FAQ: Giant Eagle Store Policies and General Information

[jen276here]

Hello and welcome to the Giant Eagle forum!


Who are your Giant Eagle Moderators?

mshopper & 3boymommy

What can I post in the Giant Eagle forum:
There are various threads for weekly deals, brags, and chit chat as well as individually started threads for special deals.

Any member can start a new thread or post a comment in a thread, but we ask that the thread you start be relevant to Giant Eagle and/or your posts be relevant to the topic of the thread you are commenting on.


Posting Tips

• You will be required to pick a prefix for your thread before you can post. Please be sure to pick an appropriate prefix and to title any new thread meaningfully. For example instead of ‘Giant Eagle~Discussion: Deal on eggs this week’, Choose ‘Giant Eagle~Good Deal’: ’Giant Eagle Brand Eggs, $.89 1/4-1/11'
• All threads have a WIKI feature that can be edited by any registered member. The WIKI is to highlight exceptional deals and or freebies from the weekly ad, identify important information and or offer GDA scenarios. Please keep posts in the WIKI simple and to the point.
• If you have a question feel free to ask! Everyone here is very helpful and friendly and I'm sure you will get your answer quickly
• Have a Giant Eagle hot deal or freebie? You may want to start an individual thread, especially if the stars have to align just right for it or it spans several sales periods.

Where can I find a Giant Eagle store?
Giant Eagle stores are located throughout western Pennsylvania, Ohio, north central West Virginia and Maryland. Use Giant Eagle's Store Locator to find locations near you.


What days do sales run?
Weekly sales begin on Thursday and end on Wednesday.


Can I view the ad online?
Yes. Ads are posted the Tuesday prior to the sale around noon on the Giant Eagle's website here. We have several absolutely fabulous members who receive the ad on Monday’s and they have gone above and beyond by typing up the ad in a new weekly thread. Keep your eyes peeled on Monday’s (sometimes sooner!) for the new ad!


Do I need a store card to get the advertised prices?
Yes, you must have a Giant Eagle Advantage Card to get most sale prices and of course to take ‘advantage’ (ha ha) of eOffers, catalina specials, Fuelperks, Foodperks and to track your purchases/savings.
If you do not wish to sign up, ask your cashier if they have a store card you can use for the weekly sales prices.


How do I contact Giant Eagle with a question, compliment or complaint?
Call 1-800-553-2324 or visit the "Contact Us" page at Giant Eagle - Homepage


Can I use 2 coupons on a BOGO sale?
Yes. Each item in a BOGO sale rings up at half price, so 1 coupon can be used on each item. This does not apply to the meat case BOGO’s (ie, buy one pork loin, get one free) they ring up at the price marked and the lesser value item will be deducted after the cashier totals your sale or if at a SCO (self check out) you hit ‘Finish and Pay’.

The down side to BOGO’s ringing half price each is that we do not get the benefit of having a BOGO coupon making both free - a BOGO coupon will give you two for half the price of one.


Does Giant Eagle participate in Upromise?
Yes. Be sure to enter your Advantage Card number in your Upromise account to earn extra savings.


What happened to the Catalina Subforum???
The Catalina Sub-forum has been removed and all catalina threads are posted in the general Giant Eagle forum. If you miss the sub-forum, there is an easy, yet temporary way to get it back: Scroll to the bottom of the page to where it says ‘Display Options’. Click the ‘Prefix’ drop down menu and select ‘Giant Eagle ~ Catalina’, and if desired select the order and time frame you’d like to see, then click ‘Show Threads’. You should now see only the catalina threads. HTH!

[jen276here]

Coupon Redemption Policy Effective 10/6/2011
Giant Eagle - Giant Eagle Policies
http://www.gianteagle.com/media/medi...tionPolicy.pdf

Giant Eagle® is happy to redeem coupons. The following guidelines apply to all forms of coupons:

