Tips: Contacting Companies to Complain or Cheer!

[JOURDYSMOM]

I emailed Jell-o about their 6 pack "variety pack" of Sugar free jell-o....

"I assumed that a 6 pack that had Raspberry and Orange would have 3 of each in the package...There were only 2 Orange and 4 Raspberry. Why are they not split equally? The kids won't eat the raspberry, (though I like it) and with 3 kids I had to go buy another package to avoid the fight over the 2 orange ones."

I got this back...

Thank you for taking the time to visit us at Kraft Foods - Great Recipes and Food Ideas and for letting me know about your experience. I'm sorry to hear you were not happy with JELL-OŽ Sugar Free Low Calorie Gelatin Snacks Variety Pack. I am sending you reimbursement for your inconvenience in the mail for this product, which you should receive within 7-10 business days. Unfortunately, at this time we cannot package an even distribution; therefore, distribution of flavors in a variety pack differs from package to package. Our specifications require that each package contain at least one cup of each flavor. Again, I am sorry for your disappointment, and I will share your comments with the appropriate personnel. Thank you for your loyalty and we hope that your next experience is a good one.

Can you fall over on that one???? I WON'T be buying a variety pack ever again!!!!! Variety to me means 3 of each kind in a 6 pack!!!!

[gizzelle1111]

:frown: Sometimes complaints dont work well. E-mailed Red Baron cuz my Qs didnt print after I put in my last code. Now it's true I finally admit its my dang printer is out of ink, but they are sending only 1 instead of the 2 I could have printed. And this time it was more of a problem with the coupon website being down anyway. I think they should send me more than one $1 Q. What do you all think? Gizz

[showmestate]

I sent compliments to 27 companies last Wednesday. Listed below are the results as of today:


sc johnson - coupon book within 2 days

Received in the mail today:

smuckers 2 .55 coupons
sunmaid 4 .35 coupons and a recipe book
walmart benefiber sample
fresh express 4 .55 coupons
cliff 2 free coupons 2 .75 coupons 2 .50 coupons
jolly time 3 1.00 coupons 2 free item coupon 10 .25 coupons
pilgrim pride 2 free fresh or frozen products coupon and recipe cards
simple green free sample coupon

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contessa - sent email stating they are sending coupons and a 'care package'
Intrastate bakery - sent email stating they have sent coupons
heinz - sent email stating they have sent coupons
kettle - sent email stating they have sent coupons
caress - sending a cents off coupon flyer
energizer - sent email stating they have sent coupons

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neutragena - sent email saying tactfully they aren't sending nothing
welch's - sent email saying tactfully they aren't sending nothing
sara lee - sent email saying tactfully they aren't sending nothing
ocean spray - sent email saying tactfully they aren't sending nothing
nestle - sent an email that they will put me on their mailing list


I'm satisfied considering I didn't expect nothing.

Now, I'm really looking at everything I buy and will send an email to all companies.

Thanks for sharing

[showmestate]

By the way, the SC Johnson coupon book included the following:

1.00 of Edge Shaving Cream
1.00 of Ziplock Bags
1.00 of Pledge furniture care product
1.00 of Scrubbing Bubbles
1.00 of Scrubbing Bubbles Mega Shower
1.00 of Scrubbing Bubbles Toilet Cleaning Gel
1.00 of Glade Fabric & Air Odor Eliminator
1.00 of Glade Scented Oil Candles Holder
1.00 of Oust Surface Disinfect & Air Sanitizer
.55 of Windex Multi-Surface Cleaner

[smiles]

Sent 15 e-mails out on Sunday.

So far I got 4 $.50 off welches Juice coupons, 1 $1.00 Barilla whole wheat past Coupon (got a response they don't send coupons and would just send info, but on the back of one the the brochures there was a coupon), Ocean Spray (e-mail saying they don't send out coupons), Simple Green (Samples and coupons), Dr. Pepper (added to the list of get free Dr. Pepper coupon), Crayola (e-mail saying thank you for complimenting them)

So far that is what I recieved.

[dpoohbear82]

thanks what a great list

[jamieprado]

I am sure there are some compliments that are more effective than others...with that being said, can anyone send me an example of their compliments. Or does anyone have any suggestions for compliments?
Thank you

[angeleyeza]

just tell them how much you enjoy there product. tell them about a great expirience you had with there product. Always ask for coupons. and I always ask to be on any mailer list for consumers. Also always leave a address with name and everything JIC there isnt a form to fill out.HTH

[pnault17]

I have to read/post on my breaks, so I apologize if this is old news.

But I sent a commendation to George Weston Bakeries (Arnold's bread) here, and I was pleasantly surprised to receive 2 $1/1 coupons in the mail.

[newatthis]

Originally Posted by angeleyeza just tell them how much you enjoy there product. tell them about a great expirience you had with there product. Always ask for coupons. and I always ask to be on any mailer list for consumers. Also always leave a address with name and everything JIC there isnt a form to fill out.HTH

I complimented Dole on their frozen Wild Blueberries b/c they are great!!! I received 4 $1 off any Dole frozen fruit and lots of recipes!