DND 5 Issue clarified AGAIN by corp!! Awesome service at corporate.

[daniellematis]

It doesn't worry everyone that just one customer service person seems to be agreeing with this?
Are we going to be fighing for trial sizes just because the coupons scans?
They tell the cashier to read the coupons and use them correctly.
I don't get where anyone thinks they should argue this.

[flaminicecube]

It doesn't worry everyone that just one customer service person seems to be agreeing with this?
Are we going to be fighing for trial sizes just because the coupons scans?
They tell the cashier to read the coupons and use them correctly.
I don't get where anyone thinks they should argue this.

The person that is responding to our emails is the Director of Customer Service and can email individual stores with issues. They do want us to continue to shop there, and even though we don't shop like normal shoppers, they think that we do(normal shoppers don't go all over to shop, just one store for everything/if they need something they get it even if it's overpriced at that store that they shop).
I believe that even though times are tough, they want loyal, happy customers who will come back.

[daniellematis]

Ok but why do you think it is reasonable to ask for them to not enforce one of the coupons restrictions?
In the end that is what we are talking about.

[AmyRD]

Ok but why do you think it is reasonable to ask for them to not enforce one of the coupons restrictions?
In the end that is what we are talking about.

If it is "their" policy to not stop the double then how are WE asking them to not do what the coupon says. I think you are missing the point of this whole thread. The bottom line is GE does not want them to stop the double on these. All we are doing is trying to get customer service to have stores follow their policy on this.

The DND portion of the coupon only affects the store. IT is a bit crazy for manufacturers to even put it on the coupon since they do not reimburse the double anyway. IT is the store that eats the cost of the double and if it is their policy to do this on all coupons then they should do it.

[PittsGirl]

The manufacturer putting DND on the coupons is just a way to give the stores an "out" if they want to take it. GE has decided not to take that "out" & will not stop coupons from doubling. That is their corporate policy.

This link explains a lot Extreme Couponer 101: Coupon Redemption :: Southern Savers Neekyme originally posted this link somewhere. I saved it because it is a very interesting read.

[daniellematis]

If it is "their" policy to not stop the double then how are WE asking them to not do what the coupon says. I think you are missing the point of this whole thread. The bottom line is GE does not want them to stop the double on these. All we are doing is trying to get customer service to have stores follow their policy on this.

The DND portion of the coupon only affects the store. IT is a bit crazy for manufacturers to even put it on the coupon since they do not reimburse the double anyway. IT is the store that eats the cost of the double and if it is their policy to do this on all coupons then they should do it.

There is no written policy on this. The OP even said the written policy is unclear. What we have is a customer service person making a judgement call. Not an official policy.

Now the reason manufactures put DND on some coupons is just so cherry pickers like us don't go in and wipe out the stores getting freebies. They know the stores regular price and sale price. They also negotiate sale prices and I am sure they consider coupon drops in with the supply. A major store will be more likely to give a lower selling price in an area that doubles as long as they have piece of mind they will see some income on the product. Pleas do not remi g me they get the face value plus 8 cents.
The stores weekly sales get reported a a big fat zero for the week and that is how well a manager is doing is measured.
Just another question is anyone making an issue over regular insert coupons or are all of these over IP's? A huge issue with store refusing IP's to begin with was over the high value. Don't you think they agreed to put DND just so more stores would take them?

And I get the the point of the thread I just don't get the logic behind it.

[neekyme]

But there is a written policy on Double Coupons for Giant Eagle:

DOUBLE COUPONS
From time to time we may choose to offer double value on manufacturers’ coupons. The guidelines are:
• Manufacturers’ coupons are doubled only with your Giant Eagle Advantage Card.®
• Redeem any manufacturer’s coupon with a valid expiration date, worth up to and including the stated amount (for example .99¢), clipped from newspapers, magazines or received by mail and we’ll double the savings. Coupons worth more than the stated amount will be redeemed at face value only.
• Items must be purchased at the time of redemption.
• Limit one manufacturer’s coupon per item(s) purchased as stated on the coupon.
• Cigarettes, tobacco and milk or any other items prohibited by law are excluded from this offer.
• Not valid on free coupons or Giant Eagle coupons.
• The value of the doubled coupon cannot exceed the price of the item(s).
• You must purchase product in sizes specified on the coupon.
• This offer applies only to manufacturer products “cents-off” coupons for items and sizes we carry.