*The coupon has a valid expiration date and has not expired.
*One coupon per item(s) purchased as stated on the coupon with a maximum of 12 coupons per same 12 items purchased in a 24-hour period per Giant Eagle Advantage Card® customer.
*Coupon value cannot exceed the price of the item(s) purchased. If it does, we can only redeem up to the value of the item(s) purchased. (Excluding sales tax)
*The original coupon must be presented. Photo copies will not be accepted.
*Product(s) must be purchased in size and quantity specified on the coupon.
*Stacking (combining electronic and paper coupons) of manufacturers’ coupons is prohibited.
*Items must be purchased at the time of redemption.
*Bottle caps are accepted for redemption as a store coupon with stated coupon guidelines.
*If you forget to use your coupons at the time of purchase, we will accept them with your receipt and Giant Eagle Advantage Card® up to 10 days beyond the date on the receipt.


eOffer™ Coupons (Electronic Coupons)
*Coupons must be obtained from our Web site or approved third-party Web *Sites (approved third-party Web Sites are listed on gianteagle.com/faq/eoffers).
*eOffers™ must be clipped and loaded onto your Giant Eagle Advantage Card® prior to redemption.
*Not subject to doubling.

Printed Internet coupons
*The coupon must be obtained from a legitimate site.
*A maximum of two “like” coupons will be accepted.
*Giant Eagle® DOES NOT accept the following Printed Internet Coupons:

-“FREE with no purchase necessary” and “Buy One Get One Free”.
-We reserve the right to refuse any coupons that we believe to be photo copied, counterfeit or invalid for any other reason.
-Any coupon with a value over $3 will not be accepted except where advertised by Giant Eagle® for a specific promotion.

Check Out Coupons
*Only coupons that say "redeemable at Giant Eagle®" will be accepted.
*Not subject to doubling.

Giant Eagle® Coupons
*Must have a Giant Eagle®, GetGo® or Market District® logo on the coupon.
*Not subject to doubling.



Double Coupons up to 99¢. Giant Eagle® may choose to offer Double Coupons with a face value of 99¢ or less where applicable when the following guidelines are met:

*Manufacturers’ coupons are doubled only with your Giant Eagle Advantage Card®
*Redeem any manufacturer’s coupon with a valid expiration date, worth up to and including the stated maximum amount clipped from newspapers, magazines or received by mail and we’ll double the savings.
*This offer applies only to manufacturer product “cents-off” coupons for items and sizes we carry.
*The doubled amount cannot exceed the value of the item purchased.
*Coupons with a face value over 99¢ will be redeemed at face value only.
*Cigarettes, tobacco and milk or any other items prohibited by law or the manufacturer are excluded.
*Not valid on free coupons, eOffer™ coupons, checkout coupons or Giant Eagle® coupons.

*** Stores that double coupons up to $.99 will double any coupon w/ a face value of $.99 or less. That coupon will double the full face value - so a $.99 coupon would give a final discount of $1.98 after doubling.***

Regarding coupons w/ ‘redeem only @ ____’

ServiceCenter Operator: mrc…. In response to your recent communication: Incident #: 1268**** Brief Description: Store: Giant Eagle - What is the coupon accept... Response: At 07/07/10 09:10:05 we wrote: 07/07/10 09:10:05 (mrc….): Hello Jen, Thank-you for contacting Giant Eagle. We do not accept coupons from a compeitor even if it does say manufacturer coupon. If it has a specific store named on the coupon, that is a promotion between that store and the manufacturer. Sincerely, Giant Eagle Customer Care

It is Giant Eagle’s official stance that they do NOT accept coupons that say ‘only redeemable @‘ therefore any discussion of using them is against GE and HCW’s policies and can result in a warning or infraction.




Policy may change without notice.


***Please note this policy applies to all corporately run stores, however independently run stores are not required to follow this policy and therefore may have different policies in place. Please check w/ your store to determine if they are corporately or independently run and if the latter what their specific policy is***



Some examples of acceptable/not acceptable coupons from other stores' circulars:





Coupon 1 (turkey) states "in-ad coupon" at the top and also has yellow print that says "Valid only at Foodland." This coupon CANNOT be used at Giant Eagle.

Coupon 2 (Pillsbury) says "good only at Foodland" at the top. The fine print at the bottom also reads "This coupon will only be redeemed by Foodland." Again, this one CANNOT be used at Giant Eagle.

Coupons 3 & 4 (Coke and Powerade) both say "Manufacturer's Coupon" at the top and neither coupon mentions Foodland or states that there is a restriction on where it can be redeemed. Therefore, these coupons CAN be used at Giant Eagle.

