorants and had another basket I was planning on buying that had toothbrushes in it.
UMMMM yeah - don't go into a store to buy something....LOL


He said it is not corporates intent for "people like me" to buy something and turn around and buy something else and get another rr. He aslo said he knew me....- nope, not me and I told him that. He asked that I come back in and talk.
Why? That would be a waste of my time.
He is closed minded
- I have never been in that store before or after that incident.


IMO, there are too many nice wags that want the business (with in 30 minutes of me) to mess with a store like that.



OP
I would call corp then I would call catalina. Between the 2 of them - that should fix getting the rr back. Then tell sil to find a nice wags. There are bunches of them.

[Money Duck]

It's not as noticeable to them if everyone makes multiple trips into the store...even if you leave and go back in a few hours later.

The problem is standing in line and checking out several times. I saw someone post yesterday that they did over 30 transactions...at once. They definitely notice that. I think we will see more stores start to do this. Be careful or you may cut off the hand that feeds you.

[Mikki 316]

I've never heard of such a thing. IF that SM is stating that, s/he should be ready to lose a LOT of business.
Your SIL can ask for a refund. I'm not sure how they will handle it, since she paid with RRs and the transaction has already been completed. She may or may not get her RRs back, but she should get a refund, possibly in the form of a W card (gift card with store credit).
I would suggest that she contact her District Manager and get some clarification for herself, as well as that store manager. Sounds odd to me.

[Mikki 316]

Originally Posted by Money Duck It's not as noticeable to them if everyone makes multiple trips into the store...even if you leave and go back in a few hours later. The problem is standing in line and checking out several times. I saw someone post yesterday that they did over 30 transactions...at once. They definitely notice that. I think we will see more stores start to do this. Be careful or you may cut off the hand that feeds you.

Exactly! There's alot to be said for "flying under the radar" and not drawing negative attention to oneself.
I'm not saying that's what the OP's SIL did, but just a general statement/reminder to everyone.

[LaLabrowneyes]

She went back and got a refund but the manager wasn't to happy about it. My SIL goes to that store about 2-3 times a week and only does 1 transaction. It sucks because that WAGS was only like 10min away and she has another one about 20 min away. She really can't drive to far because of gas(they are really struggling right now) I also agree 30 transactions is way to much

[longwood]

My question is did the RR print out and they didn't give them to her or did they not print out at all? If they printed and they refused to give them to her, threaten to file theft charges against the store personnel.

If they didn't print, then contact Catalina and have them send out the RR's. Then go back to the store and show the manager that the RR's should have printed out as per Catalina.

Originally Posted by LaLabrowneyes So my SIL just called me and told me that she went to WAGS and the manager told her that whoever pays with RR they will not get any RR's back. Manager called corporate or whatever and told them that alot of people were going to his store and just rolling their RR's and paying little OOP so he said that they programed their machines not print out any RR's. They told her this after she had paid they saw her standing there witing to pay with RR's and said nothing to her till after the fact, that's just not right. I told her to go in there and get her RR's back(she can do that right). Has anyone had a problem with this.

[cbgo]

I also agree that flying under the radar can be a good thing. I have some stores where I do one transaction and I am out. Others don't mind me doing multiples and I have a great relationship with them. I have no idea if that is what happened in this case. It should have no bearing whether the RR printed out, though.

If they claim they changed their machines to not print out that way, I would call Catalina, since it would have to be done by them. I would love to hear back what Catalina has to say about this. Companies pay them to have coupons print out. I can't imagine how the companies who pay them would feel if they found out that the deals they pay for are not being printed.

I have had cashiers tell me that a RR wouldn't print when I used another RR to pay, but the RR has always ended up printing. I kind of makes me wonder if the machine was working.

Please keep us posted on anything that you hear from Catalina or corporate.

You should be able to do a return. It might end up being on a Wags giftcard, though. Good luck.

[LaLabrowneyes]

They didn't print out and that's when she was told that the machine was programmed not to print any out and the light was on. Her RR's always printed out never had a problem. I will be giving her the # to corporate.

[hfawn]

Originally Posted by LaLabrowneyes So my SIL just called me and told me that she went to WAGS and the manager told her that whoever pays with RR they will not get any RR's back. Manager called corporate or whatever and told them that alot of people were going to his store and just rolling their RR's and paying little OOP so he said that they programed their machines not print out any RR's. They told her this after she had paid they saw her standing there witing to pay with RR's and said nothing to her till after the fact, that's just not right. I told her to go in there and get her RR's back(she can do that right). Has anyone had a problem with this.

Would you mind sharing which store this is? There is one store in my area that are total bungholes to deal with, and it sounds like it could be this particular manager. In the past, they have hidden the RR items behind the beauty counter without telling anyone, and they also wouldn't let me us coupons for hair dye because it would make it almost free. :hectic1: I will definitely be boycotting whichever location it is, regardless!