Nasty RA Mgr

[sati769leigh]

OP: "I got charged for stuff I didnt receive"
the last post advised you to "I agree I would go back in and have then change your receipt "

However I disagree unfortunately. I know this is not what you want to hear, but you have to check your receipt before you pay, and especially before you leave the store. I am afraid you may be out of luck here. You can't go into a store and say..."you charged me for items you did not put in my bag". What would stop anyone from bringing in a receipt and saying the same thing to get two items for the price of one?? There is no way you can prove this happened days later...so you are out of luck.
If you happen to get a nice mgr that believes you and credits you...then count yourself very very lucky.

ARE YOU KIDDING ME?!!? then what is to stop some theiving employee from stealing things or making you pay for something THEY take home instead? you always have the right to go back to the store if a reciept is WRONG! wow. i have had it happen a few times and always got my money back or the item i paid for given to me.

And printables are YMMV. My store doesn't take them. I hear what you are saying, but it is what it is. If it bugs you, write a quick email to riteaid.com "contact us" and ask if your store should accept coupons printed off riteaid.com website. Then take the emailed response in your binder and use it every time you get denied in the future. I have a literal stack of letters that I keep in my coupon envelope that I slap on the counter when I get a incompetent cashier response.

it is thier OWN printable! LOL they have to take those. this is NOT a mileagle may vary situation. it is not a manufacturer coupon! they were wrong to give her grief over thier own coupons!

You weren't doing anything illegal.. It was a stupid comment. I know it is easier said than done, but you have to develop a think skin to coupon. Cashiers are poorly trained and disgruntled for some reason (you'd think they would just be happy to be employeed in the middle of a bad recession!), and part of the skill of couponing is learning how to deal with bad cashiers.

The corporate policy for this situation is for the cashier to manually enter the price of the coupon...so for this instance it should have been entered as $2.18, not $3. Yes, I have a letter about that one too. You bought 4, but the coupon says $3 off TWO, and that has to be honored. But they can use the coupon, they just need to adjust the coupon to reflect the sale price. It is kinda like when altoids are $1.99 and you have a $2 coupon. Dumb cashiers say "I can't use that" and smart cashiers manually enter the coupon as $1.99.

this i agree with. getting them to accept more products to make the coupon works IS a mileage may vary situation.

BTW, what IS illegal is if the manager missed scanning one of your coupons, but submits it for reimbursement to the manufacturer anyway. That is coupon fraud, and most definitely is illegal. Shame shame. You may want to mention in your email that the manufacturer will be very interested in learning about the illegal coupon fraud that the store manager pulled on you. Manufacturers do care about this stuff (they pay a lot of money for coupons and other marketing like this), and if you write them an email, you probably will get a favorable response (or at least a coupon out of them)...and a big embarrasment to the dumb butt manager.

I would be most concerned about the manager trying to humilate you in front of your children. That should not be stood for. Children learn from that. If he did that to me, I would have just laughed in his face, wrote down his name on a piece of paper right then and there, asked for my coupons back, and walked out....without purchasing a single thing. Then I would write a logical, non-emotional letter to riteaid.com and explain calmly that the manager accused you of trying to do something illegal in front of your children. Trust me, the district manager will be all over that dumb butt and he will think twice before saying something absolutely incorrect, and absolutely uncalled for.

as a consumer we always have the right ot question a reciept. even if it is the next day we get round to checking on it. with small kids we cannot always have the time and patience to double check a cashiers stupidity wether intentional or not. she has EVERY right ot go back to RA and ask for her money back or the product she paid for. not everyone is a thief and they cannot assume they all are.

[coupondink]

Where do you live?
Maybe you live in a nice trusting town. I live in the Tristate NY area, and they would NEVER take your word for it. I have tried, trust me. I have been told...always check your receipt and bag before you leave the store. I catch them making mistakes almost 80% of the time!!!!! True!!!!
If you aren't checking them...you should be!

Are you kidding ME? LOL. Can you IMAGINE if that worked? Every single New York City resident would be walking in to riteaid saying they bought something and it wasn't put in their bag!! LOL. Like I said, depends on your town I guess!v

You have to watch cashiers like a hawk. It is my rule. If another customer or a friend or someone tries to distract me while they are ringing up and packing, I tell them to hold on until I am done checking out. I catch mistakes 80% of the time. Yes, even them forgetting to put stuff in my bag.

"with small kids we cannot always have the time and patience"
My father always watched cashiers like a hawk when I was growing up (I learned from the best). If I threw a fit in the store or distracted him in any way, I would get whooped.

All I can say is try to bring the receipt back! It can't hurt! All they can say is no.

as a consumer we always have the right ot question a reciept. even if it is the next day we get round to checking on it. with small kids we cannot always have the time and patience to double check a cashiers stupidity wether intentional or not. she has EVERY right ot go back to RA and ask for her money back or the product she paid for. not everyone is a thief and they cannot assume they all are.

[nanpete]

Where do you live?
Maybe you live in a nice trusting town. I live in the Tristate NY area, and they would NEVER take your word for it.

I agree it has to do with the part of the country you live in. I have done this at WMSC, Publix, Wags, etc with no problem. But when I lived in DC, I would not have bothered. I expected the same level of customer service from people in DC as I did here in The South for about 3 weeks, then I learned to expect the opposite and was rarely disappointed! It got to be a little joke in my head when I would greet people with a big smile and say things like 'good morning!' and 'thank you! have a nice day!'