Tips: Contacting Companies to Complain or Cheer!

[clp8904]

I left a nice comment on Folgers website about how I like their coffee.
They sent me 2 coupons for $1 each.

[anastaciaknits]

I always email, I don't call. I'm not a phone person at all! I usually just send a compliment - though when I contacted Stouffer's I did complain (amount of salt in their lasagna). I seem to mainly get coupons. I contacted a few more today & this time I actually asked for coupons after I complimented them. I figure it really doesn't hurt to ask, and like someone else in this thread mentioned, how do they know we'll use the coupons if we don't tell them?

[jen1409]

You can call this number and request coupons for Frito-lay chips.
1-800-352-4477 Mon-Friday 9am-4:30pm cst.

[jen1409]

Dh bought a frozen Freschetta pizza and it was broken so I told him to call and they are sending a coupon for a free pizza

[momee2twins+one]

Contacted BonAmi re: their starch (which we love), got two frees and 3 35 cent off. Also contacted Danimals re:crush cups breaking in bag and they said are sending q's

[momee2twins+one]

Got frees from Ziplock, Danyon, and Hefty. $ off on Northern and something from SC Johnston.

[hellokittygirl]

I just started doing this and so far the reaction has been great!

Companies I have emailed (with compliments on their products) and response:
Amy's- got email back, coupons and brochure arrived! (no more than 3 days after I sent the email! wow)
Ziploc- got email back, coupons arrived! (again, really quickly)
Uncle Ben's- got email response, no coupons mentioned
ReddiWhip- got email back, sending coupons
Carnation Instant Breakfast- got email back, sending coupons
Vitaminwater- got email back, no mention of coupons
Eggland's Best eggs- got email back, sending coupons
Dannon- got email back, sending coupons
Colgate- got email, no coupons mentioned

[pnault17]

Dumb question: some of the companies listed on the first page of this thread don't seem to send anything anymore.

Hormel??? I complained about super salty ground pork, and they sent me a SASE to send the receipt to them. Still waiting on their reply.

Dole sent nothing.
Dannon sent a brochure for all their products.

Do we have a thread for "companies that say thanks, but no coupons"? Or "companies that totally blow you off"?

:shrug7: Just saying.

ETA: check out this auto-reply from SC Johnson:

Your email has been assigned to an SC Johnson Consumer Service Representative and will be attended to shortly. Our staff normally responds personally to email inquiries within one business day, excluding Holidays. If you require immediate assistance, please call 1-800-494-4855.< < If this is a medical emergency, please call 1-866-231-5406.

What's up with that?

[Buffy2k8]

Originally Posted by pnault17 Dumb question: some of the companies listed on the first page of this thread don't seem to send anything anymore. Hormel??? I complained about super salty ground pork, and they sent me a SASE to send the receipt to them. Still waiting on their reply. Dole sent nothing. Dannon sent a brochure for all their products. Do we have a thread for "companies that say thanks, but no coupons"? Or "companies that totally blow you off"? :shrug7: Just saying. ETA: check out this auto-reply from SC Johnson: What's up with that?

A lot of it might have to do with the economy. I know when I first started emailing companies just late last year, I used the list of companies on the first page of this thread (or maybe it was another home mailer listing thread on this sub board). I received a lot of coupons, including frees and multiple high value coupons from companies.

This time around (started emailing in March), a number of companies that sent me coupons before said no, or would only send one coupon. A lot more companies started sending Do Not Double 9 coupons or coupons with Do Not Double written in all caps and another color ( can't use during doubles w/ scrutinizing cashiers taking 5 min to read 1 coupon!).

Also, I have emailed companies recently and received different coupons and amounts than my boyfriend has received. It might just come to whether or not the customer service person replying has extras of the free item coupons or higher value amounts. Who knows?

[couponcrazy5950]

Originally Posted by pnault17 Dumb question: some of the companies listed on the first page of this thread don't seem to send anything anymore. Hormel??? I complained about super salty ground pork, and they sent me a SASE to send the receipt to them. Still waiting on their reply. Dole sent nothing. Dannon sent a brochure for all their products. Do we have a thread for "companies that say thanks, but no coupons"? Or "companies that totally blow you off"? :shrug7: Just saying. ETA: check out this auto-reply from SC Johnson: What's up with that?

I'm surprised--I got Qs from Dole & Dannon--maybe it just depends on the CSR that gets your request. Did you ask for coupons? Were they all complaints? I simply asked if they had a mailing list & told them I liked their products. Use soomeone else's name/email, etc. & try again!