[jen276here]

Accu-Scan Policy
Details found here: Giant Eagle - Giant Eagle Policies

If the charge price of a product appears on your register tape at an amount higher than the displayed, posted or advertised price, you will receive the first improperly scanned item free.

You will then be charged the lower price for any additional items of the same product in the order. This does not include items prohibited by law (currently alcohol, tobacco and milk).

If you have any questions or comments, please call 1-888-SCAN-SCP (1-888-722-6727).

NOTE: Giant Eagle® reserves the right to limit to one (1) the number of items given away for free under the Accu-Scan policy when multiple varieties of an item is included in an order.

[jen276here]

Replacement and Returns Policy
Details Found here: Giant Eagle -

Giant Eagle Policies

Giant Eagle® is pleased to offer our customers the finest products. If for any reason, you are not completely satisfied, you may return any product.

Upon return of the item, the following guidelines apply:

Giant Eagle® will gladly replace any unsatisfactory product
If a refund rather than a replacement is requested:

Cash refund will be given on items under $5

Items over $5:

• Require either a register receipt or the Giant Eagle Advantage Card® that was used for the purchase
• Will receive a refund in the same form as payment was made

If no receipt or Giant Eagle Advantage Card® used for the purchase is available:

• For purchases over $5, refunds will be offered in the form of a Giant Eagle® gift card. Customer ID may be required.
• For purchases over $25, refunds will be offered at the discretion of store management in the form of a Giant Eagle® gift card. Customer ID may be required

Our Own Brand products are 100% guaranteed or double your money back. (same guidelines as above apply)

Refunds cannot be given on retailer gift card, phone cards, cigarettes or any other item where refund is not permitted under applicable law.

[jen276here]

fuelperks!®
Details found here: Giant Eagle - FUELPERKS! FAQ

What is fuelperks!®?

fuelperks!® is Giant Eagle's® way to say "thanks" to our loyal customers by giving you the opportunity to earn free gas. Spend $50 with your Giant Eagle Advantage Card® inside Giant Eagle® or GetGo® and earn 10¢ off every gallon on your next fill-up at GetGo®.

Where can I sign up for the Giant Eagle Advantage Card®?

You can sign up for the Giant Eagle Advantage Card® at your neighborhood Giant Eagle® or by calling 1-800-553-2324. There is no fee to register and it takes less than 5 minutes!

How do I earn fuelperks!® discounts

Just scan your Giant Eagle Advantage Card® each time that you make a purchase at Giant Eagle®, including

Popular retailer gift cards*
Prescriptions at our pharmacy*
Inside GetGo®*
Dress for Success Cleaners®
Photo services
Health and beauty products
Prepared foods at the Kitchens at Giant Eagle®
* Exclusions apply for Giant Eagle Pharmacy®, GetGo®, and gift card purchases. See Rules & Regulations for details.

How do I keep track of my fuelperks!®?

Don’t worry! We track your discounts for you as you spend. Just look at the bottom of your receipt when you shop at a participating Giant Eagle® or GetGo® to find out your total discounts available that day.

You can also check online by clicking here. You will just need to register on GiantEagle.com with your Giant Eagle Advantage Card® to access this information.

Are there limits to using my discounts?

If you choose to use your discounts, you can pump up to 30 gallons in one transaction for one vehicle. However, when done, your discount resets to zero (unless your total discount exceeds the price per gallon. Your fuelperks! discounts must also be redeemed in their entirety. Once you choose to redeem, the entire discount available will be subtracted from the cost of gas. Additionally, you are limited to a maximum of five redemptions per day and 30 redemptions per calendar month.

What products/services are excluded from earning fuelperks!®?

fuelperks!® discounts are excluded on alcohol and tobacco products (except where permitted by law), fuel, price-controlled milk products (PA only), kerosene, state-and federally-funded pharmacy prescriptions, postage stamps, lottery tickets, Giant Eagle® and GetGo® gift cards, money orders, Western Union, amusement or entertainment tickets, copy or fax machine service, delivery charges, fund-raising activities, donations, returned check service fees and items prohibited by law.

Can I give my discounts away?

No. You cannot transfer your discounts to another Giant Eagle Advantage Card® account.

More questions?
If you have any other questions about fuelperks!®, please visit Giant Eagle - Fuelperks-Landing or call 1-800-553-2324.