Policy may change without notice~ We reserve the right to limit the number of coupons used

No where does it say they won't double those coupons which state Do Not Double. They say that "ANY manufacturer’s coupon with a valid expiration date, worth up to and including the stated amount (for example .99¢), clipped from newspapers, magazines or received by mail and we’ll double the savings"

Their policy state ANY coupons up to the amount stated in the store's policy will be doubled - and their registers are set up to double all coupons beginning with a 5. If manu's wanted to be sure that the store was not doubling their coupons, they'd start with a 9 - as are the blinkie coupons you find in GEs - which was most likely negotiated by/with GE to be that way. And occasionally you do find insert qs that start with a 9, but I've heard that the DND wording on some coupons is there to cover the manu's behind so a store doesn't expect the company to reimburse them if they double the coupon.

Either way - for whatever reason - the policy states ANY, and as a customer, I would expect ANY mq coupon to be doubled. As a couponer though, I understand that a coupon coded with a starting 9 is actually coded as a store coupon and won't double.

I just feel it's a plus for GE to honor all mqs to double though - many many many times in the past before I knew about 5s and 9s, I would use a 75c DND-5 coupon at Walmart instead of GE, not realizing that it would double. Walmart is usually 50c-1$ per item cheaper than GE...so if GE doesnt double it to $1.50 it's worth more to me to go across the street to Walmart and getting about the same savings there with the straight 75c coupon.

[AmyRD]

There is no written policy on this. The OP even said the written policy is unclear. What we have is a customer service person making a judgement call. Not an official policy.

Now the reason manufactures put DND on some coupons is just so cherry pickers like us don't go in and wipe out the stores getting freebies. They know the stores regular price and sale price. They also negotiate sale prices and I am sure they consider coupon drops in with the supply. A major store will be more likely to give a lower selling price in an area that doubles as long as they have piece of mind they will see some income on the product. Pleas do not remi g me they get the face value plus 8 cents.
The stores weekly sales get reported a a big fat zero for the week and that is how well a manager is doing is measured.
Just another question is anyone making an issue over regular insert coupons or are all of these over IP's? A huge issue with store refusing IP's to begin with was over the high value. Don't you think they agreed to put DND just so more stores would take them?

And I get the the point of the thread I just don't get the logic behind it.

The woman others have spoken with is the Director of Customer Service. That to me is not just "some customer service person." When I hear the title director to me that is the person in charge of customer service and is more than qualified to make decisions on this.

And as neekyme states in the above post the policy says ANY. IF GE really did not want all coupons doubled believe me it would say so. IF the manufacturer really did not want them to double then they would be coded 9. End of story and no one would get them doubled. Dont you find it interesting that GE registers just double them? Are you making sure that all yours that say DND are not doubled?

I do not have a problem with this topic personally because:

1)The person others have spoken to on this is a person high up in the company and it seems the store managers know who she is

2) If the coupon is coded a 5 and the register doubles it then it is fine.

3) I do not see in their double coupon policy anything that states the cashier should NOT double them.

4) It is not up to me to decide what is right or wrong on this when we have confirmation from the Director of Customer Service that the double should not be prevented.

IF someone has an issue with this topic and feels that doubling DND coupons is wrong then go ahead and have them stop the doubling. For me, I am ok with it and will take the savings given to me. You have to do what YOU feel comfortable with.

[daniellematis]

They cannot block the 5's from doubling or else no coupon will double
and I remeber that time when they did not.
I guess I am happy with all the advantages I get from the flaws in the system. I would never go and point one out so corperate can "fix" it.
If Giant Eagle wanted to double all coupons then they could program registers to double 9s, but yet they didn't. Why aren't we arguing that?

[kkaye76]

I've never had any problems at either the Willowick or Willoughby Hills store as far as doubling the DND Qs.. I was worried about it at first when I first started using Qs.. but I never pay it any attention anymore.
My biggest beef at GE is some of those folks behind the register are serious control freaks.. They eagle eye each & every single coupon & dates..
I usually have 100% lagit Qs, but occationally a blooper will sneak in.. (like a catalina that expired 1 or 2 days before.. ) you'd think I was stealing the Queens Jewels..