Worst cashier ever grrrrr!!!

[FunnyFace]

If you haven't already sent this in, I agree starting with the store manager before corporate and I too would edit it quite a bit and leave out a lot of the details leaving just the main points for the first letter. If the store manager asks for details then you could share some of those, but not until then. I would start on a positive note and end on a positive note too as that will create a better response and outcome imho.

e.g.

Dear Store Manager's Name,

I've always enjoyed shopping Publix, but today your slogan "Shopping is a Pleasure" was the furthest thing from the truth.

(Cashier Name) disagreed with my coupon usage vehemently even after the assistant manager had confirmed all coupons were being used the way they were intended and told the cashier to finish the transaction. Following my purchase the cashier then proceeded to berate the customer behind when she too used coupons. In addition to (Cashier Name) shaking her head and making rude comments, she decided to shared her disgust about the management of the store which I find quite inappropriate.

I have worked in the hospitality and grocery store business for years and what happened today should not be tolerated by Publix. The experience I had with the cashier has caused me to rethink shopping at your store. I would like an apology from (Cashier's Name),that she be held accountable for her actions and trained in proper etiquette.

Thank you for your time and in closing I would like to share that your assistant manager, (name), was very polite and knowledgeable and should be recognized for her customer service.

Sincerely,
Your Name

[shsshorty7]

I agree with FunnyFace.

[amys]

I like funny face's letter - polite, to the point. FF - Perhaps a comment in there about the cashier using profanity as well.

[warcraftbaby]

I haven't found rude cashiers to be a young/old issue and wonder if you've really found that to be the case?

I'm not the OP but I personally have discovered that in my region. I'm not saying that all older cashiers are rude, far from it. But every single issue I have ever had (minor or major) has been with someone who appears to be at least 40+ I have never had a young cashier/manager/etc. give me trouble. I seek out young cashiers on days when I have a lot of coupons, coupons that I know may beep, etc. if my "regular" cashiers aren't on duty.

My two fav cashiers are both young guys. I have found young male cashiers to be the most coupon friendly people on the planet Coupon beeps? No problem they'll push it thru. Forget to scan a coupon? No attitude, profusely apologetic that they forgot to scan a coupon. I've had a couple younger girls have a bewildered look on their face, but never rude and usually in awe at the end of the transaction.

Now the two people who had major issues with my qs, one was a 40-50 lady at Wags and the other is a 60+ at Walmart. They had attitude thru the whole experience, eye rolling, sighing, etc. But I have also had many wonderful cashiers in the 40+ range that cheer on my savings, so I know that NOT every older cashier is rude or hates my coupons, I'm just leery from my own personal experiences.

[kennys2006]

I agree that you should leave out the nasty B___h maybe word it as so I would not have to deal with this nasty person. Sorry it has happen to you. It just seams that there is no such thing as costomer service any more. Now a days you would think that they would be on there employees about it when everbody is hurting for business.

My sentiments exactly. It puts the company off when they hear someone speak like that.

[kennys2006]

I'm not the OP but I personally have discovered that in my region. I'm not saying that all older cashiers are rude, far from it. But every single issue I have ever had (minor or major) has been with someone who appears to be at least 40+ I have never had a young cashier/manager/etc. give me trouble. I seek out young cashiers on days when I have a lot of coupons, coupons that I know may beep, etc. if my "regular" cashiers aren't on duty.

My two fav cashiers are both young guys. I have found young male cashiers to be the most coupon friendly people on the planet Coupon beeps? No problem they'll push it thru. Forget to scan a coupon? No attitude, profusely apologetic that they forgot to scan a coupon. I've had a couple younger girls have a bewildered look on their face, but never rude and usually in awe at the end of the transaction.

Now the two people who had major issues with my qs, one was a 40-50 lady at Wags and the other is a 60+ at Walmart. They had attitude thru the whole experience, eye rolling, sighing, etc. But I have also had many wonderful cashiers in the 40+ range that cheer on my savings, so I know that NOT every older cashier is rude or hates my coupons, I'm just leery from my own personal experiences.

Completely 1,000,000,000,000% agree!

[tbbucs03]

This morning I received a call from the Publix store manager deeply apologizing to me for what happened saturday.He said he has had a problem with a couple of his cashiers thinking that they are the coupon police (I laughed).He told me to stop by because he has a gift certificate for me and he would personnally take care of the situation with the cashiers today.He totally agreed she was wrong in how she treated us.
Lets see how she treats me next time I get in her line lol.

[warcraftbaby]

This morning I received a call from the Publix store manager deeply apologizing to me for what happened saturday.He said he has had a problem with a couple of his cashiers thinking that they are the coupon police (I laughed).He told me to stop by because he has a gift certificate for me and he would personnally take care of the situation with the cashiers today.He totally agreed she was wrong in how she treated us.
Lets see how she treats me next time I get in her line lol.

Glad to hear you had a positive outcome. Hopefully she has had some more training next time you go thru her line.