How long do I have to use my fuelperks!®?
Your discounts expire on the last day of the month, two months after they are earned. For example, discounts earned in May will expire July 31. We'll let you know. Take a look at your Giant Eagle® or GetGo® receipt and it will tell you if any discounts expire at the end of the current month.

Where do I redeem my fuelperks!?
fuelperks! discounts can be redeemed at any GetGo location. Click here to find a location closest to you.

Why do I show $-999.99 when viewing my fuelperks! total?
An update to your account may be needed. Please choose "My Account" at the top of the HomePage, enter your Password for verification, and re-enter the Giant Eagle Advantage Card® number that you are searching. Clicking "Save" will automatically update your account and allow you to access your fuelperks! information more quickly. If you need additional assistance, please call our Customer Care team at 1-800-553-2324.

What if my discounts are more than the gas price?
If you've earned fuelperks!® discounts in an amount more than the current price of gas, your remaining discounts will be saved for a future visit. For example, if you have $3.00 per gallon in discounts and gas is $2.50 per gallon, 50¢ will remain on your Giant Eagle Advantage Card®.

How long do I have to use my fuelperks!®?
Your discounts expire on the last day of the month, two months after they are earned. For example, discounts earned in May will expire July 31. We'll let you know. Take a look at your Giant Eagle® or GetGo® receipt and it will tell you if any discounts expire at the end of the current month.

When do my fuelperks!® expire?
Your discounts expire on the last day of the month, two months after they are earned. For example, discounts earned in May will expire July 31. We'll let you know. Take a look at your Giant Eagle® or GetGo® receipt and it will tell you if any discounts expire at the end of the current month.

[jen276here]

foodperks!™
Details found here:GetGo - foodperks!


foodperks!™ is a program much like fuelperks!®, except it allows you to earn discounts on grocery purchases at Giant Eagle® by pumping gas at GetGo®. For every 10 gallons of fuel you pump, you earn a 1% discount on a future visit to Giant Eagle®!


Do I earn foodperks!™ even when I'm using my fuelperks!®?
Yes. All pumped gallons qualify toward foodperks!™ discounts, including gallons you pump with your fuelperks!® discounts.

Is the fuelperks!® program going away?
Not at all. In fact, by combining your foodperks!™ and fuelperks!® discounts, you can maximize your savings on both fuel and food.

What if I pump fewer (or more) than 10 gallons at a time?
Every ounce of fuel you pump counts. When you pump fuel in an amount less than 10 gallons, this amount is counted toward discounts earned the next time you pump fuel. If you pump more than 10 gallons, but fewer than 20, you will immediately earn your 1% discount, and the balance will be held over toward your next fill-up.

How do I keep track of my foodperks!™ discounts?
We keep track for you. Like fuelperks!®, you can find how much of a foodperks!™ discount you’ve earned and how many gallons you have pumped toward your next discount on your participating Giant Eagle® or GetGo® receipt.

How long do I have to use my foodperks!™?
Your discounts expire three months after the last day of the month in which they are earned (for example, discounts earned in February 2010 expire on May 31, 2010). Your receipt tells you if any of your discounts expire at the end of the current month.

How do I use my foodperks!™ discounts?
When you check out at Giant Eagle®, Giant Eagle Express® or Market District®, you’ll be asked if you want to use your foodperks!™ or save them for a future visit. If you choose to use your foodperks!™, your discount will be calculated after all other reductions (coupons, Giant Eagle Advantage Card® discounts, etc.) are made.

Are there limits to using my discounts?
Your maximum redeemable discount is 20%. Discounts may only be redeemed on any single transaction totaling no more than $300 in qualified items after coupons and Giant Eagle Advantage Card® discounts are applied. Any remaining percentage in excess of 20% may be used on a future shopping trip. The larger your shopping order, the more you save. foodperks!™ discounts cannot be applied toward the purchase of gift cards.

Can I give my discounts away?
You cannot transfer foodperks!™ discounts to another Giant Eagle Advantage Card® account.

Other Questions.
If you have any other questions about foodperks!™, please read the Official Rules and Regulations or call 1-800-553-2324.

