Tips: Contacting Companies to Complain or Cheer!

[hallshopper1]

On May 12, I received $5.00 worth in coupons from Kimberly Clark after sending them a question email with a compliment.

A few days ago, I had a complaint about some diapers I bought that had a defect. So I emailed them again....I know, I was afraid that I wasted the email and wouldn't get any coupons because it had been so recent since my last contact: WRONG!!!

Not only did they send me a letter, with a return POSTAGE PAID Label, but they sent me 2 $1.00 off / 1 coupons along with (drumroll, please........... a FREE diapers coupon with up to $24.00 value on a BIG BOX!!!!!

WHOO HOO!!!!! YAY, Kimberly Clark is my new FAVORITE company! I would buy their diapers even if they weren't any good now.

[chanfu]

I e-mailed the following companies to compliment them on their products. This is the first time I've tried this. I didn't ask for coupons, and I only complimented the products I actually have some enthusiasm for. Here's the responses that I got:

Blue Diamond Almonds: Just a thank-you e-mail, though it did say my remarks would be shared with "Marketing & Quality", so I may get something from them, but I haven't gotten anything yet.

Haagen-Dazs: Got 2 50¢/1 pint, quart or box of bars coupons. Not great, but I'm happy anyway, since you hardly ever see Haagen Dazs coupons.

Luna Bars: Got one FREE bar coupon and 2 50¢/1 coupons. The 50¢/1 coupons will be good to use for a 10 for $10 sale on the bars. Yay!

Schick Intuition Razor: Got a $2/1 razor or refill coupon. Not great, but not bad considering we haven't been getting the Schick insert coupons here recently.

Ziploc Bags: Got a FREE box coupon and a coupon booklet with a bunch of S.C. Johnson product coupons. Double Yay!! I LOVE Ziploc bags, so this was the one I was most hoping would pay off.

So 4 out of 5 places sent me coupons, indicating this is definitely worth doing.

[LilMa0308]

I complained to Huggies about some diapers that I had bought. They sent an email apologyzing and promised coupons. I got a letter in the mail with 3 $6.00 coupons! Yah! They also included a short survey and prepaid envelope. Great time investment!

I also sent an email to Old Navy complaining about their doors being waayy to heavy for a handicapped person since it was very hard for me to get in with a stroller. They apologized but said nothing on coupons or discounts so we'll see.

[suzfuzsunflower]

Beech-nut is awesome!

I e-mailed them about how much my son loves their products, and told them his favorite products. I really do love Beech-nut, and appreciate that they list their allergy information on-line (my son has a dairy allergy). They sent a feeding guide, free spoon, and 4 $5 certificates for their food! We spent one this morning!

[LilMa0308]

Do you guys include your mailing address in your message or do they ask you for it? It just seems like your telling them you are "expecting" couons when you leave an address. I have done this and feel guilty for "expecting" something from them.

I emailed pampers yesterday cause I got a pack of diapers that were very stiff and hard. A first for me so I was very confused. I emailed them asking if they knew what it was. The sent me what seemed to be a generated email telling me they were sorry that I was not satisfied and it would be forwarded to their managment team. They also said they would follow up by postal mail so we'll see if they send anything.

[LilMa0308]

I emailed them and they gave me some great info on their products I didn't know. She also told me they would be sending me some coupons in the mail! I love beech-nut and I like how they don't force you to buy those huge 2-packs like gerber does. Save your labels as well. once you get 48 labels you can send them in for coupons!

Originally Posted by suzfuzsunflower Beech-nut is awesome! I e-mailed them about how much my son loves their products, and told them his favorite products. I really do love Beech-nut, and appreciate that they list their allergy information on-line (my son has a dairy allergy). They sent a feeding guide, free spoon, and 4 $5 certificates for their food! We spent one this morning!

[homeshop]

I got two free Wolf brand chili q's in the mail. I called when I found a pc of bone in the chili. Wow TWO free!!

[goobies]

Wow, I love Wolf brand chili, but not sure i could eat it anymore if I found a bone in the can.

