Giant Eagle ~ Vent: Clueless Managers Story...I cannot believe this!

[cheapchick]

In order to prevent me (the customer) from being "paid" to buy items, they (the managers) actually cause the store a $16 loss.

I just don't know what to say about this. I still had a RC for the BOGO AirWicks and since the coupon expired that day I decided to grab them. So we all realize the AirWicks are free after coupon. First off, the cashier didn't know how to ring up a BOGO raincheck. Ok fair enough, she didn't know whether to ring up 2 @ $7.99 with 2 for free or 4 @ $3.99. Of course the answer is 4 @ $3.99 which another cashier she consulted with told her.

She gives me the total and I hand her the coupons. Uh oh! The coupon is a penny more than the item! What to do? She tells me I can't use the coupon bc it is more than the item's value. I tell her I have done this every other time GE has had this sale with no issues. She decides to call a manager. So manager comes over (he has a badge which reads Team Leader) and agrees with the cashier! What?! I again explain that I have done this many times before and never had a problem. So Team Leader calls over another manager. The new manager says I can't use the coupons bc I can't use a coupon on a free item! I then have to explain that "BOGO" at GE means "half price" and I can use 2 coupons on a BOGO sale. She says I can't use them bc GE doesn't pay people to take items out of the store (which is hilarious because I'm thinking of the Colgate). Her reasoning is I would be getting paid $4 on a free item. She says if I used all the coupons she would have to open the register and give me money back. I say "No you wouldn't bc I'd still have to pay the tax." She also said if the coupons were for $1 then I could use all of them.

Ok so now I'm super-confused. I can't use the coupons bc they are more than the value of the item and also bc some of the items are free but um if the coupons were only $1 then I could use them all? WTF? She keeps telling me I can only use 2 of my coupons bc I can't use a coupon on a free item. She likes to emphasize this by pointing to one AirWick and telling me "This one is $7.99", then pointing to another AirWick and saying "This one is freeeee." But earlier in our conversation she did acknowledge that BOGO means half-off. I'm giving these two the crazy look and I know they were thinking that I just didn't get it.

So these 2 managers put their heads together and come up with a brilliant solution. I say "Fine as long as I'm only paying the tax." Response: "Oh you will." This is what they did. Rang up 4 AirWicks @ $3.99 then scanned 2 of my $4 coupons. Then voided 2 of the AirWicks bc they were freeeee! OMG!! What? Instead of a "Buy One Get One Free" sale I got a "Buy One at Half Price Get One Free" sale! Are you kidding me? Instead of paying $1.04 in tax I only paid 52c in tax! They don't even realize what they did! And they are lookin' at me like I'm the idiot. What kind of sense did that make? Let's ring up four items then pretend you didn't buy them so we void off two? Not only did they give $8 in merchandise away but they cheated the store $8 in coupons bc they refused to accept a coupon on a freeeee item! Whatever!


So remember, BOGO items are half price at GE which is the same as free and you can't use coupons on free items unless the coupons are $1 except if the half price free item's value is less than the coupon's value in which case you cannot be paid to take items out of the store so we will simply allow you to use the coupons anyway but void off the items so we can pretend the transaction never happened in the first place!

[sandmike123]

OMG.... People who have no clue really should not have jobs as cashiers let alone mamagement. I am glad most of my Cashiers know what they are doing... There are a few I refuse to go to but most know exactly what they are doing.

[Weinergirl]

Seriously, that is so ridiculous. At least you came out ahead!

[Britt5116]

Originally Posted by cheapchick So remember, BOGO items are half price at GE which is the same as free and you can't use coupons on free items unless the coupons are $1 except if the half price free item's value is less than the coupon's value in which case you cannot be paid to take items out of the store so we will simply allow you to use the coupons anyway but void off the items so we can pretend the transaction never happened in the first place!

Wow, Reading that made my head hurt! LOL. I wish all cashiers had to take a coupon class or something! Some really do not have a clue!

