Re: GIANT EAGLE GetGo Kitchen Get Savings coupon book Well I just got done talking to Giant Eagle about a GetGo situation ...
The following was composed on my word processor and displayed in front of me when I made the telephone call:
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I first asked: Q) Is this the telephone number for GetGo customer relations?
She responded that she could help me. +++++ On Tuesday, 13 October I was at the following GetGo: Parma Heights GetGo 6730 Pearl Road Parma, OH 44130
(440) 845-3301 I presented the cashier with the following GetGo Kitchen Get Savings Coupon: "FREE any size single serve Giant Eagle or Market District beverage with an in-store purchase" Expires: 11/28/2009 0-00000-05768-4 = UPC The cashier told me that their manager instructed them not to honor this coupon when a customer purchased the following item, which is a Fruitation: Giant Eagle Fruitation Black Cherry 1 liter (33.8 ounces) 0-30034-05550-9 = UPC
+ I politely pointed out that this item is:
indeed a Giant Eagle product
indeed a beverage I then asked to speak to the manager on duty. An employee name Cody said that there was no manager on duty. He pointed out on the coupon that the illustration was a bottle of iced tea and a bottle of water. That Fruitation is a pop. Those were his exact words.
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Long story short, the person I spoke to understood the situation and said that she would contact the district manager concerning this misunderstanding.
She took my name and my telephone number.
(At the beginning of the call, a recorded message asks you to have your Giant Eagle Advantage Card number nearby)
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As always, when wrapping up a call, I ask: Q) Can I have your first name for my records?
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Terence in Brook Park, oHIo |