This is a great thread.

I've been emailing a few companies everyday and I this is what I've received so far.

Bush Beans
2 25C/1 off baked beans
2 50C/1 off grillin beans

Hot pockets
2 40C/1 hot pockets or lean hot pockets

Pepperidge Farm
4 50/1 any Pepperidge Farm product

Pace Picante
2.00 off any Pace/Pepperidge Farm/Swanson/V8/Prego/ or Cambell's product
2 1/00 off any of the same above.

I'm so excited! I'm expecting a few more. Dr. Pepper just said Thanks - no coupon.

[mausekind]

Okay ladies I need help; I'm still new and just learned that I can contact companies ( for praise or if there is a problem); well I contacted DOVe because I love their Deo and it is the only brand I won't break out.. well I told them that and that I have been using it for years, but the new Go fresh line of deo makes me break out and I wasn't complaining just asking what ingredient there might be that is different then the original deo that I have no problem with, so I can keep an eye on the product lable, and told them that it wasn't a big deal I would just switch back to the old deo; I got an e-mail back that pretty much states that everone is differetn and therefore they can not tell me why I broke out and there dr. will take a look at it and wanted all sorts of information from me, of course they wanted the deo Lot#, date# where purchased, how much $$ store receipt my contact number for work, home and cell etc.. well I tossed the Deo since I broke out I wasn't going to use it and that was a week or so bef. I found out that I can write to the company; the receipt of course I hardly ever keep, so I didn't respond to the e-mail, thinking well that's it no big deal.. yesterday I got home and I had a letter from Dove in my letterbox and in it were a bunch of coupons all for free stuff had to be a totall of $30 maybe $40 worth of stuff, and return envolope for the deo and they want a Dr. note as to what happened etc to make sure the deo is not the problem;. well I never see the Dr. for something like this because if I break out and scratch it bloody ( which I do on some products) I stop using it toss it and use some cortisone and it willgo away in a few ays and then use a different brand.. So I don't have a Dr. note or the Deo, I feel guilty using the Coupons since I can not comply with their request, should I just send them back..?? How would you handle this, I don't want anything coming back at mye later etc.. HELP... I have no idea what to do? Maybe buy the Deo again and send it ??

[pedspeech]

Originally Posted by mausekind Okay ladies I need help; I'm still new and just learned that I can contact companies ( for praise or if there is a problem); well I contacted DOVe because I love their Deo and it is the only brand I won't break out.. well I told them that and that I have been using it for years, but the new Go fresh line of deo makes me break out and I wasn't complaining just asking what ingredient there might be that is different then the original deo that I have no problem with, so I can keep an eye on the product lable, and told them that it wasn't a big deal I would just switch back to the old deo; I got an e-mail back that pretty much states that everone is differetn and therefore they can not tell me why I broke out and there dr. will take a look at it and wanted all sorts of information from me, of course they wanted the deo Lot#, date# where purchased, how much $$ store receipt my contact number for work, home and cell etc.. well I tossed the Deo since I broke out I wasn't going to use it and that was a week or so bef. I found out that I can write to the company; the receipt of course I hardly ever keep, so I didn't respond to the e-mail, thinking well that's it no big deal.. yesterday I got home and I had a letter from Dove in my letterbox and in it were a bunch of coupons all for free stuff had to be a totall of $30 maybe $40 worth of stuff, and return envolope for the deo and they want a Dr. note as to what happened etc to make sure the deo is not the problem;. well I never see the Dr. for something like this because if I break out and scratch it bloody ( which I do on some products) I stop using it toss it and use some cortisone and it willgo away in a few ays and then use a different brand.. So I don't have a Dr. note or the Deo, I feel guilty using the Coupons since I can not comply with their request, should I just send them back..?? How would you handle this, I don't want anything coming back at mye later etc.. HELP... I have no idea what to do? Maybe buy the Deo again and send it ??

Use the coupons! If they sent a contact number/reference number, you can call them and let them know that you threw it out and no longer have the info. They can't expect everyone to hold on to things to which they are allergic.