How To: What to do if you did not get your OYNO Catalina

[uummm]

To make this easier, I have think it would be helpful to have this posted where it is easy to find. I know I was looking for the email address the other day and it took me a few minutes to find it.

The email address is
NCSC@catalinamarketing.com

Send them an email with
-Store name and address
-time you were there
-what you bought
-your name and address

I also like to include that line right below "coupons Tendered" that has the date, time, store number, aisle number, cashier number and transaction number. Looks like this
3/24/10 9:34 AM 0121 33 0008 23


Or you can call (24 hours After your purchase)
1-888-8coupon, option 3


OR you can call Harris Teeter
1-800-432-6111


I have had sucess with all 3. I prefer to email, you can be stuck on hold for a little while with the other 2 options.

If anyone is wondering about speed....I emailed Catalina on Tuesday and got my OYNO cat on Saturday.

[wubbogirl]

i acutally had this problem today at food lion. The printer was out of alignment so it wouldn't print. The manager had to do like a store return and then ring them back up without any money exchanged and voila the catalina reprinted.

[janepaul]

Just wanted to mention that I've had much better luck with emailing Catalina with the details of what should have printed and my receipt information than I have had by calling them. The last time I called about a missed cat, it was 8+ weeks before they sent it to me. But, I didn't get a cat at K-Mart during their doubles a couple of months ago and I received it within about 10 days after sending the email.

Also, you might want to talk to the customer service desk at HT if you notice it before you leave the store. If it's an advertised promotion and they have something to review and verify it, I've had them to just give me cash out of the drawer before (not sure if this is might be against any policies or anything). The tricky part is that often, HT will not have anything in the ad or any signage for the cat deals, so it's hard to complain about not receiving something when there's no documentation stating that the deal exists.

[CouponingGirl]

I was at HT this morning and my Catalina's didn't print. The customer service rep did not give me cash on the spot but gave me a rain check for each one. Has anyone ever heard of them doing this? Does it work out okay or do you think I need to email the catalina people? Thanks!

[ryansmommie]

Originally Posted by CouponingGirl I was at HT this morning and my Catalina's didn't print. The customer service rep did not give me cash on the spot but gave me a rain check for each one. Has anyone ever heard of them doing this? Does it work out okay or do you think I need to email the catalina people? Thanks!

My store does this occassionally, and I've never had a problem redeeming the raincheck. You should be fine.

Michelle

[tinkinpink84]

I got cash back this morning on the green giant cat> as long as you got it back its whatever. same difference if you planned on using it that day anyways i suppose.
But ok so i have to do it for the hamburger helper and the pillsbury. When you email them do they mail it to you or does it somehow attach to your vic card and prints out at the store?

[ryansmommie]

Originally Posted by tinkinpink84 When you email them do they mail it to you or does it somehow attach to your vic card and prints out at the store?

They will send the catalina coupon via mail. Catalina Marketing is a separate company from Harris Teeter. It will not get attached to your VIC card.

Michelle

[CouponingGirl]

Thank you!

[Maurine]

Thank you! Didn't get the fruit snacks cat; it was late, and didn't feel like bothering my already bothered cashier, so I came here and just sent the email. Thanks so much for posting the info!

[cstleddy]

Thanks so much for this info. I used it today for the very first time.