 Re: Coupon Abuse at HT
Originally Posted by liane66  Its possible, but her cart with filled with all the deals that have been posted here (smart popcorn, mitchum, shout etc) and on other sites. And the werther's coupon has been discussed. She clearly did not look like a coupon virigin . | I too believe this was not a mistake. The fact that the other legit deals were there is proof to me. There is always one proverbial bad apple.:frown: JMO.
Originally Posted by cgrace I have the same Q and it CLEARLY states the specific kind. While I enjoy a great deal as much as the next person, I want to get it within the rules of the store/manufacturer. I couldn't agree more that it's people who clearly try to break the rules that make it all the harder for those of us trying to play nice to the best of our advantage. | Exactly
Originally Posted by Andra I agree, I saw/heard about a lot of bad behavior from other couponers this triples. I've never had the managers or store employees look so weary when I handed them my coupons. They usually look happy and cheer me on for saving, but not this time. I didn't have any beeping or issues but I heard more stories from my store managers about people trying to abuse the limits and use the wrong coupons. They are taking note and I'm afraid they won't do triples again because of all the bad couponers. It just makes me sick. Some of it may be honest mistakes, but most of it is not. There are so many awesome legitimate deals, why do people try to cheat? | I think this is because on other "deal" sites, people are continually talking about and participating in coupon fraud. So when triples came up this time, they listed the deals and more people turned out to triple than usual. The more people you have couponing, the increase in chance for fraud and abuse. It is very sad. Like everyone else here, I am all for a good deal until I have to lie, cheat or steal to get it.
Originally Posted by couponlady I'm wondering how a customer was "forcing" them to take her coupons. A store has the right to say "no". Some people are like kids, if they know that they can throw a fit to get their way they will do it every time they feel it is necessary. If the store says "no", they should enforce it, every time. | We are all aware that the main selling point of HT is Customer Service.Therefore, they will do what ever it takes to keep a "customer" happy. This is their policy. Some people take advantage of it, abuse it. Just like they do with everything else.
Originally Posted by chantal12002 I TOTALLY AGREE with you. How can you force a manager to take coupons when you have the policy written in the store? It is the manager's job to enforce his policy and someone throwing a fit should not make him change his mind. That person LEARNED that throwing a fit works!!!!
I used to work in a grocery store during my college days and my manager would bend over backwards for his customers to make special orders of products the store was not carrying but would not let go if some customer threw a fit about something obviously ridiculous. You know what? He may have lost a "few" crazy customers but everybody gained in the end. It was a thriving store until he retired!!
Perhaps HT should consider some training for managers that would pertain to triples and how to handle difficult situations like this one. Maybe have security guards to step in if a customer becomes verbally abusive? I don't know... I am sure corporate could think of some ways to deal with this without cancelling triples for everyone altogether. Triples is a great for a store IMO and before giving up there are things that could be put in place to better moniter the abusers of the system! | Again it is all about customer service and the customers happiness:shrug7: No matter what it takes.
Originally Posted by maribess Man they need to come hang out with our HT employees, they are rough rule followers. I think it keeps it 'fair' for everyone that way. | I agree. It sure would make it easier if everyone followed the rules. | 
Re: Coupon Abuse at HT 
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