[FunnyFace]

Logically inept, said in the kindest way. I'd raise an eyebrow if I could.

[jen276here]

I know I tend to harp on this, but you could call the store manager to have it corrected so no one gets cheated. Crazy story though. It is a true shame that managers have no clue how to handle routine daily operations...

[TerryTerrific]

Actually, I believe the correct method of ringing up a B1G1F rain check on four items at a shelf price of $7.99 each is:

$7.99
$7.99
$0.00
$0.00

It is a manual override kind of effort.

I believe that they do it this way to account for every item on the rain check and to show it was originally a B1G1F sale.

+

I had a problem redeeming this rain check for ten Airwicks at the Parmatown, OH Giant Eagle, where they would only honor five of the ten coupons that I had in my possession …

http://www.hotcouponworld.com/forums...sale-item.html

+

It is the ‘roll of the die’ when it comes to picking the cashier to go with and it really is a crapshoot!

+

Terence in Brook Park, oHIo

[jen276here]

Originally Posted by TerryTerrific Actually, I believe the correct method of ringing up a B1G1F rain check on four items at a shelf price of $7.99 each is: $7.99 $7.99 $0.00 $0.00 It is a manual override kind of effort. I believe that they do it this way to account for every item on the rain check and to show it was originally a B1G1F sale. + I had a problem redeeming this rain check for ten Airwicks at the Parmatown, OH Giant Eagle, where they would only honor five of the ten coupons that I had in my possession … http://www.hotcouponworld.com/forums...sale-item.html + It is the ‘roll of the die’ when it comes to picking the cashier to go with and it really is a crapshoot! + Terence in Brook Park, oHIo

The correct way to ring is how it would have rang during the sale - which is $3.99 each. The rainchecks are retained by the cashier and accounted for when the drawer is counted so they will know the $3.99 price and 4 purchased reflects a BOGO sale.

The way these managers did it, they screwed up their own inventory as technically 4 were sold but they voided 2 so only 2 are accounted for. They didn't collect the proper tax. They will see a RC in the drawer for 4 (assuming that is all OP bought), but sales will show 2 sold… They definitely did some damage - lol

[TerryTerrific]

Originally Posted by jen276here The correct way to ring is how it would have rang during the sale - which is $3.99 each. The rainchecks are retained by the cashier and accounted for when the drawer is counted so they will know the $3.99 price and 4 purchased reflects a BOGO sale. The way these managers did it, they screwed up their own inventory as technically 4 were sold but they voided 2 so only 2 are accounted for. They didn't collect the proper tax. They will see a RC in the drawer for 4 (assuming that is all OP bought), but sales will show 2 sold… They definitely did some damage - lol

Interesting ...

I just redeemed a Giant Eagle rain check for ten BIC Soleil disposable razors.

My cashier needed some help from the head cashier.

After they were done with their keyboard gyrations my cashier turned to the head cashier and asked:

"Q) What do I do with the rain check?"

The head cashier responded:

"Throw it away, you are done with it."

+

I am thinking that if they entered the rain check items (e.g. $7.99, $7.99, $0.00, $0.00), then they would not need the paper rain check.

An item ringing up as $0.00 would tell anyone reading the cash register receipts that is was a B1G1F rain check transaction.

+

Terence in Brook Park, oHIo

[FunnyFace]

I've seen them keep rainchecks and throw rainchecks away. Most recently the raincheck for Airwick was ripped and thrown away. She rang it up $7.99 and $0. I'd prefer put the raincheck in your draw and ring up half off with some of the cashiers, but this one knew what she was doing and only needed the manager's key for the last coupon in for $3.94.

In the past, a different cashier tried to refuse my coupons for the "free" items, but the store manager was in line behind me and told her to take those. The cashier never did understand or so it seemed. I'll still go through her line as long as I don't have a BOGOF RC.