Nasty RA Mgr

[crazygirl31701]

I havent had too many issues with RA in the past but tonight was awful. I got all of my items and I was checking out. The cashier was alright but he had the store mgr standing right behind him watching his every move. I have only been to this RA two other times to get my prescriptions I transferred over there.

So he rings up all of my items and I hnd him some coupons. I had a 5 off 25 that I got form their website when I registered with them. She told him that it was unacceptable because they dont take printed coupons. I argued with her that it was off of their own site. She still disagreed but pushed it through anyway.

Problem number 2...I had a coupon for 3.00 off 2 herbal essences shampoo. They had shampoo on clearance for 1.09 each. I bought 4 of them so the coupon was not more than the price of the products. The cashier scanned my coupon and it went through no problem. She saw it and said it had to voided out and that I could not use it. I asked her why and she said because the items were on clearance and that I was trying to do something illegal!!!! I asked her where it said that I couldnt use coupons on clearance items and she couldnt tell me...she just said it was illegal.
Ok...fine I told her to just delete those items off of my order and I would purchase them elsewhere. Then she made the comment that nowhere else would be cheaper anyway. So in the midst off all of this with my three kids standing with me and everyone staring at me becuase she is accusing me of doing something illegal I just went ahead and paid for my other items. I looked at the receipt and she didnt get all of the items voided out correctly and I got charged for stuff I didnt receive. And they missed one of my other coupons!!!! :(

I am so mad and fuming...If they dont fix this I will surely transfer my prescriptions right back out of there! Is their coupon policy listed anywhere??

[FunnyFace]

Is their coupon policy listed anywhere??

I found this:

Rite Aid Coupon Policy


I think I would go back in and have those problems corrected if you haven't already. Maybe there is another manager you can speak with and find out just what is and is not accepted at the store. e.g. coupon worth more than clearance item(s) or if the coupon or products can be price adjusted.

[crazygirl31701]

The fact is that the coupon wouldnt have had to be adjusted anyway because the total of the products was 4.36 and the coupon was 3.00. It makes no sense to me. I did call customer service and they are going to have a DM call me.

[FunnyFace]

The fact is that the coupon wouldnt have had to be adjusted anyway because the total of the products was 4.36 and the coupon was 3.00. It makes no sense to me. I did call customer service and they are going to have a DM call me.

I understand what you are saying, but it is often different depending not only on the companies' policies, but also the stores within the companies.

I would venture to say many stores maybe even RA would take the $3/2 even if you only purchased two and allow the overage, others would expect one to pick up a couple more bottles like you did or adjust the price accordingly since the coupon states $3 on 2 not $3 on two or more. Then again I would also assume the store is being reimbursed for the full $3 regardless of the final price of those two(or four in your case) products.

It could very well come down to corporate giving the managers the judgment to make those decisions based on individual transactions or it could be a manager worrying about one's bonus or just plain lack of knowledge.

I may have politely said, "No, I know from experience I can do better than paying your clearance price without the coupon, by using it when another store offers a great sales price on it and allows me to use the coupon. Thank you, but please remove those from my transaction." The manager or cashier may or may not change his mind.

Of course, if the deal to you without the coupon is too good to pass up then I would just smile and pay after discussing it reasonably to no avail.

[dpoohbear82]

I agree I would go back in and have then change your receipt and try not to go and shop at that store when that manger is working again.

[coupondink]

OP: "I got charged for stuff I didnt receive"
the last post advised you to "I agree I would go back in and have then change your receipt "

However I disagree unfortunately. I know this is not what you want to hear, but you have to check your receipt before you pay, and especially before you leave the store. I am afraid you may be out of luck here. You can't go into a store and say..."you charged me for items you did not put in my bag". What would stop anyone from bringing in a receipt and saying the same thing to get two items for the price of one?? There is no way you can prove this happened days later...so you are out of luck.
If you happen to get a nice mgr that believes you and credits you...then count yourself very very lucky.

And printables are YMMV. My store doesn't take them. I hear what you are saying, but it is what it is. If it bugs you, write a quick email to riteaid.com "contact us" and ask if your store should accept coupons printed off riteaid.com website. Then take the emailed response in your binder and use it every time you get denied in the future. I have a literal stack of letters that I keep in my coupon envelope that I slap on the counter when I get a incompetent cashier response.

