Giant Eagle ~ Question: Giant Eagle -What's the New Catalina Policy?

[FunnyFace]

FYI...my milk cat arrived at my house today from GE based on their new policy when going to CS to claim a missing cat. Quick turn around!

Would you please share with us what your GE is doing about missing cats? Are they now taking your information and calling the catalina company, then printing it off to mail to you from the store?

[marrelam]

According to my store, Brunswick, OH, the new cat policy is if you go to CS claiming you haven't received a cat, they take your card #, receipt #, phone #, and name - and then they call the cat company and if they find they you indeed deserve the cat, they mail it to you.

I suspect they were getting fraudulent claims and just printing out cats for anyone who claimed they didn't get one. Seems fair enough to me. I went late Saturday evening and didn't get a cat, then got it in my mail on Tuesday.

[MJKNEeley]

I would prefer to call the catalina company myself. This way I have a tracking number to reference in case it doesn't show up (or in my case, one time instead of a cat showing up, I got the printout that told me about the cat!). This way, I don't have GE in the middle of it - I can go right to the source.

[sagesonamabuster]

I agree! Honestly, though, if they want to spend 30 minutes on the phone with catalina, who am I to keep them from that pleasure!

Originally Posted by MJKNEeley I would prefer to call the catalina company myself. This way I have a tracking number to reference in case it doesn't show up (or in my case, one time instead of a cat showing up, I got the printout that told me about the cat!). This way, I don't have GE in the middle of it - I can go right to the source.

[FunnyFace]

Makes very good business sense for the store and seemed quick and easy enough for you too.

I'd probably choose to call the catalina company too, but then again I've heard stories of those waiting and waiting and waiting forever for their cat to arrive. When the store calls it may then become top priority. I guess we may find out if it's more advantageous or not.

It's nice to know we have an another option with the cats.

[ralphey]

Originally Posted by FunnyFace Makes very good business sense for the store and seemed quick and easy enough for you too. I'd probably choose to call the catalina company too, but then again I've heard stories of those waiting and waiting and waiting forever for their cat to arrive. When the store calls it may then become top priority. I guess we may find out if it's more advantageous or not. It's nice to know we have an another option with the cats.

Yes, I think on the menu there's even a "store" option versus a "consumer" option - perhaps the store's calls are given a higher preference?

[jimmy15216]

I called the Catalina company number, they were completely rude. This was the second time my Petsmart petperks card code caught the scanner before the GE card, then the Catalina coupon did not print. The guy at Catalina was completely rude, and was fighting with me over a $2 cat, telling me I did not qualify, but I did. Finally, I called GE customer service numberon the back of the card and got a really nice lady. She fixed the transaction to my GE card and also submitted a trouble ticket for the $2 cat coupon. A few days later I received a $5 gift card for GE with a nice letter telling me they were sorry about my troubles. Next time, I will just call GE customer service since Catalina employees were so rude.

[neekyme]

Oh I hate talking on the phone and have lost out on so many missing cats just because I can't bring myself to call LOL Sometimes when I email I get lucky, but lately they've been telling me to call - even when I explain in the email that I really can't call! I get too panic-y

So I'm all for someone else making my phone call LOL I just wish there was a way to know the 'status' of your claim.