Will someone please teach me about rainchecks?

[foodie]

Hi,

Also, instead of receiving a raincheck for the out-of-stock items, you can also request to the "white shirt" Customer Service Managers/Co-Managers/and Store Managers (I wouldn't ask the CS Clerk), for a comparable substitute of that product.


This maybe, of course, YMMV--but explain patiently--that you would be happy to substitute--if that is what you wish. That way you get a substitute
No rainchecks unless you wish.

I have done this alot this week for the HT Grated Cheese which is BOGO and been out-of-stock of several stores. The managers substituted Kraft Grated Cheeses as BOGO; and I also did this with other items
The managers just will override the transactions at the register. Also, the managers should "comp" the sales price for the substituted items. In other words, give you the sale price for the substituted items. Just ask--

It may help if you grab your substitutes and then approach the managers at the CS Desk. Helps out everyone concerned.

Hope this works--YMMV--

Foodie (Katie)

[christinalkc]

Yay.. got my RC for everything I wanted. The store was extremely busy today and one of the managers helped me. He didn't go through the computer to check the codes but he asked me politely how many I want, the size and the sale price, so that only took 1 minute for all the RC's.

When I said I only want one Heinz ketchup, he was like "That's it? You don't want more, you can have more you know?" LOL.... Anyways, he also said this triple is terrible in terms of stock. They were not able to restock the "popular" items such as Heinz etc. But he was very happy that they stayed very busy this week. Well.. on the contrary, I thought they were doing pretty well with restocking.

Thank you so much for all your help here!!

Cheers...

[everprincess]

Love love rainchecks. Used Angel Soft one this week for $4.88 great deal with 0.50/1 q. But the CS hates me on Tuesday nights. I went tonight and took a pen and a piece of paper wrote down all sale prices and brands. Went to checkout though and the cashier tried to tell me I could only use 20 q's period. I said I have 20 that will triple the rest I want at face value. She continued to argue with me and said read that sign the policy changed back in June. I said please call a white shirt. I have shopped here for a year and half and I know the rules. Boy she was pissed when the white shirt told her I knew was I was doing (they all know me by name lol). Then I went to CS and proceeded to get 15 rainchecks. It's all worth the wait and pain. Sorry for long post had to vent!

[christinalkc]

Looks like this cashier needs to take coupon policy class again LOL. I am pretty lucky that the cashiers and CS people at my HT are very nice and friendly and never been told anything silly LOL...

Cheers...

[everprincess]

She is very rude and slow as xmas. I really wanted to tell her you are lucky you have a job sweetie! I could complain but I won't on her because I know times are tough. Just because I'm a couponer doesn't mean you can treat me like crap. But she does every time I"m in there. I don't like her but she was the ONLY cashier working besides unscan. It seems with hours cut back there is a total lack of cashiers. I have the seen the head manager and assistant manager running registers. Don't get me wrong unscan is okay but does it have to be open all the time when you don't have but one other cashier.

[foodie]

Good for you for speaking up. Don't forget the "substitution rule"--they will substitute if they are out of a product. That way you don't have to do rainchecks unless you wish. Also, ask the managers to let you use the out-of-stock item's coupons to comp the substitutes. My managers did and overrode the coupons and applied it to the substituted items.

For example, when they didn't have the HT BOGO Parmesan Grated Cheese--the stores substituted Kraft brands, etc. I love my N VA stores!

Worth a shot--

Foodie

[momto8kiddos]

HT does not have a limit on doubling (from what I hear, can anyone verify that?) and I find that the managers will give you a raincheck for as many items as you want. I've never asked for 75 but I have asked for 25 and got it easily.

I'm certain that HT only doubles (or triples as the case may be) 20 coupons per day. You can use more than 20 but from the 21st on they are honored at face value only.

Are you saying that you have asked for 25 rainchecks for 25 separate products? Or are you saying that you have asked for a raincheck on one item that would give you that sale price on 25 of the same item?