Harris Teeter: Advice Please! Catalina or Customer Service??

[countrymom2]

I personally think the larabars, ANY variety, were not included in the system for this promotion. When I bought 20 of the "participating kind" the cashier rang up all 20 as the one kind even though I had a variety. Still no catalina. White shirt wrote out 4 rainchecks, one for each week for the appropriate amounts.

I did the larabars twice, because it was such a good deal. I would have done it more times, but just didn't want to face going through all the confusion/grief with the white shirt after the transaction again.

All in all, I did do 20 GM transactions, so I am pretty happy about that. My cupboards and freezers are loaded for the next couple of months. Takes a lot of food in my house to keep the 7 kiddos happy (4 of them teens!).

[clippyclippy]

anyone still wondering what to do....
i got this from the catalina company today-
Hello,
Not all your items that you purchased showed that they are participating. If the store ad stated something differently than you need to contact them regarding fulfillment. The store is responsible for their advertisements and we just include the products that they requested. Please see your local store for further assistance.
Thank you,

NCSC

Grrr. This happened to me with the Deerpark Aquapod deal at Foodlion. The signs were clearly marked as the ending date of....I can't remember. But I bought some on that date and got an OYNO for 1.50 instead of 3.00. I emailed Catalina and the response I got said that the ending date was 2 days prior!
They said the store is responsible if the advertising is incorrect. But since I had no written evidence of the sale dates or details at that point.

[clippyclippy]

I tried to get my 10.00 back on the receipt where I overpaid. The system would not allow it. He said the register was saying "exceeds limit".
Told me to make sure 24 hours had passed and come back again...
(I think he was just throwing that out there - he didn't seem to know what the problem was, even though I told him it had been my 6th transaction in a day.)

[ryansmommie]

All in all, I did do 20 GM transactions

WOW, that's a lot of shopping!

Michelle

[tinkinpink84]

I wouldnt be able to store that much GM! thats ALOT! I just did it twice but i also had not many coupons since i used alot of mine during superdoubles but i made out good during superdoubles got $300 worth for $35!

[wjjjww]

got this from HT today:
Thank you for your email. We're sorry you didn't receive your coupons and I'm placing them in the mail to your home as soon as possible. They should have printed, but there was a system's issue with Catalina and we're addressing this as we speak.

Thanks for shopping with us!
Sincerely,
Tom
Harris Teeter Customer Relations

[uummm]

I received my OYNO cats from HT Saturday-they were called on Tuesday and at that time they said they would mail them out as soon as they got more in...I would definately call HT if it is a Promo they are doing in the ad.

[wjjjww]

in case anyone is still fighting this....
got this email this morning, and i'm pretty happy about it!

Dear Ms. Dumford, we're sorry you didn't receive your General Mills coupons. I wanted to let you know that I'm sending you four (4) $5.00 gift cards in the mail to replace the coupons and we certainly do apologize for any inconvienence.

Thanks for shopping with us!

Sincerely,

Tom
Harris Teeter Customer Relations

Reference: #1066125

[clippyclippy]

So happy. I got 12 $5.00 gift cards in the mail today!
Why they didn't just send one $60.00 gc, and save on postage, I really don't know. That was a fat package...