You weren't doing anything illegal.. It was a stupid comment. I know it is easier said than done, but you have to develop a think skin to coupon. Cashiers are poorly trained and disgruntled for some reason (you'd think they would just be happy to be employeed in the middle of a bad recession!), and part of the skill of couponing is learning how to deal with bad cashiers.

The corporate policy for this situation is for the cashier to manually enter the price of the coupon...so for this instance it should have been entered as $2.18, not $3. Yes, I have a letter about that one too. You bought 4, but the coupon says $3 off TWO, and that has to be honored. But they can use the coupon, they just need to adjust the coupon to reflect the sale price. It is kinda like when altoids are $1.99 and you have a $2 coupon. Dumb cashiers say "I can't use that" and smart cashiers manually enter the coupon as $1.99.

BTW, what IS illegal is if the manager missed scanning one of your coupons, but submits it for reimbursement to the manufacturer anyway. That is coupon fraud, and most definitely is illegal. Shame shame. You may want to mention in your email that the manufacturer will be very interested in learning about the illegal coupon fraud that the store manager pulled on you. Manufacturers do care about this stuff (they pay a lot of money for coupons and other marketing like this), and if you write them an email, you probably will get a favorable response (or at least a coupon out of them)...and a big embarrasment to the dumb butt manager.

I would be most concerned about the manager trying to humilate you in front of your children. That should not be stood for. Children learn from that. If he did that to me, I would have just laughed in his face, wrote down his name on a piece of paper right then and there, asked for my coupons back, and walked out....without purchasing a single thing. Then I would write a logical, non-emotional letter to riteaid.com and explain calmly that the manager accused you of trying to do something illegal in front of your children. Trust me, the district manager will be all over that dumb butt and he will think twice before saying something absolutely incorrect, and absolutely uncalled for.

[clippyclippy]

OP: "I got charged for stuff I didnt receive"
the last post advised you to "I agree I would go back in and have then change your receipt "

However I disagree unfortunately. I know this is not what you want to hear, but you have to check your receipt before you pay, and especially before you leave the store. I am afraid you may be out of luck here. You can't go into a store and say..."you charged me for items you did not put in my bag". What would stop anyone from bringing in a receipt and saying the same thing to get two items for the price of one?? There is no way you can prove this happened days later...so you are out of luck.
If you happen to get a nice mgr that believes you and credits you...then count yourself very very lucky.

My experience is different. When I have been overcharged (specifically, when they ring up more than I bought) I have not had a problem getting the $ refunded on my next visit.
Sure, people could take advantage, but in general I think that if you took the trouble to bring back the receipt and point out the error, they believe you.
Of course, this may vary according to where you live. Some places might have more of a problem with the type of deceit you speak of.
You made some good points in the rest of your reply though.

[JOURDYSMOM]

OP:
The corporate policy for this situation is for the cashier to manually enter the price of the coupon...so for this instance it should have been entered as $2.18, not $3. Yes, I have a letter about that one too. You bought 4, but the coupon says $3 off TWO, and that has to be honored. But they can use the coupon, they just need to adjust the coupon to reflect the sale price. It is kinda like when altoids are $1.99 and you have a $2 coupon. Dumb cashiers say "I can't use that" and smart cashiers manually enter the coupon as $1.99.

so they adjust the coupon to be worth $2.18 cents to let you buy the product..then get $3 back from the MFR?????? Surely, THAT Is coupon fraud, No?????

Shouldn't they adjust the price of the product UP to $1.50 to use the $3 Q????

[chrissyf3]

so they adjust the coupon to be worth $2.18 cents to let you buy the product..then get $3 back from the MFR?????? Surely, THAT Is coupon fraud, No?????

Shouldn't they adjust the price of the product UP to $1.50 to use the $3 Q????

Or, cant they just manually put in the q and write the amount charged for the 2 products on the coupon, so instead of the full $3 they get back the $2.18 which is what the product cost?

I've seen it done, just curious if it was really ok to do?

[angelmvm]

Or, cant they just manually put in the q and write the amount charged for the 2 products on the coupon, so instead of the full $3 they get back the $2.18 which is what the product cost?

I've seen it done, just curious if it was really ok to do?

Actually, most stores process the coupons in bulk.. and by weight. So, unless the coupon is the type that specifically requests a fill in price, its very very likely the store will be reimbursed the full $3.

At least.. that is how I understood the process.