Originally Posted by Mothernature  I am a Gymboree newbie. I usually purchase clearance online (why pay more than I have to?). When does (did) the winter jackets clearance out? |
Last year was a little different. The KG winter coats came early and sold fast, so they were pretty much gone by the time they went on sale in Dec (when Spring Trans (Holland Days) hit). The BG line had a coat with Winter 2, so that went on sale 3rd week of December (-ish). Boys had a big push late, and select stores carried a snowboarder line that came even later. So boys' coats started going on sale the last week of Nov (because we had so many), but I was still sitting on plenty by BRB in January.
This year I expect you'll see the coats in earlier (late Oct at the latest), which means the first styles should start going on sale the week before Thanksgiving, give or take a week. All that said, coats don't typically get marked down that much because they are both expensive for us to make (relative to apparel) and fairly high-demand, so make sure you grab one of the (many) coupons we do at that time of year, but don't wait too long.
The other one I get asked about a lot is raincoats. Heavier spring raincoats come in with Spring Trans, so usually the 2nd or 3rd week of Dec, and they are often sold out by mid-January. The light-weight roll-in-a-bag raincoats come with the Fall Trans, which is right now.
Originally Posted by Mothernature My IL's took forever to mail out my sons birthday gifts. The gifts were Gymbo items he did not like. The store gave me a hassle because I returned the merchandise a week before the 6th month. The manager was snotty and said "Geesh! I do not know if I can sell this. IT IS SO OLD!". Who do I contact about this situation? Let's face it. I have other clothing alternatives for my child. |
That is sad to hear, especially since you did us the favor of lending us your money interest-free for the last six months (I kid, I kid). Seriously, though, you should never feel anything but supported and appreciated in a Gymboree store. If you don't, the fastest way to get someone's attention is at
http://www.gymboreelistens.com. This allows you to put comments, and by rating the store a 1 or 2 it becomes red flagged, gets paged directly (and immediately) to the District Manager's Blackberry, and requires the DM to contact you within 48 hours about your experience.
As an aside, if you have a great store (and most of ours are), GymboreeListens is the fastest way to recognize that, especially if there's a specific person you want to call out. The Regional, District, and Store Managers all get copies of the comments written on GymboreeListens.
Originally Posted by Mothernature I found out the merchandise credit can not be used online. Why? Will Gymboree implement such feature in the near future? |
There are MANY issues involving merchandise credits (including that they require a photo ID to redeem), the short answer to which is we probably won't accept them online in the near future. We are working on some ideas further out, but I'm talking 2010 to 2012 and beyond (at least for right now).
If you would like to express your opinion on that, you can use Gymboree.com's Contact Us page (
Cookie Disabled Error). That puts your feedback in the hands of Store Operations (as opposed to GymboreeListens, which goes to field management who can't change that kind of global policy).
Hope that helps (sorry again for your bad experience; that isn't right)!
Re: Ask a Gymboree manager 
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