Worst trip to Giant Eagle because of old, nasty cashier

[jmupole1]

I understand about people being dishonest through self check out, but I have never had a cashier check the number of items I bought to see if I was using coupons without buying the item. I guess just the way she was acting really upset me. Plus a couple of times she had to re-count to see if I did buy the amount of items because she mis counted. I don't know, just made me feel like I was doing something wrong, when I totally was not. It didn't help that I had a tired 1-year-old who I had to hold the whole time she was doing this so he wouldn't keep screaming his head off. I guess I will know next time to go through regular check out, just usually easier with self check out when me and my mom both go.

[poorolrich]

There is a lot of thievery in the self checkout lanes. We have had two Grocery stores take out their self check out lanes because there was too much theft going on, including coupons, as per the csm at one store. It is very easy to rip a store off w/coupons at a self check out lane. DO NOT ASK ME HOW OR PM ME BECAUSE I WILL NOT ANSWER NOR DO I DO IT. I just know how from a friend who showed me. I don't shop with him anymore.

[sagesonamabuster]

I know exactly what you mean and when a friend suggested I try couponing that way I was appalled. I told her that was stealing and I would never do it in a million years no matter how easy it was to get away with. I have never had a bad SCO experience because for the most part I need little help. The cashiers who do come over may not speak at all but at least they aren't nasty. So sorry that you had to deal with that today.

There is a lot of thievery in the self checkout lanes. We have had two Grocery stores take out their self check out lanes because there was too much theft going on, including coupons, as per the csm at one store. It is very easy to rip a store off w/coupons at a self check out lane. DO NOT ASK ME HOW OR PM ME BECAUSE I WILL NOT ANSWER NOR DO I DO IT. I just know how from a friend who showed me. I don't shop with him anymore.

[ang0614]

There is a lot of thievery in the self checkout lanes. We have had two Grocery stores take out their self check out lanes because there was too much theft going on, including coupons, as per the csm at one store. It is very easy to rip a store off w/coupons at a self check out lane. DO NOT ASK ME HOW OR PM ME BECAUSE I WILL NOT ANSWER NOR DO I DO IT. I just know how from a friend who showed me. I don't shop with him anymore.

I will agree that that is very true, a lot of people use coupon theft through the SCO. As a manager I suggest that you give the manager that you spoke to the benefit of the doubt and let them try to take care of the problem. If you have another problem take it over their head to either the store manager or the 800 line. The clerk did do her job by checking to make sure you did purchase the items that were required for the coupons but the attitude was not necessary. I also would have suggested that you went through a regular line with that many coupons simply due to the fact that you would have been able to get out of the store faster. Sorry for the bad experience.

[RosieG]

It sounds like she had an attitude problem. I'm so glad that you approached the manager--that had to be tough especially when your emotions are on edge. Even when it's tough, shoppers have to stand up for what's right. I'm tired of cashiers acting like we owe them our business--because we don't! I choose to shop at certain stores and it's a privilege for them to have me walk through their doors and push a cart through their aisles. I shop for 3 households and spend thousands of dollars each year, plus I influence purchases for my business and my church who spend thousands of dollars a year just for parties alone. We have to remind stores of this because sometimes they get complacent.

Thinking about what you said, sometimes I'm skeptical about managers responses to complaints. Especially when they say, "I'll take care of it and re-train them." I've worked in retail before and I've heard managers say this, yet never do anything about it.

I think the next time a manager gives me that response, I'm going to tell them, "Ok, that sounds fine to me, but I'm going to call you in 2 days and I want to know what you've done to re-train this person so I know that I would experience the same problem again because I have friends and family that shop at this store and I don't want them to go through the same experience that I have. When is a good time for me to call you in the next 2 days?"

I think it is a bit presumptuous to say to a store manager. Having reported her to him, if it happens again, go over his head. But don't try to manage/train his employees.

[cathy67redhead]

I am so sorry you had a bad trip. makes the hooray go away with the money you saved. too bad they dont work for tips, they would all be nice. attitude is everything, i feel you dont have to kiss my rear, just be cordial and do your job, its what ge pays you for. too bad its not as easy to fire the bad ones, sooo many nice people lookin for work(just somethin to think about)

[powermxpx]

I think the next time a manager gives me that response, I'm going to tell them, "Ok, that sounds fine to me, but I'm going to call you in 2 days and I want to know what you've done to re-train this person so I know that I would experience the same problem again because I have friends and family that shop at this store and I don't want them to go through the same experience that I have. When is a good time for me to call you in the next 2 days?"

I think it is a bit presumptuous to say to a store manager. Having reported her to him, if it happens again, go over his head. But don't try to manage/train his employees.

Fair enough, but I don't think it's presumptuous depending on the circumstance and the store. I should clarify and say that I wouldn't do this in every case, but in some Giant Eagle stores I shop at, I wouldn't hesitate to say this at all. Some managers say "Oh, I'll retrain the employee and review this matter with them" for any easy way out to please the customer. Some managers have worse attitudes than their employees.

To be fair though, if a circumstance happened like this at my favorite store, I would trust the manager to deal with it and leave it at that. However, I think it's only fair to get a follow up on an incident if it's uncalled for. Many stores do this (Walgreens, CVS, etc) as a common courtesy without asking. I've had good Giant Eagle stores that I've contacted via email or the customer care line where a manager from the store calls me to let me know they have handled the situation and that it won't happen again.

Just my two cents. :-)