Harris Teeter ~ Question: questions about the money off from other stores?

[tinkinpink84]

It wnt always give you the $/$$ coupns n their machine. But alot of the time that seems to be the only coupon it ever gives me! and i somehow end up getting one at the end of my receipt everytime! I have yet to see a food lion $/$$ coupon but ill be fore sure lookin out for any since this is the only competitor to HT in the area.

[MamaCans]

Originally Posted by tinkinpink84 your in fayetteville? thats cool. yepp i shop at the one in fayettevile. but i forgot to bring or even ask about the coupon. do they have a pharmacy? ive never looked lol.

I shop the Fayetteville store too and just had a run in late last night. I had a $4 off $50 order from Food Lion. The late night "manager" said they don't take them. I walked him over to the CS counter and read him the coupon policy and he agreed that he should take it, but he had to call someone. When he came back he huffed at me and said he they don't take them but he would just this once. Still trying to figure out why they wont take them...
Also, A few weeks ago I had a Sav A Lot $5 off $20 and they wouldn't take it since that store was 7 miles away.:shrug7:

[SouthernBelle5]

Originally Posted by MamaCans I shop the Fayetteville store .... Also, A few weeks ago I had a Sav A Lot $5 off $20 and they wouldn't take it since that store was 7 miles away.:shrug7:

I've used the Sav a Lot three times already at that store. :shrug7: I always shop at night, maybe night managers are easier?

[tinkinpink84]

I went to customer service desk at the fayetteville store and asked her about it when i was getting rainchecks. she was the one that told me they take food lion ones. so i guess not everyone is on the same page here. I hate the confusion! Lately since hubbys been on leave i try and get out during the day. When hes back at work Ill prob be back shopping late nights again. its more slow paced and thats when i see them stocking shelves!

[foodie]

Hi,

What I do for HT and Giant Foods (Giant in Metro DC/MD and VA areas and is "sister" to Stop 'N Shop stores) when the CS Clerks/Cashiers, etc. won't honor Competitor Coupons, which it states in their policies--is to write down who I speak with regarding "coupon Competitor issues." Giant honors Competitor Coupons too. Only 1 particular store do I have issues with at Giant.

Works like a charm. Recently I had a "just this one time we will take the Competitor Q" and I remarked "Well just this once I will ignore your comments since I abide by the policy and your managers just told you to honor the policy and quit making up your own rules!" Normally, I wouldn't be so crass or crude, but it just irked me that these CS Clerks not at HT but Giant here in N VA at 1 specific store, would not honor their written policies. With Giant, it is a known policy but not officially written on their web site. So I called CS for Giant (as I had also done with HT's Corporate once before) and got the official policy. I already had called Giant's Consumer Care line beforehand at home at confirmed correct policy info. I received an email stating what had transpired and had it with me for the store managers, etc.

Then I waited at the Giant CS Desk and had the CS Clerk call Giant's headquarters and confirmed with the Consumer Care Adviser's Manager, Jackie. Jackie confirmed the policy and the CS Clerk was none too pleased with me. Just stand your ground and be polite/professional.

Sorry for for the sidebar post, but I agree just be polite and firm. "Catch more flies with honey than vinegar" as my mother says. Although with this particular CS Giant clerk, she looked like yesterday that she swallowed a gallon of vinegar after she was reprimanded by her store manager.

Hope this helps--

Foodie

[tinkinpink84]

Def helps. They have there policy right there on the CS desk! Maybe a store meeting is in order to catch everyone up on their policies!

[foodie]

Amen, sister Couponer!

Foodie

[MamaCans]

I second that!!! I had to walk the guy to the CS counter and read him the policy that was posted right there. Sometimes they act like we are making this stuff up to rip them off.

[momto8kiddos]

Re HT not honoring my Giant competitor's coupon: they claimed they were honoring it. But they were adding a requirement - that they would only take the $3 off after coupons. Can they do this? It seems to me that "honoring competitor's coupons" means honoring them as written, not adding additional requirements.

I spoke to everybody - cashier, front end manager, store manager. All said no go. Any suggestions?

[tinkinpink84]

All I can think of is to talk to someone higher up then the ones in that particular store. At the competitors store it is taken before coupons so i would think they would honor it just the same. Either that or just change their policy not to accept them! Cuz the other way around is just pointless! Specially with there coupon limits and such.