Re: Contacting Companies to Complain or Cheer! Okay ladies I need help; I'm still new and just learned that I can contact companies ( for praise or if there is a problem); well I contacted DOVe because I love their Deo and it is the only brand I won't break out.. well I told them that and that I have been using it for years, but the new Go fresh line of deo makes me break out and I wasn't complaining just asking what ingredient there might be that is different then the original deo that I have no problem with, so I can keep an eye on the product lable, and told them that it wasn't a big deal I would just switch back to the old deo; I got an e-mail back that pretty much states that everone is differetn and therefore they can not tell me why I broke out and there dr. will take a look at it and wanted all sorts of information from me, of course they wanted the deo Lot#, date# where purchased, how much $$ store receipt my contact number for work, home and cell etc.. well I tossed the Deo since I broke out I wasn't going to use it and that was a week or so bef. I found out that I can write to the company; the receipt of course I hardly ever keep, so I didn't respond to the e-mail, thinking well that's it no big deal.. yesterday I got home and I had a letter from Dove in my letterbox and in it were a bunch of coupons all for free stuff had to be a totall of $30 maybe $40 worth of stuff, and return envolope for the deo and they want a Dr. note as to what happened etc to make sure the deo is not the problem;. well I never see the Dr. for something like this because if I break out and scratch it bloody ( which I do on some products) I stop using it toss it and use some cortisone and it willgo away in a few ays and then use a different brand.. So I don't have a Dr. note or the Deo, I feel guilty using the Coupons since I can not comply with their request, should I just send them back..?? How would you handle this, I don't want anything coming back at mye later etc.. HELP... I have no idea what to do? Maybe buy the Deo again and send it ?? |