[jen276here]

Giant Eagle Eoffers
Details found here: Giant Eagle - eOffers

What are eOffers?
eOffers are electronic coupons and promotions available to you (our Customer) on gianteagle.com (our Web site). Simply browse and select (clip) eOffers online that load directly to your Giant Eagle Advantage Card ®. When you purchase the qualifying products and when your purchase meets the redemption requirements of an eOffer, the savings are automatically applied to your order and are noted on your receipt for each qualifying item.

Where can I use eOffers?
eOffers are accepted at Giant Eagle®, Market District®, GetGo®, and Giant Eagle Express®. When you purchase the qualifying products and when your purchase meets the redemption requirements of an eOffer, the savings are automatically applied to your order and are noted on your receipt for each qualifying item, or as a total amount saved.

Why do I need a card number to access eOffers?
Your card number is used to uniquely identify you as a Giant Eagle Advantage Card® member. Your eOffers are applied directly to your Giant Eagle Advantage Card®.

How do I receive my eOffer coupon?
Go to the Giant Eagle® web site (Giant Eagle - Your Grocery, Cooking, and Lifestyle Destination) to sign up. You need to register with your Giant Eagle Advantage Card®. If you don't have a gianteagle.com account, you may register for one at gianteagle.com/Users/Registration.aspx. If you don't have a Giant Eagle Advantage Card®, you may sign up for one at our Customer Service desk.

How do eOffers work?

• eOffers are electronic coupons and promotions available to you through our web site. Simply browse and select (clip) eOffers online that load directly to your Giant Eagle Advantage Card®.
• To participate you must be registered on gianteagle.com and have a valid Giant Eagle Advantage Card®.
• You can load (clip) eOffers to your card by visiting Giant Eagle - eOffers.
• To redeem, purchase qualifying products or meet the purchase requirements of a specific offer and the savings are applied to your order at check out.

I selected an eOffer coupon for this product, but I did not receive the discount. Why?

• Sometimes it may take up to two to three hours to be loaded onto your Giant Eagle Advantage Card®.
• The eOffer coupon may have expired.
• You may not have purchased the specific item for the eOffer coupon.
• Another person in your household may have previously redeemed the eOffer coupon.

How much are eOffer coupons worth?
eOffer coupons will vary in the dollar amount off of manufacturer products.

How long does it take for my offers to be transferred to my Giant Eagle Advantage Card®.
Please allow 3 hours for your offers to be transferred to your Giant Eagle Advantage Card®.

Can eOffers be doubled?
Unfortunately, they cannot be doubled. eoffers are designed to be worth their face value at redemption time and are not doubled.

Why do I have to register with my Giant Eagle Advantage Card® number?
eOffer coupons are loaded directly to your Giant Eagle Advantage Card®.

How many times can I use my eOffer coupon?
Each eOffer coupon can only be used once on one specific product.

What kind of items are eOffer coupons good for?
eOffers are available for general items, not specialty departments, such as Bakery or Deli.

Can my spouse sign up for eOffer coupons also?
Yes, however, eOffer coupons are available by household, not by individual person.

How do I know for sure that I am getting credit for my eOffer coupons?
eOffer coupons saving will be shown directly on your receipt.

How do I know which eOffer coupons are loaded on my Giant Eagle Advantage Card®.
You can view your eOffer coupon on your “My Coupon Screen” in the navigation at Giant Eagle - eOffers.

How soon can I begin using eOffer coupons after selecting them from the Internet?
You will need to wait 2-3 hours for your eOffer coupons to be activated.

Can eOffer coupons be combined with Giant Eagle Advantage Card® specials?
Absolutely.

Can I combine eOffers and Manufacturer’s coupons?
As of 10/6/11, eOffers are no longer stackable with manufacturer coupons.

What is the mobile version?
eOffer mobile version allows you to use any web enabled phone to view, clip and load eOffers to your Giant Eagle Advantage Card®. Visit the mobile version site by visiting m.GiantEagle.com on your mobile phone. ***Mod Caution: Not all coupons are loaded immediately - it is best to give yourself at least an hour between loading and shopping to ensure the eOffer is applied to your order***

eOffers are limited to (1) per Advantage Card for (1) time use only. No matter how many of a particular product you buy you will only receive one eOffer discount.

[jen276here]

Catalina Promotions - What do I need to know?


What is a Catalina promotion?
Catalina promotions are special sales that require you to purchase a specific minimum dollar amount or quantity of selected products to qualify for a coupon that can be used on a future purchase.

