Re: Card cutting off I bought some Yakisoba noodles and used 2 coupons. My first coupon went okay but the second coupon beeped. Since it is a BOGO, the manager had to do the calculation to make sure that I am not getting overage for the noodles. I was totally okay with that as long I get them FREE or close to FREE :) I had the same problem with Dannon which tripled $0.90 instead of $1.20. The manager came over the second time to fix the problem after I explained to him the problem. On both occasion, he was very nice.
As for refund, during April triple, I went back to HT one week later after my triple coupon purchase to ask about the Dannon coupons not tripling correctly. The CS was extremely nice and gave me back my $2. It's amazing she refunded me the money even after one week!!! I didn't feel guilty, instead I felt so relieved for getting my money (my husband's actually) back! Depending on my mood, sometimes I just don't care if the cashier missed one coupon.
I usually go to HT pretty late at night (midnight to 2AM) and the only cashier working there (Lori) is such a sweetheart and she always makes sure that my coupons double/triple correctly and always alerts me whenever I get something free from the coupons! She did mention that she doesn't really like triple coupons event because some customers are really nasty and not as nice as my husband and I (hehehehe) It is a lot easier to shop after midnight when no one is at the store, and the manager working there is always efficient! :)
Cheers..... still love HT!!!!
__________________ ~ I shop at WM and HT (Arboretum) Charlotte, NC ~ *Can't use expireds, babies, pets, meds* |