Tips: Contacting Companies to Complain or Cheer!

[thickbluebug]

So far I have gotten free q's from skintimate, pictsweet, and starkist.

[totoro]

thanks for telling about Olivio product. I just got 5 free coupons from them. Gotta go shopping

[gms]

After reading through this thread last week, I decided to try to collect coupons for the products I use the most and seldom see coupons for in my inserts. I started small by contacting 4 companies to compliment them on their products. I contacted:
1) SC Johnson to compliment them on the new crystal rain Windex scent. Within three days, I had a coupon for a free Windex and a booklet of other misc. coupons.
2) Purina to let them know that my cat is brand specific and will not eat any other dry food besides Kit N Kaboodle. They sent (2) $2.00 Coupons.
3) Hellmann's to compliment them on their Canola, Cholesterol-free mayo. They sent back a very nice email with no mention of coupons. Keeping my fingers crossed for snail mail.
4)McCains to compliment them on their Sweet potato french fries. Again, I got a very nice email in response but no mention of coupons.

I'm definitely going to keep this up! Off to email more companies.

[austingirl]

I emailed customer service for McNeil consumer healthcare (Tylenol, Motrin, etc...) I told them that my teething baby goes through tons of these products and that I would like the coupons on their website, but the coupon printer was saying that I had reached my limit, and I've never printed a coupon from them before (honest to god truth.)

Received in the mail this week 2 $1 off children's or infant's Motrin (NED), 2 $1 off children's or infant's Tylenol (NED), 1 $1 off children's Tylenol Plus (NED), $.55 off Viactiv (3/1/08), and $1 off Mylicon drops (12/31/09). MUCH better than I would have gotten from the website if it had let me print. Also some product information and a little chart that shows which cold medicines and prescription meds contain the different pain relievers, to help you prevent double-dosing.


A couple of months ago, I called Pampers regarding some defective diapers (the tabs kept tearing off). They sent me a postage-paid envelope to send them a few of the defective diapers, along with 2 $10 off coupons for the super mega packs.

[toolmansgurl]

I had emailed Thomas about something foreign I found in one of their bagels and they sent me a $4.00 check and 3 $2 cpns on any product plus a label to return the item found. I have used two of the coupons, one at Walmart where the square bagels (minis) are $2.50.

[kinc4]

When you guys send compliments - do you kind of say the same thing to each company? Like a form letter? I keep thinking I should do this, but everything I type up sounds so cheesy! lol What do they like to hear?

[bexx09]

Originally Posted by kinc4 When you guys send compliments - do you kind of say the same thing to each company? Like a form letter? I keep thinking I should do this, but everything I type up sounds so cheesy! lol What do they like to hear?

I don't really use a form letter -- if you're giving a compliment, just tell them how much you like their product. I always just say something like, "Just wanted to let you know how much my family and I enjoy [insert product here]. It's something everybody in my household will eat - and we're picky eaters! Thanks so much for making a great product!"

If it's not a food product, then maybe talk about how useful it is and how much time/work it saves you.

For a complaint, just be honest and tell them why you're disappointed in the product. I've emailed companies because products didn't work they way the label promised, they were defective products, too strong-smelling, etc...

And then I always end with, "I don't think I will be buying this product anymore in the future." I never demand a refund, but most of the time they will send me an apology and refund anyway...

Anyway, that's what I do. Hope that helps!

[hbaqueen]

Wow i sent about 30 emails last week and got some good responses..

Seapak - not a free but 2 - $1 off
Hefty - Free up to $4
State Fair corn dogs - 1 Free up to $4 and 2 .55/1
Similac $3 and $1 coupons
Starkist Tuna - 2 frees and 2 cents off
splenda- lots of recipes and 10 $1 coupons for various splend products
Gerber - 6 money cents and $ off qs
Duncan Hines - .35/1
Georgia Pacific - .50/1 Sparkle or angel soft, .50/1 dixie, .50/1 brawny or quilted northern, .50/1 vanity Fair and a FREE Soft N Gentle Bath Tissue
Jiffy Pop- Free popcorn and cents offqs
Olivio - 5 free products
Drano _ Refund b/c it didnt work AND a coupon booklet
Glade- Free air freshner refill an a coupon booklet
Dole - several .75 coupons for fruit in gel eww wish they wouldvesent plain ones but oh well
Heinz- .50/1


I did get some sorry no luck responses to but Im hoping to see more happiness in my mailbox over the next couple weeks.

I FINALLY got my free Edwards Pie Slices Coupon from June 7 this week too!

[jkjan81]

Waiting to hear back from complaining to cascade, any one ever get a good resopnce from them??

[kermite]

Originally Posted by mrsjschultz I wrote the Wyeth Corp. (Chapstick) about a month ago - I'm NOT a fan of talking with someone one-on-one over the phone. Anywho - they sent me coupons for their other products and 6 packages of Chapstick. I was VERY excited :)

I can't seem to find their email address to contact them. Like yourself, I do not like talking with them on the phone.

Thanks