For example, you may need to purchase $15 worth of cereal to qualify for a $3.00 coupon that will print from the machine after you have paid for your purchase.


Does Giant Eagle have Catalina promotions?
Yes! All stores are equipped w/ Catalina machines at each register.

Giant Eagle and Catalina have partnered to host a number of weekly and monthly promotions (click links to view on Giant Eagle’s website)


What is OYNO or Cat?
OYNO is an acronym of On Your Next Order. Cat is Catalina abbreviated.


What is all this ‘Shelf’ and ‘Sale’ I keep seeing and what does it have to do w/ a Catalina promotion?
Catalina promotions that require a specific minimum dollar amount purchase are qualified by either ‘shelf’ price or ‘sale’ price.

Shelf price is the regular retail price of the product - the price found on the everyday shelf tag. When an item is scanned by the cashier, the screen (and your receipt) will show the original retail shelf price then on a separate line you will see the sale discount deducted. If a Catalina promotion is going by shelf prices you will qualify for the coupon based on the original prices, not the sale pricing. This is typically a huge benefit as it means you may have less to purchase to qualify!

Sale is the current promotional pricing - the advertised or special tag pricing of an item. It is usually a larger yellow tag that is attached on the shelf over the regular retail pricing. When an item is scanned by the cashier, the screen (and your receipt) will show this price only and there will be no discount line. If a Catalina promotion is going by sale prices you will qualify for the coupon based on the discounted prices, not the original prices. This normally means you may have to purchase more to qualify.

For Example: Cereal A is Shelf price $4.00 but is on Sale for $2.00. The current promotions is if you purchase a minimum of $12.00 you will receive a coupon for $3.00 off a future purchase.

Shelf: Purchase (3) boxes at $4.00 = $12.00 Shelf, but you will pay the sale price of $2.00 for a total of $6.00 out of pocket (OOP) and qualify for the $3.00 OYNO

Sale: Purchase (6) boxes @ $2.00 = $12.00 Sale. You will pay $12.00 OOP and qualify for the $3.00 OYNO


My Catalina coupon did not print! What went wrong?
Most times an OYNO doesn’t print it is because the wrong items were purchased, there is a malfunction w/ the machine, the promotion was not activated by corporate or one of the items you purchased was inadvertently left off the promotion by corporate.

First check:

• Is the Catalina printer on? Is the green light on? No red lights, right?
• The items you purchased were the correct advertised items. Sometimes only specific varieties or sizes are included in the promotion.
• You met the minimum required purchase? Even a penny off will disqualify the purchase.
• Did you use your Advantage Card?

Now what?
Option A - Customer Service
The cashier cannot help, so you will need to go to Customer Service (CS).
It helps to keep a copy of monthly and weekly promotions PDF w/ you for easy reference although CS should be able to look it up on their computer systems.

If the error is on corporate’s behalf and the promotion is going by shelf price, it may be difficult to explain how you still qualify because CS will be looking at the sale pricing. You may want to consider Option B to save time and energy.

Option B - Contact Catalina
Receipts can take 24-48hours to show in Catalina’s systems, so you may want to wait a day or two to contact them.
Call: 1-888-8coupon and select option #3. You will speak directly to a Catalina representative who will ask for specific information from your receipt. If your receipt still hasn’t shown they may ask to return your call once it does. They will investigate and determine if you did qualify and will mail your coupons to you. This can take 2-4weeks at minimum.


Are coupons the reason I did not receive my Catalina Coupon?
Plain and simply: NO!!! Coupons have no affect on whether your purchase qualifies for a Catalina promotion.


Can I roll Catalina coupons?
Yes, with the exception of Proctor & Gamble Catalinas which cannot be used on Proctor & Gamble products. They can rolled into a non-P&G Catalina promotion though.

To be clear - You CAN use a P&G catalina in a transaction w/ P&G products as long as you have a minimum dollar amount of non-P&G products for that catalina to apply to. (did that make sense? lol)

Can I use more than (1) Catalina coupon in a transaction?
-Some stores will only permit the redemption of one total or one of each like Catalina’s per transaction.
-Some Catalina’s state ‘One per transaction’ on them.
-Most have no limit restrictions and therefore multiples can be redeemed in one transaction.